Put yourself in your user’s shoes.
Look for a few simple tasks that the majority of your users do frequently and think about how a mobile app could make those tasks easier. Spend some time in their workspace by attending a few meetings or going out to a job site. You’ll get invaluable insight into their work habits, bottlenecks in the workflow, and employee or customer pain points.
Involving your users
Invite particularly insightful or passionate users to join your project team to provide ongoing input. Giving them a voice in the process will help you refine your concepts and when your app is complete your users will embrace the solution knowing they had a hand in the creative process.