Frequently asked questions.

How much time do I have to request my Apple Store credit?

You must submit your claim between September 13, 2007 and November 30, 2007 to be eligible for the $100 credit.

How long is my Apple Store credit valid?

Once your credit is issued, it does not expire.

Apple Store credits

What is an electronic Apple Store credit code?


An Apple Store credit code lets you make purchases from any Apple Retail Store, the Apple Online Store, or by calling 1-800-MY-APPLE. Apple Store credit codes can be used only in the United States and may not be redeemed at the iTunes Music Store or Apple resellers. You will be charged sales tax when redeeming your Apple Store credit code.

How do I use the Apple Store credit codes to purchase products?


In Apple Retail Stores, simply present the credit code and PIN to the cashier at time of payment.

For purchases through 1-800-MY-APPLE, provide the credit code and PIN to your sales representative.

For the Apple Online Store, enter the electronic credit code and PIN on the Select a Payment Method screen. Enter your credit code in the Enter Card field and your PIN in the PIN field.

Please keep the credit code and PIN in your possession until the order has been processed and delivered.

What products can I purchase using an Apple Store credit code?


You can purchase just about anything sold by Apple, except another Apple Store Gift Card or an iTunes electronic Gift Certificate.

How do I determine the balance of my Apple Store credit code?

You can check your Apple Store credit’s balance, by calling 888-320-3301 and providing the credit code and PIN.

Can I use multiple Apple Store credit codes when making a purchase?


Yes. You can use up to six credit codes when making a purchase at an Apple Retail Store and up to four credit codes at the Apple Online Store.

Can I use an Apple Store credit code and another form of payment in the same transaction?


Yes, you can use your Apple Store credit in conjunction with a credit card for the same transaction.

I lost my Apple Store credit code, may I request a replacement?

If you have lost the electronic credit code and PIN, it is easy to retrieve by visiting www.apple.com/iphone/storecredit.

General Questions

If I return an item purchased using the Apple Store credit code, how will I be refunded?

Your refund will be applied as a credit to an Apple Store Gift Card. At an Apple Retail Store, you will be provided with the gift card. At the Apple Online Store a gift card will be mailed to you. Please allow 5-7 days for delivery.

Someone stole my pin number and used my Apple Store credit code, can I get another one?

Apple is not responsible for lost or stolen pin numbers.