Volume Purchase Program Frequently Asked Questions

The Volume Purchase Program allows educational institutions and businesses to purchase iOS apps and books in volume.

Program Enrolment and Management

How does an institution participate in the Volume Purchase Program for Education?

Once you select an individual from your institution to manage your program, have them enrol to become a Program Manager using the Program Manager enrolment form. The Program Manager creates and edits Program Facilitator accounts.

How many Program Managers can my institution have?

Your institution can have as many Program Managers as it wants.

I’m an authorised Program Manager. How do I establish Program Facilitators?

Set up and manage your institution’s list of Program Facilitators using the Program Facilitator account manager tool. Apple will create a new Apple ID for each Program Facilitator to use exclusively in the VPP Education Store.

Existing Apple IDs cannot be used for the Volume Purchase Program. For each Program Facilitator, you will need to provide Apple with a valid email address that isn’t currently used as an Apple ID. Learn more about Apple IDs

Do you have any recommendations for setting up email accounts for my Program Facilitators?

For new Program Facilitator accounts, it is recommended that you create generic email addresses for use only with this program (example: PF1@institution.govt.nz or PF2@institution.govt.nz). This will ensure that if Program Facilitators leave their current positions, your institution will be able to transfer the accounts to new Program Facilitators with minimal delay or hassle.

Program Facilitators

What is a Program Facilitator?

Program Facilitators are the people in your organisation who purchase apps and books in volume. They can search for apps and books and purchase them in variable quantities using a credit card.

Can a Program Manager also act as a Program Facilitator?

Yes. Note that all Program Facilitator accounts require a unique Apple ID — the Program Manager Apple ID cannot be the same as a Program Facilitator Apple ID.

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How many Program Facilitators can our institution have?

You can assign as many Program Facilitators as you like. A large primary or secondary school may wish to have one or more Program Facilitators per department or building. Each class teacher could be a Program Facilitator if that suits your organisation. A large university may want to have one or more Program Facilitators per faculty.

Now that I’m a Program Facilitator, what’s next?

Log in to the Volume Purchase Program Education Store with your new Apple ID. After logging in, you can search for apps and books by name, and purchase them in the quantity you need.

Purchasing and Distributing Content

How to I purchase apps and books in volume?

Log in to the Volume Purchase Program Education Store with your new Apple ID. After login, you can search for apps and books by name. Using a credit card, you can then purchase apps and books in the quantity you need.

Are all apps in the App Store eligible to be purchased in the Volume Purchase Program Education Store?

All paid iOS apps and books are available through the Volume Purchase Program. This does not include in-app purchases.

Are all books in iBooks available in the Volume Purchase Program Education Store?

Books from participating publishers are available through the Volume Purchase Program. You can search the Volume Purchase Program Education Store to see if the book you’re looking for is available for volume purchasing.

Is education pricing available as part of this program?

Through the Volume Purchase Program, participating developers can provide their apps for 50 per cent off App Store prices in quantities of 20 or more. There is no separate pricing for books through the program.

What happens after I purchase apps or books?

You’ll receive an email from Apple telling you that your order has been processed. You can log in to the Volume Purchase Program Education Store and download a spreadsheet containing app- and book-specific codes — one code per app or book purchased.

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How do I distribute the codes to my end-users?

Institutions use a variety of means to distribute codes to end-users. Codes can be emailed to end-users (one code per end-user), or they can be placed on an internal website for end-users to download. Some Mobile Device Management (MDM) software can also facilitate this distribution.

Do app- and book-specific codes expire after a certain time?

No, the codes do not need to be used within a fixed period of time.

Can students under the age of 13 redeem codes for apps or books purchased through this program?

No. An iTunes Store account is required to purchase or redeem, and individuals under the age of 13 are not allowed to open an iTunes account. Please see the iTunes Terms and Conditions.

What’s the best way to get apps and books into the hands of students?

A variety of deployment options are available to you. Please see the iOS 6 Education Deployment Guide.

Terms and Conditions and Ownership

What is the difference between the iTunes Store Terms and Conditions and the Volume Purchase Program Terms and Conditions?

The iTunes Store Terms and Conditions is a legal agreement that governs the use of the iTunes Store service, which permits end-users to purchase or rent digital content for end-user use only under the terms and conditions set forth in the agreement.

The Volume Purchase Program Terms and Conditions form a legal agreement that governs the use of the Volume Purchase Program, which permits approved educational institutions to purchase licences for apps and books solely for distribution to and use by persons associated with the institution, such as contractors, employees and students, in accordance with the iTunes Store Terms and Conditions.

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Who owns the content purchased by an institution through the Volume Purchase Program?

In the case of apps, your institution has the option of retaining ownership of the app. When a student moves on, your institution can make the app available to another student.

In the case of books, the student as the end-user must redeem the book using their own Apple ID, and the student owns the book. Please see the iOS 6 Education Deployment Guide for more information.

Contact Support

Most frequently asked questions are covered in the information above. If you still need assistance with Volume Purchase Program enrolment, accounts and billing, code redemption or any other issue not already addressed, please click here.

For general information on deployment and management for iOS and Mac, visit IT Resources.