Application-Based Services Terms of Use

Terms and Conditions

SALES POLICIES & ORDERING INFORMATION

GENERAL TERMS

1-Click ®

1-Click is a registered service mark of Amazon.com, Inc., used under license. 1-Click is a convenient feature that allows you to purchase from Apple with a single click of your mouse. You must have a valid Apple account to activate 1-Click features. You can activate 1-Click features once you’ve signed in to your Apple account. Once you have activated 1-Click features, simply select the products you wish to purchase and click the “Buy with 1-Click” button. By activating 1-Click, you agree with Apple’s Sales Policy.

NOTIFICATIONS

When you place your order, Apple will send a confirmation email containing product pricing, estimated taxes, and shipping charges. Once the order has shipped, a shipment notice that is also your invoice will be sent via email. Be sure to print or save your email shipment notification/invoice for your records.

PRODUCT SHIPMENT

Apple makes every effort to ship your product according to the estimated lead times provided at the time you place your order. During peak periods surrounding holidays, there may be an additional 3-5 days needed to process orders due to volume increases. If your shipment takes longer than originally estimated, we will let you know via email and we will make every effort to complete your order as quickly as possible. Once your order has shipped, a shipment notification/invoice will be sent via email. We encourage you to print or save a copy of the shipment notice when received.

Lead times are represented as business days (Monday thru Friday) and exclude major holidays. We encourage you to visit our web site at: http://www.apple.com/internetservices/yourorderstatus for the latest status of your order.

CANCELLATIONS

Please review your order carefully before submitting. Once submitted, our automated processing will send your order into production after 90 minutes and we will be unable to make changes or cancel your order. Within this 90-minute period, you may cancel your order by visiting our online order status tool at: http://www.apple.com/internetservices/yourorderstatus/

OTHER TERMS AND CONDITIONS

  • Apple is not responsible for typographic errors.
  • Apple reserves the right to change the terms and conditions of sale at any time.
  • No Apple employee or agent has the authority to vary any of Apple’s policies or the terms and conditions governing any sale.

NORTH AMERICA

SALES AND DISTRIBUTION

Apple sells and ships products only within the 50 United States and Canada. No shipments can be made to PO Box addresses or to United States territories.

PRICES

All prices are displayed and billed in US dollars for orders placed in the US and Canadian dollars for orders placed in Canada. Your total order price will include the price of the product(s) plus any applicable sales tax and shipping charges. Please review your order carefully prior to submitting it for processing. Apple reserves the right to change prices for products at any time.

SALES TAX

Apple purchases will include sales tax based on the ship-to location and the sales tax rate in effect at the time your order is placed. If the sales tax rate for the location to which your order is being shipped changes before the product is shipped, the rate in effect at the time your order was received in our system will apply.

QUALITY ASSURANCE

To ensure the best quality prints, please be sure to follow the recommended settings as you submit your photos. If for some reason you are not satisfied with the quality of product you have received, please contact Apple for assistance at http://www.apple.com/support/photoservices/ww/. If Apple determines that a defect occurred in processing your photos or order, Apple will, at its discretion, credit back or replace the defective items.

PRIVACY

We collect personal information (“Personal Information”) for the purpose of fulfilling your request or to provide you with our products, services and related information.

The Personal Information you submit will be stored in a database that will be located at our headquarters Apple Inc. in Cupertino, California, USA. The Personal Information may be disclosed to our affiliated entities and to third party service providers to the extent that they need access to your information in accordance with Apple’s Privacy Policy found at http://www.apple.com/legal/privacy/. We will protect your Personal Information in accordance with Apple’s Privacy Policy, including taking appropriate technical, organizational, and legal steps to protect your Personal Information.

We are committed to protecting your Personal Information. If you have any questions, concerns or objections or if you wish to access, correct, or erase your Personal Information do not hesitate to contact us at: http://www.apple.com/privacy/contact/.

OTHER TERMS AND CONDITIONS

All US sales are governed by California law. All Canadian sales are governed by the laws of the Province of Ontario, without giving effect to conflict of law provisions; however, you may have other rights, which vary by jurisdiction. Residents of Quebec are governed by that province’s consumer protection legislation.

EUROPE

SALES AND DISTRIBUTION

Apple sells and ships products only within Austria, Belgium, Denmark (excluding the Faroe Islands), Finland (excluding the Aland Islands), France (excluding French Guyana, Reunion, Martinique and Guadaloupe), Germany, Ireland, Italy (excluding Livigno, San Marino and Vatican City), the Netherlands, Norway, Spain (excluding the Canary Islands, Ceuta and Melilla), Sweden, Switzerland and the United Kingdom (excluding the Channel Islands, the Isle of Wight, Gibraltar and any other Crown dependencies or overseas territories of the United Kingdom).

PRICES

All prices are in the currency of the country specified by the cardholder’s address (“Bill-To Country”). The billing for your order will also be in the currency of the Bill-To Country.

Apple reserves the right to change prices for products at any time.

VAT

Apple purchases will include VAT based upon the ship-to location and the VAT rate in effect at the time of shipping. If the VAT rate for the country to which your order is being shipped changes before the order is shipped, the new VAT rate in effect at the time of shipment will apply.

QUALITY ASSURANCE

To ensure the best quality prints, please be sure to follow the recommended settings as you submit your photos. If for some reason you are not satisfied with the quality of product you have received, please contact Apple for assistance at http://www.apple.com/support/photoservices/ww/. If Apple determines that a defect occurred in processing your photos or order, Apple will, at its discretion, credit back or replace the defective items.

PRIVACY

We collect personal information (“Personal Information”) for the purpose of fulfilling your request or to provide you with our products, services and related information.

The Personal Information you submit will be stored in a database that will be located at our headquarters Apple Inc. in Cupertino, California, USA. All processing operations are controlled jointly by Apple Sales International, Hollyhill Industrial Estate, Cork, Ireland, and by Apple (UK) Ltd., Stockley Park East, Uxbridge, Middlesex, United Kingdom. The Personal Information may be disclosed to our affiliated entities and to third party service providers to the extent that they need access to your information in accordance with Apple’s Privacy Policy found at http://www.apple.com/legal/privacy/. We will protect your Personal Information in accordance with Apple’s Privacy Policy including taking appropriate technical, organizational, and legal steps to protect your Personal Information.

We are committed to protecting your Personal Information. If you have any questions, concerns or objections, do not hesitate to contact us at: http://www.apple.com/privacy/contact/. If you wish to access, correct, or erase your Personal Information please go to https://appleid.apple.com/.

OTHER TERMS AND CONDITIONS

All sales are governed by Irish law, without giving effect to its conflict of law provisions.

JAPAN

SALES AND DISTRIBUTION

Apple sells and ships products only within Japan.

PRICES

All prices are in Japanese yen. The billing for your order will also be in Japanese yen. Your total order price will include the price of the product(s) plus any applicable consumption tax and shipping charges. Please review your order carefully prior to submitting it for processing.

Apple reserves the right to change prices for products at any time.

VAT

Apple purchases will include VAT based upon the ship-to location and the VAT rate in effect at the time of shipping. If the VAT rate for the country to which your order is being shipped changes before the order is shipped, the new VAT rate in effect at the time of shipment will apply.

QUALITY ASSURANCE

To ensure the best quality prints, please be sure to follow the recommended settings as you submit your photos. If for some reason you are not satisfied with the quality of product you have received, please contact Apple for assistance at http://www.apple.com/support/photoservices/ww/. If Apple determines that a defect occurred in processing your photos or order, Apple will, at its discretion, credit back or replace the defective items.

PRIVACY

We collect personal information (“Personal Information”) for the purpose of fulfilling your request or to provide you with our products, services and related information.

Apple's subsidiary in Japan will obtain Personal Information from you and Apple will maintain that personal information in a database located at our headquarters in Cupertino, California, USA. The Personal Information may be disclosed to our affiliated entities and to third party service providers to the extent that they need access to your information in accordance with Apple’s Privacy Policy found at http://www.apple.com/jp/legal/privacy/. We will protect your Personal Information in accordance with Apple’s Privacy Policy, including taking appropriate technical, organizational, and legal steps to protect your Personal Information.

We are committed to protecting your Personal Information. If you have any questions, concerns or objections or if you wish to access, correct, or erase your Personal Information do not hesitate to contact us at: http://www.apple.com/privacy/contact/.

OTHER TERMS AND CONDITIONS

All sales are governed by Japanese law, without giving effect to its conflict of law provisions, and other terms and conditions specified in http://store.apple.com/Catalog/Japan/Images/salespolicies.html will apply. If there are differences between those terms and these terms, these terms will supersede.

AUSTRALIA AND NEW ZEALAND

Please note that for Australian consumers, the rights described in this policy are in addition to the statutory rights to which you may be entitled under the Trade Practices Act 1974 and other applicable Australian consumer protection laws and regulations.

SALES AND DISTRIBUTION

Apple sells and ships products only within Australia and New Zealand.

PRICES

All prices are in the currency of the country specified by the cardholder’s address (“Bill-To Country”). The billing for your order will also be in the currency of the Bill-To Country. Your total order price will include the price of the product(s) plus any applicable GST and shipping charges. Please review your order carefully prior to submitting it for processing.

Apple reserves the right to change prices for products at any time, however, no changes will be made once a consumer has completed a purchase.

GST

Apple purchases will include GST based upon the ship-to location and the GST rate in effect at the time of shipping. If the GST rate for the country to which your order is being shipped changes before the order is shipped, the new GST rate in effect at the time of shipment will apply.

QUALITY ASSURANCE

To ensure the best quality prints, please be sure to follow the recommended settings as you submit your photos. If for some reason you are not satisfied with the quality of product you have received, please contact Apple for assistance at http://www.apple.com/support/photoservices/ww/. If Apple determines that a defect occurred in processing your photos or order, Apple will, at its discretion, credit back or replace the defective items.

PRIVACY

We collect personal information (“Personal Information”) for the purpose of fulfilling your request or to provide you with our products, services and related information.

The Personal Information you submit will be stored in a database that will be located at our headquarters Apple Inc. in Cupertino, California, USA. The Personal Information may be disclosed to our affiliated entities and to third party service providers to the extent that they need access to your information in accordance with Apple’s Privacy Policy found at http://www.apple.com/legal/privacy/. We will protect your Personal Information in accordance with Apple’s Privacy Policy and applicable laws including taking appropriate technical, organizational, and legal steps to protect your Personal Information.

We are committed to protecting your Personal Information. If you have any questions, concerns or objections, do not hesitate to contact us at: http://www.apple.com/privacy/contact/. If you wish to access, correct, or erase your Personal Information please go to https://appleid.apple.com/.

OTHER TERMS AND CONDITIONS

All sales are governed by New South Wales, without giving effect to its conflict of law provisions. Other terms and conditions specified in http://store.apple.com/Catalog/Australia/Images/salespolicies.html for Australian sales and http://store.apple.com/Catalog/NZ/Images/salespolicies.html for New Zealand sales also apply. To the extent there are differences between those terms and these terms, these terms will supersede.

HONG KONG

SALES AND DISTRIBUTION

Apple sells and ships products only to Hong Kong.

PRICES

All prices are in Hong Kong dollars. The billing for your order will also be in Hong Kong dollars. Your total order price will include the price of the product(s) plus any applicable sales tax and shipping charges. Please review your order carefully prior to submitting it for processing.

Apple reserves the right to change prices for products at any time.

SALES TAX/VAT

Apple purchases will include sales tax and/or VAT based on the ship-to location and the sales tax rate in effect at the time your order is placed. If the sales tax/VAT rate for the location to which your order is being shipped changes before the product is shipped, the rate in effect at the time your order was received in our system will apply. The shipment notice/invoice that Apple mails you will include any applicable sales tax/VAT.

QUALITY ASSURANCE

To ensure the best quality prints, please be sure to follow the recommended settings as you submit your photos. If for some reason you are not satisfied with the quality of product you have received, please contact Apple for assistance at http://www.apple.com/support/photoservices/ww/. If Apple determines that a defect occurred in processing your photos or order, Apple will, at its discretion, credit back or replace the defective items.

PRIVACY

We collect personal information (“Personal Information”) for the purpose of fulfilling your request or to provide you with our products, services and related information.

The Personal Information you submit will be stored in a database that will be located at our headquarters Apple Inc. in Cupertino, California, USA. The Personal Information may be disclosed to our affiliated entities and to third party service providers to the extent that they need access to your information in accordance with Apple’s Privacy Policy found at http://www.apple.com/legal/privacy/. We will protect your Personal Information in accordance with Apple’s Privacy Policy and applicable laws, including taking appropriate technical, organizational, and legal steps to protect your Personal Information.

We are committed to protecting your Personal Information. If you have any questions, concerns or objections or if you wish to access, correct, or erase your Personal Information do not hesitate to contact us at: http://www.apple.com/privacy/contact/.

OTHER TERMS AND CONDITIONS

All sales are governed by laws of Hong Kong, Special Administrative Region of the People’s Republic of China, without giving effect to its conflict of law provisions. Other terms and conditions specified in http://store.apple.com/Catalog/HongKong/Images/hk-salespoliciescon.html will also apply. To the extent there are differences between those terms and these terms, these terms will supersede.

SINGAPORE

SALES AND DISTRIBUTION

Apple sells and ships products only to Singapore.

PRICES

All prices are in Singapore dollars. The billing for your order will also be in Singapore dollars. Your total order price will include the price of the product(s) plus any applicable GST and shipping charges. Please review your order carefully prior to submitting it for processing.

Apple reserves the right to change prices for products at any time.

GST

Apple purchases will include GST based on the ship-to location and the sales tax rate in effect at the time your order is placed. If the GST rate for the location to which your order is being shipped changes before the product is shipped, the rate in effect at the time your order was received in our system will apply. The shipment notice/invoice that Apple mails you will include any applicable GST.

QUALITY ASSURANCE

To ensure the best quality prints, please be sure to follow the recommended settings as you submit your photos. If for some reason you are not satisfied with the quality of product you have received, please contact Apple for assistance at http://www.apple.com/support/photoservices/ww/. If Apple determines that a defect occurred in processing your photos or order, Apple will, at its discretion, credit back or replace the defective items.

PRIVACY

We collect personal information (“Personal Information”) for the purpose of fulfilling your request or to provide you with our products, services and related information.

The Personal Information you submit will be stored in a database that will be located at our headquarters Apple Inc. in Cupertino, California, USA. The Personal Information may be disclosed to our affiliated entities and to third party service providers to the extent that they need access to your information in accordance with Apple’s Privacy Policy found at http://www.apple.com/legal/privacy/. We will protect your Personal Information in accordance with Apple’s Privacy Policy and applicable laws, including taking appropriate technical, organizational, and legal steps to protect your Personal Information.

We are committed to protecting your Personal Information. If you have any questions, concerns or objections or if you wish to access, correct, or erase your Personal Information do not hesitate to contact us at: http://www.apple.com/privacy/contact/.

OTHER TERMS AND CONDITIONS

All sales are governed by laws of Singapore, without giving effect to its conflict of law provisions. Other terms and conditions specified in http://store.apple.com/Catalog/Singapore/Images/sg-salespoliciescon.html will also apply. To the extent there are differences between those terms and these terms, these terms will supersede.


Last updated April 11, 2012
© Copyright 2012 Apple Inc. All rights reserved.