iPhone 6s Program for Unexpected Shutdown Issues

Apple has determined that a very small number of iPhone 6s devices may unexpectedly shut down. This is not a safety issue and only affects devices within a limited serial number range that were manufactured between September and October 2015.

If you have experienced this issue, please use the serial number checker below to see if your iPhone 6s is eligible for a battery replacement, free of charge.

Finding your iPhone serial number is easy. See how.
The iPhone 6s serial number you entered is eligible for this program. Please choose one of the service options below.
The serial number you entered is not eligible under this program because either:
- It's not one of the serial numbers in the affected range
OR
- Our records show that your battery has already been replaced. If you paid for a battery replacement service, check with Apple to see if you are eligible for a refund.
We’re sorry, there was a problem processing your request. Please try again in a few minutes.
Please enter your serial number.
This is not a valid Apple Product serial number. Please re-enter the number one more time. If you still have problems, contact us.
We’re sorry, there was a problem processing your request. Please try again in a few minutes.

Replacement Process

Choose one of the service options below to have your battery replaced. Your iPhone will be examined prior to any service to verify that it is eligible for this program and in working order.

Please call your service provider to confirm that battery replacement service is available on the day you visit them.

  • Apple Authorized Service Provider - Find one here.
  • Apple Technical Support - Contact us.
  • Wireless Carrier - Find one here.

To prepare your iPhone 6s for the battery replacement process, please follow the steps below:


Note: If your iPhone 6s has any damage such as a cracked screen which impairs the replacement of the battery, that issue will need to be resolved prior to the battery replacement. In some cases, there may be a cost associated with the repair.


Additional Information

Apple may restrict or limit repair to the original country of purchase.

If you believe your iPhone 6s was affected by this issue, and you paid to replace your battery, you can contact Apple about a refund.

This worldwide Apple program doesn't extend the standard warranty coverage of the iPhone 6s.

The program covers affected iPhone 6s batteries for 3 years after the first retail sale of the unit.

Information as of 2016-11-30