The Apple One-Year Limited Warranty is a voluntary manufacturer's warranty. It provides rights separate to rights provided by consumer law, including but not limited to those relating to non-conforming goods.
As such, the Apple One-Year Limited warranty benefits are in addition to, and not instead of, rights provided by consumer law.
If a product is defective consumers may, in addition to any other rights which they may have under consumer law in the UK and Ireland, avail themselves of the rights contained in:
for products purchased in Ireland: the Sale of Goods Act, 1893 (in particular Sections 12, 13, 14 and 15), the Sale of Goods and Supply of Services Act,1980 and the European Communities (Certain Aspects of the Sale of Consumer Goods and Associated Guarantees) Regulations 2003 (S.I. No. 11/2003);
for products purchased in the UK: the Sale of Goods Act 1979 (in particular Section 12), the Supply of Goods and Services Act 1982 (in particular Section 2) and the Sale and Supply of Goods to Consumers Regulations 2002.
Consumers have the right to choose whether to claim service under the Apple One-Year Limited Warranty or under their consumer law rights.
Important: The Apple One-Year Limited Warranty terms and conditions shall not apply to consumer law claims.
For further information about consumer law, please visit the Apple website (http://www.apple.com/legal/warranty/statutoryrights.html) or contact your local consumer organisation.
WHAT IS COVERED BY THIS WARRANTY?
Apple Distribution International of Hollyhill Industrial Estate Hollyhill, Cork, Republic of Ireland (or its successor in title) ("Apple") warrants the Apple-branded hardware product and accessories contained in the original packaging ("Apple Product") against defects in materials and workmanship when used in accordance with Apple's user manuals, technical specifications and other Apple Product published guidelines for a period of ONE (1) YEAR from the date of original retail purchase by the end-user purchaser ("Warranty Period"). You will be able to receive the remedies available under the One Year Limited Warranty for your Apple product via local Apple service facilities in most parts of the world (please refer to section "How to obtain warranty services"). In the event of any defect in materials and workmanship, you will be able to direct your claims to Apple even in situations where you purchased the Apple Product from a third party.
Please note: All claims made under the Apple One-Year Limited Warranty will be governed by the terms set out in this warranty document.
In addition, Apple will provide you with access to telephone technical support for a period of ninety (90) days from delivery of the Apple products.
WHAT IS NOT COVERED BY THIS WARRANTY?
This warranty does not apply to any non-Apple branded hardware products or any software, even if packaged or sold with Apple hardware.
Non-Apple branded products may have the benefit of a manufacturer's warranty, which provides benefits in addition to consumer law rights - please check your product box and literature for details.
Please refer to the licensing agreement accompanying the software for details of your rights with respect to the use of software.
Service options may be limited if requesting service in a country that is not the country of purchase for the Apple Product. In the event that service for the Apple Product is not available in such country, Apple will notify you of any additional charges for shipping and handling that may apply before rendering service.
When contacting Apple via telephone, call charges may apply depending on your location. Please contact your network operator for details.
This warranty does not apply: (a) to consumable parts, such as batteries or protective coatings that are designed to diminish over time, unless failure has occurred due to a defect in materials or workmanship; (b) to cosmetic damage, including but not limited to scratches, dents and broken plastic on ports; (c) to damage caused by use with another product; (d) to damage caused by accident, abuse, misuse, liquid contact, fire, earthquake or other external cause; (e) to damage caused by operating the Apple Product outside the user manual, the technical specifications or other Apple Product published guidelines; (f) to damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of Apple or an Apple Authorized Service Provider ("AASP"); (g) to an Apple Product that has been modified to alter functionality or capability without the written permission of Apple; (h) to defects caused by normal wear and tear or otherwise due to the normal aging of the Apple Product; or (i) if any serial number has been removed or defaced from the Apple Product, or (j) if the product is stolen or Apple reasonably believes that the product is stolen based on information provided by law enforcement authorities.
IMPORTANT RESTRICTION FOR iPHONE AND iPAD SERVICE.
Apple may restrict service for iPad and iPhone to the EEA and Switzerland. Only Apple or an AASP should perform service on iPhone or iPad products.
IF YOUR APPLE PRODUCT IS CAPABLE OF STORING SOFTWARE PROGRAMS, DATA AND OTHER INFORMATION, YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE INFORMATION CONTAINED ON YOUR APPLE PRODUCT'S STORAGE MEDIA TO PROTECT THE CONTENTS AND AS A PRECAUTION AGAINST POSSIBLE OPERATIONAL FAILURES.
Before submitting your Apple Product for warranty service you should make separate backup copy of the contents of its storage media, remove all personal information and disable all security passwords. The contents of your Apple Product's storage media may be erased, replaced and / or reformatted in the course of service.
Following warranty service, your Apple Product or a replacement product will be returned to you as your Apple Product was configured when originally sold, subject to applicable updates. Apple may install system software updates as part of warranty service that will prevent the Apple Product from reverting to an earlier version of the system software. Third party applications installed on the Apple Product may not be compatible or work with the Apple Product as a result of the system software update. You will be responsible for reinstalling all other software programs, data and information. Recovery and reinstallation of other software programs, data and information are not covered under this warranty.
You may seek service in a country that is not the country of purchase, in such a case you will comply with all applicable import and export laws and regulations and be responsible for all custom duties, V.A.T. and other associated taxes and charges.
Important: Do not open the Apple Product unless the User Manual describes how it is designed for opening. Opening the Apple Product may cause damage that is not covered by this warranty.
WHAT WILL APPLE DO IN THE EVENT OF A WARRANTY CLAIM?
If you submit a valid claim under this warranty, Apple will, at its option:
(i) repair the Apple Product using new or previously used parts that are equivalent to new in performance and reliability, or
(ii) replace the Apple Product with a product that is at least functionally equivalent to the Apple Product and is formed from new and/or previously used parts that are equivalent to new in performance and reliability, or
(iii) refund your purchase price in exchange for the return of your Apple Product.
When a product or part is replaced or a refund provided, any replacement item becomes your property and the replaced or refunded item becomes Apple's property.
A replacement part or product or a repaired Apple Product assumes the remaining warranty of the original Apple Product or ninety (90) days from the date of replacement or repair, whichever provides longer coverage for you.
For service requested in a country other than the country of purchase for the Apple Product, Apple may repair or replace products and parts with comparable products and parts that comply with local standards.
HOW TO OBTAIN WARRANTY SERVICE?
Please access and review the following online help resources before seeking warranty service:
- International Support Information
- Apple Authorized Service Providers, Apple Authorized Resellers and Apple Retail Store
- Apple Support and Service
- Apple Complimentary Support
If you do not have internet access or the Apple Product is still not functioning properly after making use of these resources, please contact an Apple representative or, if applicable, an Apple owned retail store ("Apple Retail") or an AASP, and they will help determine whether your Apple Product requires service and, if it does, will inform you in which of the warranty service options set out below Apple will provide it.
Before receiving warranty service, Apple or its agents may require that you furnish proof of purchase details, respond to questions designed to assist with diagnosing potential issues and follow Apple's procedures for obtaining warranty service, such as following instructions for packing and shipping Apple Products when receiving Mail-in service as described below.
You will not need to prove that the nonconformity complained of existed at the date of delivery to obtain service and support under the Apple One-Year Limited Warranty, unless this would be incompatible with the nature of the non-conformity.
WARRANTY SERVICE OPTIONS
Apple will at its option depending on the individual circumstances, in particular the type of Apple Product, provide warranty service through one or more of the following options:
(i) Carry-in service. Apple may request that you return your Apple Product to an Apple Retail or AASP location offering carry-in service. Your Apple Product may be sent to an Apple Repair Service ("ARS") location to be serviced. Once you are notified that service is complete, you will promptly retrieve the Apple Product from the Apple Retail or AASP location, or the Apple Product will be sent directly to your location from the ARS location.
(ii) Mail-in service. If Apple elects to provide service through its mail-in service, Apple will send you prepaid waybills and if applicable, packaging material, so that you may ship your Apple Product to an ARS or AASP location in accordance with Apple's instructions. Once service is complete, the ARS or AASP location will return the Apple Product to you. Apple will pay for shipping to and from your location if all instructions are followed.
(iii) Do-it-yourself ("DIY") service. Under DIY service Apple will provide you with a replacement product or easily replaceable parts or accessories of a product, such as a mouse or keyboard, which can be replaced without using any tools. Note: Apple is not responsible for any labour costs you incur relating to DIY service. Should you require further assistance with the replacement, contact Apple at the telephone number listed below, or visit an Apple Retail or AASP location. If Apple elects to provide service through DIY service, the following process will apply:
(a) Service where Apple requires return of the replaced product, part or accessory: Apple may require a credit card authorization as security for the retail price of the replacement product, part or accessory and applicable shipping costs. Apple will ship a replacement product, part or accessory to you with instructions for replacement, if applicable, and any requirements for the return of the replaced product or part. If you follow the instructions, Apple will cancel the credit card authorization, so you will not be charged for the product or part and shipping to and from your location. If you fail to return the replaced product, part or accessory as instructed or return a replaced product, part or accessory that is ineligible for service, Apple will charge your credit card for the authorized amount. If you are unable to provide credit card authorization, the service may not be available to you and Apple will offer alternative arrangements for service.
(b) Service where Apple does not require return of the replaced product, part or accessory: Apple will ship you free of charge a replacement product, part or accessory accompanied by instructions on installation, if applicable, and any requirements for the disposal of the replaced product, part or accessory.
LIMITATION OF LIABILITY
A) Entire agreement:
Other than the consumer law rights to which you are entitled as set out at the beginning of this document, all warranties, conditions and other terms not set out in this warranty document are excluded from the Apple One-Year Limited Warranty. As a result, Apple does not make any other promises, conditions or warranties about the service other than set out in this warranty document.
Some countries do not allow limitations on how long such warranties, conditions and/or implied terms may last, so the limitation described above may not apply to you.
B) Disclaimer in relation to data:
Apple does not warrant, represent or undertake that it will be able to repair or replace any Apple Product under this warranty without risk to and / or loss of information and / or data stored on the Apple Product.
C) Limitation of liability:
In no event shall Apple be liable for
- any losses that were not caused by our breach of this warranty document;
- any loss or damage that was not, at the time of your purchase of the product, a reasonably foreseeable consequence of Apple breaching this warranty document; or
- losses relating to any business of yours, loss of profits, loss of data or loss of opportunity.
The provisions of this warranty document shall not apply to (i) death or personal injury; (ii) fraud; (iii) fraudulent misrepresentation; or (iv) any other liability that cannot be limited or excluded as a matter of law.
No Apple reseller, agent, or employee is authorized to make any modification, extension, or addition to this warranty.
If any term is held to be illegal or unenforceable, it shall be severed from this warranty and the legality or enforceability of the remaining terms shall not be affected.
Where the product was purchased in Ireland, this warranty is governed by and construed under the laws of Ireland and each party hereby submits to the non-exclusive jurisdiction of the Irish courts. Where the product was purchased in the UK, this warranty is governed by and construed under the laws of England and each party hereby submits to the non-exclusive jurisdiction of the English courts, unless you live in Scotland in which case the laws of Scotland will apply.
Apple Inc. All rights reserved. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries.
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