Whether deploying iPhone in your enterprise or supporting Mac computers in your organisation, AppleCare Help Desk Support provides the backup expertise your frontline technology staff requires. This plan provides priority access to Apple’s senior technical support staff, along with a suite of tools that you can use to diagnose and troubleshoot Apple hardware, allowing you to manage resources more efficiently, improve response time and reduce training costs. This plan provides one year of coverage to two technical contacts that your organisation designates.

AppleCare Help Desk Support covers an unlimited number of support incidents for hardware and software diagnosis and troubleshooting and issue isolation for Apple-based solutions. Products covered include Apple hardware(1) such as iPhone, iPod, and Mac computers; the iPhone and Mac operating systems; and most Apple tools and applications including iPhone Configuration Utility, Apple Remote Desktop, Aperture, Final Cut Express, Final Cut Studio, Final Cut Server, iLife, iWork, Logic Express, Logic Studio, QuickTime Pro, and Shake.(2) The support plan also provides graphical user interface-level assistance with Mac OS X Server network configuration and server administration. For ease of budgeting, additional iPhones or Mac computers will not increase the cost of your AppleCare Help Desk Support contract.

Every AppleCare Help Desk Support plan includes a copy of AppleCare Help Desk Tools(3), a library of Mac OS installation and hardware diagnostic discs that is updated quarterly. This comprehensive kit includes the tools you need to reinstall the operating system and troubleshoot hardware problems — Apple’s own technical support staff uses the same tools. In addition, AppleCare Help Desk Tools grants you access to Apple’s professional online support resources, including private and monitored discussion boards, Apple’s extended Knowledge Base, and a dedicated Web site for online updates of the latest tools and software patches.

Also included with AppleCare Help Desk Tools is AppleCare Technician Training, the only Apple-developed, Apple-approved online service certification training available. AppleCare Technician Training provides all the information needed to prepare for the Apple Service Certification exams for desktop and portable systems.This easy-to-use, self-paced programme includes training materials and extensive information from Apple’s own technical library. Most importantly, the Macintosh service training curriculum was developed by the people who know Apple systems best.

Whether your business or educational institution supports iPhone, Mac computers or integrates professional applications across a network, you’ll find AppleCare Help Desk Support the ideal technical support solution for you and your organization.

(1) Hardware repairs that are not covered under warranty require an extended service contract, such as the AppleCare Protection Plan.
(2) Details on support coverage and eligible Apple technologies are described in the AppleCare Help Desk Support Service Plan.
(3) AppleCare Help Desk Tools is subject to separate terms and conditions.