| Mac Pro Service: Frequently Asked Questions | ||
 How
can I tell if my Mac Pro needs service? Visit our Mac Pro support site for helpful troubleshooting information. If you have reviewed the articles on the website, and you're still not sure whether your Mac Pro requires service, you can take your Mac Pro to your local Apple Authorized Service Provider or Apple retail store for diagnosis. Note: There may be a fee for diagnostic service. How
long is my Mac Pro covered by Apple's warranty? Your Mac Pro is covered by Apple's One-Year Limited Warranty. Warranty service for eligible repairs is available at no charge for twelve months from the date of original retail purchase ("date of purchase"). How
can I tell if my Mac Pro is in-warranty? Your Mac Pro is covered by Apple's One Year Limited Warranty for one year from the date of original purchase. Apple's One-Year Limited Warranty begins on the date that the Mac Pro was originally purchased. Apple may need to examine your proof of purchase document to verify your Mac Pro's warranty status. How
much will my in-warranty service be? Warranty service for eligible repairs is available at no charge for twelve months from the date of original retail purchase ("date of purchase"). How
do I get my Mac Pro serviced? To receive service for your Mac Pro, you have three easy options:
Will
the data on my Mac Pro be preserved? Some types of repairs require Apple to replace or reformat the hard disk. Please make sure you back up your data on a regular basis to minimize your data loss. How
long will my Mac Pro service take? Your service time largely depends on the availability of repair parts. Be sure to ask how long your repair will take when you deliver your machine for service. What
is the status of my Mac Pro service request? You can check the status of your Mac Pro service at any time on our easy service status website. |
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Can
I extend service coverage on my Mac Pro beyond the warranty? The AppleCare Protection Plan for Mac Pro extends hardware repair service and technical support coverage to three years from the Mac Pro's date of purchase. Mac Pro customers may also enroll one Apple display for coverage, provided that the Mac Pro and the display are purchased together. The AppleCare Protection Plan for Mac Pro must be purchased while the Mac Pro is covered under Apple's One-Year Limited Warranty. My
Mac Pro warranty has expired. What are my service options? If your warranty has expired, you still have access to all available service options, but you will be responsible for the cost of parts and labor. AppleCare, a local Apple Authorized Service Provider (AASP) or an Apple retail store representative should provide a repair cost estimate to you before repairing your machine. One
of my Mac Pro accessories isn’t working. Can I order a replacement? Most accessories that shipped with your computer can replaced. Please check out our Online Service Assistant for more information. If you need additional assistance, please contact your local Apple Authorized Service Provider (AASP), your local Apple retail store, or call Apple . A technical agent can help you diagnose the failure and order a replacement part, if necessary.
What kind of activities are excluded from my warranty coverage? Apple’s One-Year Limited Warranty for Mac Pro excludes coverage for damage resulting from a number of events, including accident, liquid spill or submersion, unauthorized service and unauthorized modifications. If damage is outside the scope of warranty coverage, service may be available through a local AASP or an Apple retail store, but all service charges will be your responsibility. In such an event, you will be asked to approve the estimated charges and accept the terms and conditions for service before authorizing the repair. If the repair is performed at an Apple retail store Apple's Repair Terms and Conditions will govern service. Repair service for a Mac Pro that has experienced catastrophic damage, for example extensive liquid damage or a severe impact that results in the product being disassembled into multiple pieces, is generally not available and not eligible for service. Does
Apple warrant my Mac Pro service? If Apple provides service under warranty, the terms of the warranty and applicable provisions of law will cover defects in materials and workmanship that arise during the warranty or 90 days after Mac Pro service, whichever provides longer coverage for you. If Mac Pro service is provided outside of warranty, Apple warrants that the repairs to your Mac Pro will be free from defects in materials and workmanship for ninety (90) days from the date of the Mac Pro service. |