If your question isn't answered here, please contact us using the form below.
I can't sign in.
If you have forgotten your password, or are having trouble logging in, you can reset your password by visiting iForgot, Apple's password recovery tool.
If this is your first time placing a photo order, please make sure you have designated a shipping address in your Apple ID account. To check, visit My Info, Apple's profile management tool.
Several factors, such as network traffic or difficulties with your Internet connection or Internet service provider (ISP), may contribute to this problem.
You may also consider reducing the size of you order. Decreasing the size of your order will reduce transmission time to Apple's servers and therefore reduce the possibility of data loss or corruption. One way to reduce order size is to order fewer prints at one time. Please note: this may increase shipping costs.
If you use a dial-up connection and you want to order a print of a photo that is more than 2 MB in size, you might try reducing the size of the photo before placing the order. Click here to review the minimum picture resolutions for ordering prints.
I get an error that says "Your credit card number or type is incorrect."
If you receive this error, and have verified that the credit card number and type you entered is correct, try re-entering the number. Be sure to leave out all spaces or dashes when typing in your credit card number.
For information about the credit card types that Apple accepts, please visit our Payment Options FAQ.
I get an error message when I enter my coupon code.
Please check the expiration date on the coupon. A coupon must be applied to an order before the expiration date. Check the Terms and Conditions for your coupon to make sure the products you are ordering are eligible. Please read the coupon code carefully. The following letters and numbers can look very similar:
The letter B and the number 8
The letter G and the number 6
The letter V and the letter U
The letter Q and the letter O
The letter Q and the number 0
The letter Z and the number 2
The letter S and the number 5
The letter P and the letter F
If you are still having problems, please email us using the form below.
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