How can I tell if my iMac needs service?
Visit our iMac support site for helpful troubleshooting information. If you have reviewed the articles on the website, and you're still not sure whether your iMac requires service, you can take your iMac to your local Apple Authorized Service Provider (”AASP”) or Apple retail store for diagnosis.
Note: Diagnostic fees may apply for issues not covered under warranty or the AppleCare Protection Plan (APP).
How long is my iMac covered by Apple’s warranty?
Your iMac is covered by Apple’s One-Year Limited Warranty. Warranty service for eligible repairs is available at no charge for twelve months from the date of original retail purchase (”date of purchase”).
How can I tell if my iMac is in-warranty?
Your iMac is covered by Apple’s One-Year Limited Warranty for one year from its date of purchase. Apple may need to examine your proof of purchase document to verify your iMac warranty status.
How much will my in-warranty service be?
Warranty service for eligible repairs is available at no charge for twelve months from the date of purchase. However, you will be responsible for all expenses incurred in transporting the iMac to Apple, an AASP or Apple retail store.
How do I get my iMac serviced?
Apple may provide service for your iMac, using one of the following options:
- Carry-in Service: Take your iMac to an AASP or Apple retail store near you.
- Customer Installable Part Service: For certain repairs, Apple may be able to provide a part that is installable by you. If this is the case, the Apple agent will offer you this option once the part has been diagnosed.
Will the data on my iMac be preserved?
Don’t rely on it being preserved. Many repairs require Apple to replace or reformat the hard disk, which will result in the loss of your data. Please make sure you back up your data on a regular basis to minimize your data loss. .Mac members may download and use Backup to save an archive of their data to a series of CDs. Apple and its AASPs are not responsible for any damage to or loss of any programs, data, or other information stored on your iMac while performing service.
How long will my iMac service take?
Service times often depend on the nature of the issue and the availability of service parts at the service location. Be sure to ask how long service will take when you deliver your iMac for service to an AASP or the Apple Store.
What is the status of my iMac service request?
For service facilitated through Apple, you can check the status of your iMac service at any time by accessing our easy service status website.
Can I extend service coverage on my iMac beyond the warranty?
The AppleCare Protection Plan extends hardware repair service and technical support coverage to three years from the iMac’s date of purchase. AppleCare Protection Plan for iMac must be purchased while the iMac is covered under Apple’s One-Year Limited Warranty.
My iMac warranty has expired. What are my service options?
If your warranty has expired, you still have access to all available service options, but you will be responsible for the cost of service, including parts, labor, shipping (if any) and applicable taxes. AppleCare or your local AASP or Apple retail store representative will provide you with an estimate of service costs before receiving your authorization to perform service.
One of my iMac accessories isn’t working. Can I order a replacement?
Some accessories that shipped with your computer can be replaced. Please contact your local AASP, Apple retail store or call Apple. A technical support agent can help you diagnose the failure and order a replacement part, if necessary.
Note: Diagnostic fees may apply for issues not covered under warranty or the AppleCare Protection Plan (APP).
What kind of activities are excluded from my warranty coverage?
Apple’s One-Year Limited Warranty for iMac excludes coverage for damage resulting from a number of events, including accident, unauthorized service and unauthorized modifications. Please review the warranty for further details. If damage is outside the scope of warranty coverage, service may still be provided through a local AASP or an Apple retail store, but all service charges will be your responsibility. In such an event, you will be asked to approve the estimated charges and accept the terms and conditions for service before authorizing the repair.
Does Apple warrant my iMac service?
For iMacs under Apple’s One-Year Limited Warranty, Apple warrants against defects that arise from service performed for 90 days from the date of service or for the remaining period of the warranty, whichever provides longer coverage for you. For iMacs not under Apple’s One-Year Limited Warranty, Apple warrants against defects that arise from service performed for 90 days from the date of service.