Welcome
If you are experiencing issues with an app you downloaded from the App Store, this troubleshooting assistant supplies tips that help resolve most app issues including:
- App freezes or stops responding
- App fails to open or closes unexpectedly
- App not performing as expected
Close App
If only a single app has stopped responding or closes on launch, try the following:
- Return to the Home screen, and then click the Home button twice.
- Tap and hold on the app.
- When it starts to jiggle, tap the
to close it.
- Double-click the Home button and try opening the app again.
Note: If you are using an iPhone 3G or earlier, see
this article for information on force quitting an app.
Reinstall app
After removing an app from your iPhone, use these steps to reinstall it.
Open the App Store on iPhone and locate the app to reinstall. If you previously purchased the app, tap Purchased to find it quickly, then tap the install button.
If prompted, enter your iTunes Store account information.
After the app is installed, check to see if your issue is resolved.
Note: Some apps may require a Wi-Fi connection to download.
If you are still having an issue with your app, try the following options:
- Visit the website of the app's developer for more information. This is listed on the app's information page in the App Store.
- Visit this article for additional troubleshooting and advanced steps.
