iMac 1TB Seagate Hard Drive Replacement Program

Apple has determined that certain Seagate 1TB hard drives used in 21.5-inch and 27-inch iMac systems may fail. These systems were sold between October 2009 and July 2011.

Apple or an Apple Authorized Service Provider (AASP) will replace affected hard drives free of charge.

Apple is contacting affected iMac owners who provided a valid email address during the product registration process to let them know about this program. If you have not been contacted, but think you have a 1TB Seagate hard drive, you can enter your serial number below to see if it's part of this program.

Finding your iMac serial number is easy. See how.

This is not a valid Apple Product serial number. Please re-enter the number one more time. If you still have problems, contact us.
The Apple product serial number you entered is not iMac.
The iMac serial number you entered is eligible for this program. Please follow the instructions below to have your hard drive replaced.
Our records show that the hard drive in this iMac has already been replaced as part of this program. Please contact us if you have questions.
Our records show that this iMac has a Seagate hard drive, but it's not affected. No further action on your part is needed at this time.
We’re sorry, there was a problem processing your request. Please try again in a few minutes.
Our records show that this iMac does not have a Seagate hard drive, and it’s not affected by this program. No further action on your part is needed at this time.
The iMac serial number you entered is not eligible for this program. No further action on your part is needed at this time.
Your iMac's hard drive is no longer eligible for a free replacement under this program. For other hard drive replacement options, please contact Apple.
Please enter your serial number.
This is not a valid Apple Product serial number. Please re-enter the number one more time. If you still have problems, contact us.
We’re sorry, there was a problem processing your request. Please try again in a few minutes.

If your iMac has an affected hard drive, please choose one of the options below to get it replaced:

  • Apple Authorized Service Provider - Find one here.
  • Apple Technical Support - Contact us for local service options.

Apple recommends replacing affected hard drives as soon as possible. Before you go in for service, please back up your data. Learn more about backup options.

You will need to have the original OS installation discs that were shipped with your product in order to re-install your operating system, other applications and any backed up data after your hard drive is replaced.

If you believe you have paid for a repair or replacement due to this issue, contact Apple regarding a refund.

This worldwide Apple program does not extend the standard warranty coverage of the iMac.

The program covers affected iMacs for three years after the first retail sale of the unit. Apple will continue to evaluate service data and will provide further updates to this program as needed.

Information as of 2013-11-22