BYOD has gone global at Kimberly-Clark. IT stakeholders built a corporate program allowing employees worldwide to bring their own iPhone and iPad devices to work. Anchored by a mobile device management solution by MobileIron for fast and secure onboarding of devices, employees were quick to sign up. With rave reviews from the sales team, iPhone and iPad have become an essential part of doing business.
BYOD boosts mobile workforce.
Thousands of employee-owned iPhone and iPad devices have been added to the Kimberly-Clark network since the program’s inception. More than 30 percent of iOS devices are employee-owned and utilize a self-service support model. Users connect their mobile devices to the network without assistance from IT, and get first-tier technical support through online reference documents and instructional videos.
Inspired user experience.
With a growing BYOD community to serve, Kimberly-Clark formed a Mobility Center of Excellence (MCOE) to help realize the full potential of its mobile workforce. With a focus on delivering an outstanding user experience to increase productivity across the company, the MCOE built an internal app catalog, “Apps@Work,” featuring third-party business apps from the App Store as well as custom iOS apps developed in-house. Taking full advantage of the iOS platform and SDK, the development team at Kimberly-Clark built apps for specific tasks and lines of business.
At Ingram Micro, a robust program for supporting personally owned mobile devices has given employees freedom of choice, secure enterprise connectivity, and the power to be productive on their preferred devices. Recognizing the benefits of formalizing a BYOD program, IT collaborated with a team of cross-functional stakeholders from the outset and built a comprehensive, companywide BYOD policy.
Device management IT can trust.
With thousands of personal devices attached to the corporate network, IT wanted to ensure that access to sensitive company information was not only secure, but managed under the same policies as corporate-owned devices. By incorporating a robust mobile device management (MDM) solution from MobileIron with the capabilities of iOS, IT has an efficient means to track fleets of personal devices, wirelessly configure settings, monitor corporate policies, and remotely wipe or lock devices.
Secure access to corporate data.
With this controlled level of security and compliance, employees have anytime access to Ingram Micro’s corporate services, including work email, calendars, and contacts. They can also get up and running quickly by accessing a dedicated web page with step-by-step instructions for connecting iOS devices to the corporate network, which greatly reduces the burden on IT for handling support calls.
Cisco’s BYOD program fits right into its mobile culture. The companywide program has scaled to more than 60,000 mobile devices, thanks to policies that allow easy and secure access to the corporate network and projects that focus on amplifying the user experience. To enable employees to be self-sufficient with their own devices, Cisco uses WebEx Social, a web-based collaboration platform aimed at socializing and supporting the BYOD community. Here, users browse through self-service topics, contribute to wikis, participate in forums, and get support resources.
Self-service yields measurable results.
The BYOD program has delivered efficiencies in IT resource utilization and time management. Despite the fact that BYOD participation has doubled in the past two years, additional IT headcount was not needed. During that same period the number of support caseloads dropped by more than half, yielding lower per-user costs. And according to an internal survey, overall customer satisfaction has significantly improved, thanks to Cisco’s self-service approach to supporting personal devices through a social community.
Custom-built apps drive innovation.
With more time to work on improved mobile collaboration and communication, Cisco’s IT app development team tapped into the rich array of iOS developer resources to build custom apps in-house. In addition to publishing custom apps, IT recommends Cisco’s own off-the-shelf business apps from the App Store, such as WebEx Meetings, to help employees get up and running quickly.
iOS devices are a great foundation for an employee-owned device program because IT can easily maintain corporate security without compromising the user-friendly iOS experience. With a few key approaches, enterprises can implement a scalable program that fosters productivity, mitigates risk, and keeps proprietary information safe.
Establish a policy.
A comprehensive policy is the cornerstone to a successful BYOD program, providing employees with corporate-approved direction for using their personal devices at work. In addition, it gives IT the authority to manage these devices against the same standards as corporate-owned devices. Key policy points include the applicable audience, a list of approved devices, authorization process, and security procedures. When cross-functional stakeholders are involved from the start, the policy can represent all facets of device ownership and also accelerate program adoption.
Serve more with self-service.
When employees have the tools to serve themselves, everything from setup to app discovery and technical support can be done with minimal impact on IT. With less time spent on administration and responding to service issues, IT can focus on projects that add value to the mobile employee experience, such as custom app development and building a community of users that help themselves.
Learn more about iOS custom app development
Manage devices with MDM.
iOS and management solutions work seamlessly together to easily onboard, manage, and secure iOS devices connecting to the network. With a management solution in place, IT can enforce the same policies and guidelines across all devices to help guard against security threats and unauthorized devices tapping the network. And a management solution provides the ability to erase private company information on personal devices while keeping personal data such as photos, apps, and iTunes content intact.
Learn more about iOS and managed deployment
Make the user experience great.
Amplify the user experience with apps that put productivity into action. Employees who use their personal devices for work can leverage the experience gained from using their device away from work, making app discovery and adoption a familiar task. And an internal app portal can provide employees with a single destination for business apps from the App Store and custom in-house apps. This can be as simple as setting up a web server that lists available apps.
Learn more about apps for business
Use the resources below to support your BYOD program — from providing self-service guides to creating a great user experience for increased productivity.
iOS User Guides
Get started with the basics of using iPhone and iPad with these comprehensive guides.
Share these support links with employees as handy references for service-related questions.
Discover business apps every employee can use for companywide productivity.
Volume Purchase Program Guide
The Volume Purchase Program makes it simple to buy and distribute iOS apps and books for your business.