Eaton

Powering business with iPad and iPhone.

“iOS devices allow us to collaborate more effectively with customers, increase the level of engagement, and make our products easier to use.”

Jeff Goldstein, Senior Manager of Technology Architecture, Eaton

Since its origins as a truck parts supplier over a century ago, Eaton has grown into a world leader in electrical, hydraulic, and mechanical power management across a multitude of industries, from automotive to aerospace. With a thriving bring-your-own-device policy and custom-built apps for iPhone and iPad, Eaton has the power to drive sales and manage its business more efficiently, safely, and sustainably.

“Before iPhone and iPad, Eaton was always looking for better ways to engage customers,” says Jeff Goldstein, Eaton’s Senior Manager of Technology Architecture. “iOS devices allow us to collaborate more effectively with customers, increase the level of engagement, and make our products easier to use.”

“With iPad, the sales cycle time is reduced from days to minutes. It’s truly been a differentiator.”

Eric Stager, Product Manager, Web and Mobile, Eaton

Stronger Sales, Safer Solutions

Eaton has expanded the scope and efficacy of its mobile operations by developing an array of in-house apps for specific business needs. One example is PowerSource, a sales tool for Eaton’s hydraulics business.

In the past, it was challenging for hydraulics sales staff to provide customers with complete, current product information. “We had to fumble through print catalogs that were often out of date, then call inside support to send more information,” recalls Eric Stager, Eaton’s Product Manager for Web and Mobile. “And if we couldn’t get answers quickly enough, we’d lose that opportunity.”

Now, with PowerSource, the sales team can deliver detailed information to customers instantly, including specifications, CAD files, and competitive intelligence. “With iPad, the sales cycle time is reduced from days to minutes,” says Stager. “It’s truly been a differentiator.”

Eaton has also built apps for other markets: POWEREDGE gives electrical sector employees and customers product literature, videos, and a retail store locator. FuelSaver displays potential fuel savings by simulating the use of Eaton’s transmission products in vehicles equipped with their competitors’ transmissions, based on data collected from actual driving conditions, actual drivers, and actual routes. MyMPCV offers customers a safe, user-friendly way to monitor critical electrical loads.

Custom apps like these make Eaton more competitive and responsive throughout its businesses. “From more efficient sales and fewer support calls to cost reductions in operations and printed materials, these apps have made our sales reps and channel partners more self-sufficient in the field,” says Stager.

“Using digital information on iPhone and iPad instead of printing thousands of paper catalogs is a perfect example of the sustainability we’ve embedded in the company.”

Bill Blausey, Senior Vice President and CIO, Eaton

Better Business with BYOD

In-house apps are just one facet of Eaton’s mobile success story. Since the company adopted a “bring your own device” (BYOD) policy, iPhone and iPad have become even more valuable assets.

“A BYOD program is a good choice for any company,” says Bill Blausey, Senior Vice President and CIO. “The intent is to let employees use the device they’re most productive with.”

Employees who use their personal iOS devices for work are more engaged and effective — and they take better care of the devices, so support costs are minimized. “It’s a big deal,” says Stager. “Our employees are happier, and proud to work at Eaton.”

Eaton retains a firm grasp on security as well by leveraging iOS built-in security features with AirWatch, a mobile device management tool (MDM). “Organizations sometimes use security issues as a reason not to do BYOD,” Blausey observes. “But with a platform like iPhone or iPad, you can manage the devices just like laptops or PCs using MDM tools or ActiveSync. And the robust security capabilities within iOS devices mesh well with our existing enterprise security standards.”

Sustainable Success

Eaton’s custom apps and growing BYOD program boost sales, empower employees, and make it easier for both customers and the company itself to manage and conserve energy. “Using digital information on iPhone and iPad instead of printing thousands of paper catalogs is a perfect example of the sustainability we’ve embedded in the company,” says Blausey.

“As energy consumption demands increase and Eaton delivers products that optimize the use of that energy to reduce cost, we're highly motivated to deliver iPhone and iPad apps that customers can use to manage our products, which differentiates us from our competitors and drives bottom-line revenue,” Goldstein adds.

“Our sales guys say their investment in an iPad or iPhone is returned immediately on their first customer engagement,” says Stager. “Everybody’s excited to see that guy walk in with that tool. They know they’re going to get answers, and it’ll be an engaging, interactive experience. There’s something magical about it.”

Company Snapshot

  • Global power management company founded in 1911
  • Headquarters in Dublin, Ireland
  • 102,000 employees in 300 locations worldwide
  • Customers in 175 countries
  • Annual revenues of $21.8 billion
  • www.eaton.com
  • Watch the Eaton profile on iTunes

App Recap

  • PowerSource enables hydraulics sales staff to instantly deliver complete sales information and speed the sales cycle.
  • POWEREDGE provides product literature, videos, and a retail store locator to electrical customers and sales teams.
  • FuelSaver displays potential fuel savings from using Eaton’s transmission products.
  • MyMPCV gives customers a safe, user-friendly way to monitor critical electrical loads.

More iPad in Business profiles.More iPad in Business profiles.

Daiwa House Industry Building trust with iPad.

Read now

MTR Corporation On track with iPhone and iPad.

Read now

Central County Fire Department Fighting Fire with Technology.

Read now

Eaton Powering business with iPad and iPhone.

Read now

The Procter & Gamble Company Innovating on the everyday, with iPhone and iPad.

Read now

Sonic Automotive Driving growth with iPhone and iPad.

Read now

Mayo Clinic Making medicine more mobile.

Read now

Bechtel Better building with iPad.

Read now

Ducati Full throttle with iPad.

Read now

PepsiCo Delivering more with iPhone and iPad.

Read now

Daiichi Sankyo Prescription for Change: iPad and iPhone.

Read now

Carmel Café & Wine Bar Pairing taste and technology.

Read now

The Ottawa Hospital Enhancing bedside manner with iPad.

Read now

EVA Airways iPad takes flight.

Read now

CTV News The pocket newsroom.

Read now

GE Reinventing mobility.

Read now

Jordan Vineyard & WineryFrom trellis to table with iPad.

Read now

United AirlinesCleared for takeoff with iPad.

Read now

The GoodLife Team Real estate, real results with iPad.

Read now

The Benetton Group Fashion forward with iPad.

Read now

Crescent Construction Services Building apps, building business.

Read now

St. Louis Urgent Cares iPad makes the rounds with physicians.

Read now

Theatre Consultants Collaborative Connecting art with architecture.

Read now

Gulliver International Used car sales go mobile on iPad.

Read now

McClendon’s Select Growing a better business with iPad.

Read now

Fennemore Craig Making the case with iPad.

Read now

Grupo BBVA Banking on iPhone and iPad.

Read now

Scott Kay iPad shines for artisan jewelry designer.

Read now

Safe/Sea Marine Rescue Shipshape with iPad and iPhone.

Read now

Standard Chartered Bank Multinational banking goes mobile.

Read now

Medtronic Better medicine through iPad.

Read now

Jackson Kayak Rapid results with iPad and iPhone.

Read now

Redlands Police Department On duty with iPhone and iPad.

Read now

RC Auto Driving the car buying experience with iPad.

Read now

Crank Sports iPad by a mile.

Read now

Hyatt Hotels High touch, high tech.

Read now

RehabCare Post-critical care using iPhone and iPad.

Read now

Dr. Ferencz iPad advances digital dentistry.

Read now

charity: water Humanitarian mission meets innovative technology.

Read now