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FaceTime for Mac purchased from the Mac App Store
FaceTime for Mac purchased from the Mac App Store includes complimentary support for the first 90 days of product ownership. After that time, support coverage is based on the Apple hardware product on which you are using FaceTime for Mac. Depending on your product's coverage, you may need to pay for support.
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FaceTime for Mac bundled with a Mac purchase
Coverage for FaceTime for Mac that comes with the purchase of a Mac is based on that Mac's coverage status. Telephone support is free during your hardware product's complimentary support period or with an AppleCare Protection Plan. Depending on your product's coverage, you may need to pay for support.
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Complimentary Support
Most Apple products come with 90 days of complimentary phone support and a one-year limited warranty. We recommend that you check your coverage before contacting us.
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Extend Your Support
AppleCare for Mac extends your coverage to three years from the original purchase date.
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