iPhone 5 Sleep/Wake Button Replacement Program

Apple has determined that the sleep/wake button mechanism on a small percentage of iPhone 5 models may stop working or work intermittently. iPhone 5 models manufactured through March 2013 may be affected by this issue.

Apple will replace the sleep/wake button mechanism, free of charge, on iPhone 5 models that exhibit this issue and have a qualifying serial number.

The sleep/wake button is located on the top of your iPhone 5: iPhone 5 sleep/wake button detail

Eligibility

If your sleep/wake button isn't working properly, please enter your iPhone 5 serial number below to see if it qualifies for this program.

Please see the Replacement Process section for next steps.

  Finding your iPhone serial number is easy. See how.
The iPhone 5 serial number you entered is not eligible for this program. No further action on your part is needed at this time.
The iPhone 5 serial number you entered is eligible for this program. Please follow the instructions below to have your sleep/wake button replaced.
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Note: If your iPhone 5 sleep/wake button does not show any signs of this issue and/or does not have a qualifying serial number, no action is required on your part at this time.


Replacement Process

Bring your iPhone 5 to a participating Apple Authorized Service Provider. Your iPhone will be examined to verify eligibility, before proceeding with the replacement process.

Note: If your iPhone 5 has any damage such as a cracked screen which impairs the replacement of the sleep/wake button, that issue will need to be resolved prior to the sleep/wake button replacement. In some cases, there may be a cost associated with the repair.


Preparing your iPhone 5 for service

Make sure your iPhone is ready for service by completing the following steps:

  • Back up your data to iTunes or iCloud
  • Turn off Find my iPhone
  • Erase data and settings in Settings > General > Reset > Erase all Content and Settings
  • Remove any case or cover

Note: If you are running iOS 6, your iPhone will need to be upgraded to iOS 7 after the sleep/wake button mechanism is replaced.


Additional Information

Apple may restrict or limit repair to the original country of purchase.

Your iPhone 5 must be in working order to qualify for this program.

If you believe you have paid for a replacement due to this issue, contact Apple regarding a refund.

This worldwide Apple program does not extend the standard warranty coverage of the iPhone.

The program covers iPhone 5 models for 2 years after the first retail sale of the unit.

Information as of 2014-05-03