AppleCare provides award-winning service and support to all Apple customers. Apple's service offerings include web-based self-service, a worldwide network of Apple Authorized Service Providers, repair centers, and Mac Genius repairs at Apple retail stores. AppleCare's support groups manage and maintain the comprehensive Support site at apple.com, deliver award-winning telephone-based technical support, and provide extensive help resources in the Mac OS.
We are a team, and we work together to deliver the best customer service and technical support in the business. I love working at Apple. Somehow working at Apple still feels like you are working for a small business.
AppleCare also provides a full range of extended service and support products to meet the needs of all Apple customers. From 24/7 telephone support for mission critical Xserve implementations to onsite service for desktop computers, these products deliver comprehensive service and support for Education and Business customers as well as consumers. Everyone on the AppleCare team is dedicated to providing a great service and support experience for every Apple customer.
Disciplines
To support our customers, AppleCare includes the following disciplines:
- Data Analysis and Reporting
- Hardware and Software Troubleshooting
- Customer Service
- Vendor Management
- Contact Center Management
- Field Service
- Communications
- Project Management
- Product Management
- Training – Development and Delivery
- Systems Administration and Programming
- Database Management
- Order Management
- Quality Control
- Business Analysis
- Web Development
- Knowledge Management