Frequently Asked Questions
What is the At-Home Advisor program?
Apple’s customer support group, known as AppleCare, has a long-standing record of providing the world’s best customer support in the industry. The At-Home Advisor program is an opportunity to be part of this exciting team while you are in college — and best of all, you’ll work from home.
What kind of work would I do?
As part of the AppleCare team, you would be responsible for providing world-class technical support for Apple’s products and accessories, from software to hardware.
What are some of the specific products I might support?
Some of the products AppleCare supports include iPhone, iPod, iPad, iMac, MacBook, MacBook Pro, Mac Pro, AirPort, and Apple TV.
How do I know if my major is a fit?
All majors are considered.
How long is the program?
The duration of the program is one full year based on your school year.
When would I start?
The program begins summer 2014.
How much will I be paid?
Salaries are competitive and are determined based on qualifications and experience. An Apple recruiter will discuss the salary during the job offer.
Does Apple provide benefits?
Apple provides benefits for both part-time (20+ hours a week) and full-time employees.
What are the school requirements?
You must be enrolled in classes at the designated college throughout your employment and have a cumulative GPA of 2.7 or greater. You should be able to balance your planned school load with work.
What are the home office requirements?
The home office must be within a specified radius from the school. At home, you must have a quiet, distraction-free room with a door that can close to keep out ambient noise. You must have or be willing to get a desk, ergonomic adjustable chair, dedicated telephone line, and an Internet connection meeting minimum requirements.
Will I be reimbursed for Internet and phone use?
Apple provides a monthly reimbursement of up to $50 to pay for your Internet and phone service.
Does Apple provide training for the position?
Yes. Training lasts for four weeks (full-time), and the content is delivered in a virtual environment by an instructor. The topics covered include Apple product lessons, advanced troubleshooting, customer support essentials, job-specific tools and processes, and much more.
Where will I train and work?
Training will take place at your home office.
Do I need prior Mac experience?
Having some experience on the Mac OS is beneficial, but if you have experience working on and troubleshooting other operating systems such as Windows and you’re willing to commit to training on the Mac, you could be a good fit for this program.
Do I have to purchase my own computer and phone?
Apple will provide you with a business-use iMac and telephone to be used for all work functions.
Will Apple work with my school schedule?
You will be working full-time during your four to six weeks of training and during the remaining summer break to ensure you become familiar with the job. Once you get your class schedule, your manager will work with you to establish your personal part-time schedule. During school, you are only required to work a minimum of 20 hours per week, including at least one weekend day. A typical College Advisor schedule is one 8-hour weekend day and three 4-hour weekday shifts in the evening.
Does Apple require students to work on major holidays?
As a support business, AppleCare experiences a large customer demand for help on major holidays. This requires AppleCare to have staff available to work on holidays. A holiday coverage schedule will be provided.
Is the program affiliated with my school?
Although Apple works with many universities to help make this opportunity available to you, the job is not affiliated with your school.
Can I get college credit?
The At-Home Advisor program is an employment opportunity. To determine whether you are eligible for school credit, you must work directly with your school.
I’m graduating soon. Can I still participate in the program?
You must be a current student enrolled in at least one class at the designated college for the duration of the one-year program to be eligible.
Will there be opportunities to join AppleCare after the program?
Opportunities with Apple are available throughout the year depending on the business need. After completing the At-Home Advisor program, you will have many of the qualified skills that would make you stand out as a candidate when you apply.
How do I know if I’m the ideal fit for the program?
An ideal fit is someone who is passionate about technology and experienced with computers, and who likes helping people and putting a smile on someone’s face. You must enjoy troubleshooting and fixing problems, working independently without in-person supervision, exercising multitasking skills as you manage multiple systems and applications, and giving people yet another positive Apple experience.
How do I apply for the program?
If you are interested in applying for the At-Home Advisor program, visit www.apple.com/jobs/us/students.
What should I do if I have more questions?
Apple will be available to answer your questions at upcoming career fairs and information sessions. Visit www.apple.com/jobs/us/students to find out when we’ll be at your school.