WEBVTT

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Apple customer service is just way different.

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It's like talking to a friend.

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It feels really good to support Apple products...

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...because they're number one. They're the best in the world.

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When I put on that headset and I get to help other people...

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...it makes my day feel so much more fulfilling.

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Every call is an opportunity to help...

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...make somebody else's day better.

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[IN RUSSIAN]
What is a small problem to me...

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[IN RUSSIAN]
...can be a life-changing thing for a customer.

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[IN JAPANESE]
More than anything, there is a great sense of achievement...

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[IN JAPANESE]
...when you solve a problem.

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There's easy calls and there's difficult calls.

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And the difficult calls normally turn out to be the best calls.

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Thank you for calling Apple. My name is Elisa.

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My name is Terrance.

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My name is Chris.

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[IN JAPANESE]
How may I help you?

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[IN JAPANESE]
Hello, I'm having trouble getting my projector to work.

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I feel I'm part of something meaningful.

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I've never worked for a better company. I don't think I ever will.

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[IN RUSSIAN]
I believe it is very important that there is an opportunity...

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[IN RUSSIAN]
...to keep my work and personal life in balance.

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Elisa:
I just love to finish work, go downstairs...

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...and just see the people that I love the most.

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When I first got the job at Apple, I was worried...

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...that I might feel isolated working at home on my own.

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But there's a really great support system around you.

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I'm not supporting products, I'm supporting people.

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I remember helping a dad get the camera on his iPhone to work...

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...so that he could take pictures at his daughter's graduation.

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I once helped a lady update her Mac...

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...while she was in the middle of the ocean.

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I once helped an exchange student in Korea find his way home.

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And do you see that little movie camera icon to the right of their name?

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BOTH:
Hi, Granny.

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A-ha. How are you?

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[IN JAPANESE]
That worked!

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[ALL CHEERING AND CHATTERING]

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[IN JAPANESE]
Thank you very much!

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Thanks so much for calling Apple.

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Thanks for calling Apple.

43
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Thank you for calling Apple.

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Have a wonderful day.