Apple has determined that the sleep/wake button mechanism on a small percentage of iPhone 5 models may stop working or work intermittently. iPhone 5 models manufactured through March 2013 may be affected by this issue.
Apple will replace the sleep/wake button mechanism, free of charge, on iPhone 5 models that exhibit this issue and have a qualifying serial number.
|The sleep/wake button is located on the top of your iPhone 5:|
If your sleep/wake button isn't working properly, please enter your iPhone 5 serial number below to see if it qualifies for this program.
Please see the Replacement Process section for next steps.
Note: If your iPhone 5 sleep/wake button does not show any signs of this issue and/or does not have a qualifying serial number, no action is required on your part at this time.
Bring your iPhone 5 to a participating Apple Authorized Service Provider. Your iPhone will be examined to verify eligibility, before proceeding with the replacement process.
Note: If your iPhone 5 has any damage such as a cracked screen which impairs the replacement of the sleep/wake button, that issue will need to be resolved prior to the sleep/wake button replacement. In some cases, there may be a cost associated with the repair.
Note: To use the carry-in option, you must visit a participating Apple Authorized Service Provider and not a wireless carrier partner.
Preparing your iPhone 5 for service
Make sure your iPhone is ready for service by completing the following steps:
- Back up your data to iTunes or iCloud
- Turn off Find my iPhone
- Erase data and settings in Settings > General > Reset > Erase all Content and Settings
- Remove any case or cover
Note: If you are running iOS 6, your iPhone will need to be upgraded to iOS 7 after the sleep/wake button mechanism is replaced.
Apple may restrict or limit repair to the original country of purchase.
Your iPhone 5 must be in working order to qualify for this program.
If you believe you have paid for a replacement due to this issue, contact Apple regarding a refund.
This worldwide Apple program does not extend the standard warranty coverage of the iPhone.
The program covers iPhone 5 models for 2 years after the first retail sale of the unit.