 PROGRAM AGREEMENT The State and Local Government (SLG) Employee Purchase program is a benefit provided by Apple Computer, Inc. (“Apple”), to employees of selected state and local government agencies. The program is intended for personal use or for the use of family members and friends. Please review the Terms and Conditions listed below before you place your order. By submitting your order, you certify that you have read and understand the terms and conditions of the SLG Employee Purchase Program (“EPP”) policy and confirm that you are an employee of a state or local government agency to which Apple has offered this benefit. By accepting these terms and conditions, you are also certifying that you have confirmed with all applicable jurisdictions that you may accept a discount only provided to state and local government employees. You must pay for products purchased through this program by credit card or through the Apple Instant Loan Program. PROGRAM OFFERING Personal Discount: You may purchase or “sponsor” up to six system bundles each calendar year (January 1-December 31). “Sponsoring” means placing an order for a family member or friend. No more than two systems or monitors may be shipped each calendar year to the same individual or entity (i.e., company, institution, club or group), whether that purchase is sponsored solely by you or, also, by other eligible employees. You may not sponsor the purchase of products by any educational institution. A system bundle includes, and is limited to, one CPU, one display (built-in displays count as one display), one AirPort card and one Airport Base station. You do not need to purchase all components of a system bundle at the same time to qualify for the discount. AppleCare Protection Plan: AppleCare Protection Plan ensures that you’ll have service and support for three full years from the date of purchase of your new Apple computer. This comprehensive plan includes telephone support, Apple-certified repairs, web-based support resources, and powerful diagnostic tools — all for one economical price. You may purchase “reasonable quantities” of the Protection Plan under this EPP. “Reasonable quantities” are defined as a number not more than the number of system bundles you have purchased under this EPP. Accessories: Additional hardware and software products are occasionally offered on the EPP store. These items can be added to any EPP order (except for displays offered as part of the system bundles described above). EPP TERMS  All products are new and come with a warranty. Products are offered WHILE SUPPLIES LAST. Products may be added or deleted
at any time. ALL INFORMATION AND THESE TERMS ARE SUBJECT TO CHANGE AT
ANY TIME. Other than to the extent that you may sponsor purchases in accordance with these
terms, this is not a transferable benefit. You may not use or attempt to use another
employee’s EPP privileges. You may not resell products purchased through the program for a profit within one
year from the purchase date. HOW TO ORDER You must place your order online via the URL provided by your agency to receive the special pricing extended to your company. Product information is available online at www.apple.com/guide. Please note that once you click to this site, you have left your EPP store and will need to re-enter it from the link provided by your agency when you are ready to place your order. If you cannot find the information you need online, you may contact our Apple Store sales team at 1-800-MY-APPLE (692-7753). Our Apple Store Telesales team is available to assist you 24 hours a day, 7 days a week. ORDER STATUS You can check the status of your order online by going to your agency’s EPP store and clicking the “Your Account” button to view the status of your order. For further order status information, or other assistance with an order you have already placed with the Apple Store, please contact Apple Sales Support at 1-800-676-2775 between the hours of 7 am to 9 pm CST Monday through Friday and 9 am to 6 pm CST, Saturday and Sunday. U.S. SALES ONLY The Apple Store sells and ships products only within the continental United States, Alaska, and Hawaii. No shipments can be made to APO or FPO addresses, United States territories, or addresses outside the United States. You may not export any products purchased at the Apple Store. SALES TO END USERS ONLY The Apple SLG EPP Store sells and ships products to end user customers only. RETURN POLICY If you are not satisfied with your purchase of a pre-built Apple product, please call 1-800-676-2775 for a Return Material Authorization (RMA) request within 10 business days of your receipt of the product. If the item is returned unopened in the original box, we will exchange it or offer you a refund based on your original method of payment. The product must be returned to the Apple warehouse within 10 business days of the issuance of the RMA. All products must be packed in the original, unmarked packaging including any accessories, manuals, documentation, and registration materials that were shipped with the product. A 10% restocking fee will be assessed on any opened hardware. If you purchased your order using an Apple Instant Loan or an Apple Business Lease, you may be asked to provide a major credit card (Visa, MasterCard, American Express, or Discover) for Apple to assess the 10% open box restocking fee. Please note that Apple does not permit the return of the following products: 1. Product that is custom-configured to your specifications 2. Opened memory 3. Opened software NOTE: Apple recommends that you (1) use a carrier that offers shipment tracking for all returns and (2) either insure your package for safe return to Apple or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to (1) use a carrier that offers tracking and (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping. Please note that the United States Postal Service (USPS) offers limited tracking capabilities and that there is a 30-calendar-day waiting period before the USPS will initiate a trace. Dead On Arrival (DOA) Product: System Failure Out of the Box An Apple-branded hardware product is considered DOA if it shows symptoms of a hardware failure preventing basic operability, upon its first use out of the box. If you discover that your product may be DOA please call Apple Care Technical Support at 1-800-275-2273 within 30 calendar days of the invoice date. Apple Care Technical Support will determine if the product is DOA and offer you the following options: Replacement: The same product that you ordered will be shipped to you at Apple’s expense. An Apple Store sales support representative will contact you within 24 hours of your call with the replacement product delivery time, and the process to return the DOA product. Service: You may have the product repaired; however, once serviced the product is no longer eligible for replacement. Product must be deemed DOA by Apple Care Technical Support within 30 calendar days of the invoice date in order to receive a replacement unit. DOA Terms and Conditions This DOA policy only applies to Apple-branded hardware products currently offered on the Apple Consumer Store. As new products are offered Apple reserves the right to determine whether or not this policy applies. This DOA policy does not apply to third party products which do not bear the Apple brand name. You may call the manufacturer directly with any third party product issues. If the product is deemed DOA by Apple Care Technical Support more than 30 calendar days after the invoice date, Apple’s standard product warranty will apply. If the product is deemed by Apple Care Technical Support NOT to be DOA, Apple’s standard product warranty will apply. Shipping will be arranged at Apple’s expense for all products determined by Apple Care technical support to be DOA. Apple reserves the right to test returned DOA product. If the condition of the product is misrepresented by the customer, Apple may impose a fee, for wrongful return, of $400
to the customer.DEFECTIVE ITEMS Apple Branded Products If you discover what you believe is a product defect for any Apple branded product, please contact Apple Technical Support at 1-800-275-2273. Such a defect, if any, is covered under the terms of your product’s warranty. Please refer to the warranty information and other supporting documentation that came with your product. (See Product Warranty section below for specific information about Apple’s product warranties.) Non-Apple Branded/Third Party Products If you discover what you believe is a product defect for any third-party product please contact the manufacturer directly for information regarding the manufacturer’s standard warranty. For Hewlett Packard printers please contact Hewlett Packard at 1-208-323-2551. For Epson printers please contact Epson at 1-800-463-7766. Note: Products sold through this web site which do not bear the Apple branded name are serviced and supported exclusively by their manufacturers in accordance with terms and conditions packaged with the products. Apple’s Limited Warranty does not apply to products that are not Apple-branded, even if packaged or sold with Apple products. PROOF OF PURCHASE Apple will send you a confirmation of your order by regular mail when your order is shipped. If you have included an email address with your order, Apple will also send you an order confirmation via email. CUSTOM CONFIGURED PRODUCT We are pleased to offer product which is custom configured to your specifications, and encourage you to review your order carefully. Since the product is built to your Specifications, the order can not be changed, modified or canceled once your order is in production. PAYMENT METHODS Credit Card You may pay for your order by credit card. At the time your order is placed, Apple obtains a pre-approval from the credit card company for the amount of the order. Credit card billing occurs when your order ships. The Apple Store accepts Visa, MasterCard, American Express and Discover cards. PLEASE NOTE: We are unable to accept credit cards issued by banks outside of the United States. Debit cards and check cards have daily spending limits which may substantially
delay the processing of your order.SALES TAX Apple Store purchases will include sales tax based on the ship-to location and the sales tax rate in effect at the time of shipping. If you phone in your order, the Apple Store sales agent will provide the final dollar total of your order including tax and any applicable shipping at the time you place your order. If the sales tax rate for the state in which your order is shipping changes before the product is shipped, the new tax rate in effect at the time of shipping will apply. The proof of purchase that Apple mails to you will include any applicable sales tax. TAX-EXEMPT ORDERS If your order is being placed on behalf of a tax-exempt organization or individual, please call Apple Store Sales Support at 1-800-676-2775. Be prepared to provide proof of state tax-exempt status for the state where the product is shipping. The organization or individual name on the order must exactly match the state tax-exempt certificate. Federal tax exemption certificates are not accepted. SHIPPING OPTIONS As a service to our customers, Apple provides ground shipping on every order at no additional charge. Orders shipped by ground service should arrive within 3-7 business days after shipping. If you prefer a faster method of shipment, you may choose to pay for express shipping. Shipping charges are based on the total weight of the order. Express-shipped orders should arrive within 2 business days after shipping. Please review the Product Availability section for more information regarding order processing and product availability times. Note: Title and risk of loss to all products will pass to you on delivery. PRICES The Apple Store endeavors to offer you competitive prices on current Apple products and selected refurbished and clearance products. Your total order price will include the price of the product (on the day of shipment) plus any applicable sales tax and shipping charges. Apple reserves the right to change prices for products displayed at the Apple Store at any time. PRODUCT AVAILABILITY Apple makes every effort to ship your product according to the estimated lead times provided by the Apple Store at checkout. The estimated lead times are in business days (Monday through Friday) excluding Federal Reserve holidays. Lead times quoted on the checkout page are for orders that are partially shipped - meaning items ship as soon as they are available. If you have requested a complete shipment, please add 3-4 additional days for transportation and order consolidation processing. Although every effort is made to ship your order according to the lead time provided, shipping dates may change due to changes in supply. If the lead time changes, Apple will contact you via email and provide a revised shipping estimate. We encourage you to contact Apple Store Sales Support at 1-800-793-9378 for order status information or visit http://www.apple.com/orderstatus or navigate to the Federal SmartPay web site and click the "Your Account" button to view the status of your order. Given the popularity of some products, Apple may restrict the number of such items that you may purchase. Any product limit restrictions will be posted on the Apple Store web site. This information is subject to change. Apple makes every effort to supply you with the products you order, there may be occasions when we confirm orders but learn we are unable to supply the ordered products. These occasions can include when we learn the products no longer are being manufactured or they otherwise become unavailable to us, we cannot source components for the configuration you ordered, or if there was a pricing error at the Apple Store when you ordered. In those circumstances, we will contact you to inform you and, if you are interested, we may suggest alternative products that might meet your needs. If you do not wish to order alternative products, we will cancel your order for products we cannot supply and for any other products that you no longer wish to order as a result, and will refund your purchase price for those products. PRODUCT WARRANTYAll Apple hardware products, including clearance and refurbished products, carry a one-year Limited Warranty against defects in materials and workmanship. You may review a copy of the Limited Warranty on new products, including its limitations and exclusions, before you purchase, by clicking the appropriate link below. Non-Apple-branded/Third-party products are sold "AS IS" by the Apple Store, but may be accompanied by their manufacturers' standard warranties. "AS IS" products are sold by Apple as is, where is, and with all faults, and without express or implied warranties from Apple. If you have questions about any manufacturers' warranties that accompany such products, please contact the manufacturer directly. Note: Products sold through this Web site which do not bear the Apple Brand name are serviced and supported exclusively by their manufacturers in accordance with any terms and conditions packaged with the products (unless the third-party product is preinstalled in an Apple-branded computer). Apple's Limited Warranty does not apply to products that are not Apple-branded, even if packaged or sold with Apple products. Please contact the manufacturer directly for technical support and customer service. One-year limited warranty for new products except iPod and iSightAPPLE STORE SOFTWARE LICENSES Your use of Apple-branded software is on the terms of the license in effect for the software at the time of purchase. You will be asked to agree to the terms of the applicable license at the time that you install the software. You may review examples of some of Apple's licenses, including limitations, by clicking the appropriate link below. Please be aware, however, that your purchase is subject to the particular license that accompanies the software and you must agree to the terms and conditions of that license when you install the software. That license may differ from the licenses you can review here. Be certain to read the applicable license carefully before you install the software. Software license informationOTHER TERMS AND CONDITIONS Apple is not responsible for typographic errors. Apple reserves the right to cancel any order you have placed if there was a typographical error on the Apple Store concerning the pricing or availability of any item you ordered when you placed the order. Apple reserves the right to cancel any order you have placed if there was a typographical error on the Apple Store concerning the pricing or availability of any item you ordered when you placed the order. Apple reserves the right to change the terms and conditions of sale at the Apple Store
at any time. All sales at the Apple Store are governed by California law, without giving effect to
its conflict of law provisions. No Apple employee or agent has the authority to vary any of the Apple Store’s policies
or the terms and conditions governing any sale. |