AppleCare Protection Plan

AppleCare Protection Plan for iPod or Apple TV

Every iPod and Apple TV comes with a one-year limited warranty, and during the first 90 days of ownership, includes complimentary telephone technical support for a single incident for iPod and unlimited incidents for Apple TV. With the AppleCare Protection Plan, you can extend your coverage to two years from your hardware product’s purchase date. You get direct, one-stop access to Apple’s award-winning telephone technical support for questions about using your products. And you get global repair coverage for your Apple products through convenient service options.

Extend your coverage to two years of service and expert telephone technical support

One stop for technical support

Because Apple designs iPod, Apple TV and iTunes, you get a truly integrated system. And only the AppleCare Protection Plan provides one-stop service and support from Apple experts whether you use a Mac or a PC, so most issues can be resolved in a single call.

  • Direct access to Apple experts
  • Global repair coverage2
  • Mail-in repair: Mail in your iPod using a prepaid shipping box
    provided by Apple
  • Carry-in repair: Take your iPod or Apple TV to an Apple Authorised Service Provider
  • Use with a Mac or PC

Apple hardware coverage

The AppleCare Protection Plan provides global repair or replacement coverage, both parts and labour, from Apple-authorised technicians around the world.

    What’s covered — iPod

  • Your iPod
  • Battery3
  • Included earphones and USB cable

    What’s covered — Apple TV

  • Your Apple TV
  • AirPort Express Base Station, AirPort Extreme Base Station or Time Capsule4
  • Included Apple Remote and power cord

Software support included

Whether you’re sitting in the comfort of your home or office or on the go, you can get direct access to Apple experts for questions on a wide range of topics.

    iPod support

  • Syncing with iTunes
  • Downloading video and podcasts from the iTunes Store
  • HD video recording and FaceTime for iPod touch
  • Connecting iPod touch to Wi-Fi networks
  • Sending and receiving email with iPod touch
  • Using Apple-branded iPod touch apps

    Apple TV support

  • Connecting to AirPort networks
  • Renting movies from the iTunes Store
  • Accessing photos on your computer
  • Streaming content from iPhone, iPad or iPod touch

Buy the AppleCare Protection Plan for:

iPod touch

Buy AppleCare Protection Plan for iPod touch now.

iPod classic

Buy AppleCare Protection Plan for iPod classic now.

iPod nano

Buy AppleCare Protection Plan for iPod nano now.

iPod shuffle

Buy AppleCare Protection Plan for iPod shuffle now.

Apple TV

Buy AppleCare Protection Plan for Apple TV now.

Important notes

The AppleCare Protection Plan can be purchased only while your iPod or Apple TV is still covered under the standard one-year limited warranty. See AppleCare Protection Plan Terms and Conditions for complete product details.

For more information, read frequently asked questions.

  1. Complimentary phone support for iPod is limited to a single incident within 90 days of your iPod purchase.
  2. Availability of each option depends on country in which service is requested and location of Apple Authorised Service Provider. Apple may also request that the customer replace components with readily installable parts.
  3. Service coverage is available for battery depletion of 50 percent or more from original specification.
  4. The AirPort device or Time Capsule must be purchased up to two years before your Mac purchase or during the term of your AppleCare Protection Plan coverage.

AppleCare Protection Plan benefits are in addition to any legal rights provided by consumer protection laws in your jurisdiction. Purchase of the plan is not required to purchase the covered equipment. For complete details, see terms at www.apple.com/legal/applecare/appgeos.html.