Service and Support


The following service and support options are available in the Latin American region.

iPhone

Country Service Support
Mexico
iPhone bought through carrier Carry-in to carrier from which it was bought Carrier
iPhone bought through Mexico Apple Online Store Mail-in * 001-866-6765682
Brazil In-warranty & Out-of-Warranty Mail-in 0800-761-0880
Carry-in to an Apple Authorized Service Provider

Apple Technical Support:
0800-761-0880

Carrier Support:

All other Latin American countries

Carry-in to carrier from which it was bought Carrier

iPad and iPod

Country Service Support
Mexico Carry-in to an Apple Authorized Service Provider 001-866-6765682
In-Warranty Mail-in ** mail-in@gruporom.com
Brazil Carry-in to an Apple Authorized Service Provider 0800-761-0880

All other Latin American countries

Carry-in to an Apple Authorized Service Provider Through Apple Authorized Service Provider

Mac and Software

Country Service Support
Mexico Carry-in to an Apple Authorized Service Provider 001-866-6765682
Brazil Carry-in to an Apple Authorized Service Provider 0800-761-0880

All other Latin American countries

Carry-in to an Apple Authorized Service Provider Through Apple Authorized Service Provider

  • * Mail-in repair is available only for iPhones purchased via the Mexico Apple Online Store. iPhones purchased from a carrier should be returned to place of purchase for service.
  • ** To initiate your request for the Mexico In-Warranty Mail-in option for iPad or iPod, send an email with your proof of purchase included as an attachment to mail-in@gruporom.com.