Frequently Asked Questions
Where can I purchase the AppleCare Protection Plan or AppleCare+?
The AppleCare Protection Plan and AppleCare+ are available at the Apple Online Store and many Apple-authorised resellers and wireless service providers. AppleCare+ for iPad, AppleCare+ for iPhone and AppleCare+ for iPod are available in Australia, Austria, Canada, China, France, Germany, Hong Kong, Ireland, Italy, Japan, Mexico, the Netherlands, New Zealand, Singapore, Sweden, Switzerland the United Arab Emirates, the United Kingdom and the United States.
How do I initiate repair service under the AppleCare Protection Plan or AppleCare+?
- Carry-in service. Carry your product into an Apple Authorised Service Provider.
- Direct mail-in service. Contact us and we’ll send you everything you need to mail your iPad, iPhone or iPod to us for repair. When we’ve completed your repair, we’ll ship your product back to you. There is no additional charge to you for shipping.
- Onsite service. Contact us and we’ll help you arrange an Apple-authorised repair for your desktop Mac at your location, at no additional charge.
- Do-It-Yourself service. Contact us and we may be able to send you what you need to service your own product, such as accessories.
- Express Replacement Service for iPad and iPhone. Contact us and we’ll send you a replacement device straight away. After you receive your replacement device, send us your faulty device to complete the transaction.
The AppleCare Protection Plan for Mac, for iPod, for Apple TV and for Apple Display provide global repair coverage. Service will be limited to the options available in the country where the service is requested. Service options, parts availability and response times vary by country.
All repairs will be completed using genuine Apple parts for repair service. All repairs are performed by Apple-authorised technicians.
Please see the AppleCare Protection Plan or AppleCare+ terms and conditions for complete details.
Is the AppleCare Protection Plan or AppleCare+ transferable?
Yes. If you choose to sell or give away your Apple product, you can also transfer the ownership of the AppleCare Protection Plan or AppleCare+. Please see the terms and conditions for complete details.
When I purchase the AppleCare Protection Plan or AppleCare+, do I need to register it?
You do not need to register AppleCare+ as it is always automatically registered.
In most cases, if you purchase the AppleCare Protection Plan at the same time as your Apple hardware from the Apple Online Store or a selected Apple reseller, you will not need to register it, as your AppleCare agreement will be automatically registered.
With automatic registration, you will receive a proof of coverage, either immediately in the form of a receipt that indicates the end date of your AppleCare product coverage or within 30 days in the form of a Proof of Coverage certificate.
You’ll need to register your AppleCare Protection Plan only if you purchase the plan and your covered product separately, or if you purchase your hardware from a reseller that does not automatically register the plan.
You can register your AppleCare Protection Plan here or contact Apple using the phone number included in your AppleCare Protection Plan package. To verify that your hardware is covered under the AppleCare Protection Plan, click here. The registration process can take up to 24 hours to be visible in Apple’s systems.
Your AppleCare Protection Plan and AppleCare+ coverage starts from your hardware purchase date. There are many benefits to registering your AppleCare Protection Plan as soon as you purchase it.
For example, after you register, Apple will have your hardware, AppleCare Protection Plan and personal contact information on file. When you contact Apple for service or support, Apple can access your information straight away and start addressing your issue, rather then spending time verifying your eligibility.
How can I verify how much coverage I have left?
You can verify your coverage here.