Multi-Touch Repair Program for iPhone 6 Plus

Apple has determined that some iPhone 6 Plus devices may exhibit display flickering or Multi-Touch issues after being dropped multiple times on a hard surface and then incurring further stress on the device.

If your iPhone 6 Plus is exhibiting the symptoms noted above, is in working order, and the screen is not cracked or broken, Apple will repair your device for a service price of NZ$ 254.

Apple will contact customers who may have paid for a service repair related to this issue either through Apple or an Apple Authorized Service Provider to arrange reimbursement. If you have not been contacted but paid for a repair that you believe was related to this issue, please contact Apple.

The reimbursement amount will equal the difference between the price you paid for the original service to your iPhone 6 Plus and the NZ$ 254 service price.

Service Process

Choose one of the service options below. Your iPhone will be examined prior to any service to verify that it is eligible for this program and in working order. This program only applies to iPhone 6 Plus.

  • Apple Authorized Service Provider - Find one here.
  • Apple Technical Support - Contact us.
  • Wireless Carrier - Find one here.

To prepare your iPhone 6 Plus for the service process, please back up your data to iTunes or iCloud.

Additional Information

Apple may restrict or limit repair to the original country of purchase.

Pricing offered by Apple Authorized Service Providers may vary.

This worldwide program covers affected iPhone 6 Plus devices for 5 years after the first retail sale of the unit.

Information as of 2016-11-17