State and Local Agency Store

Terms and Conditions

 

 

HOURS OF OPERATION

For order status information or other assistance with an order you have already placed with the Apple Store, please contact Apple S&LG Sales Support at 1-800-793-9378 between the hours of 7:30 a.m. and 6 p.m. central time Monday through Friday. Be prepared to provide your PO number or web order number for reference. If you need configuration or presales help, please contact your usual Apple sales representative at 1-800-462-7753, option 4.

 

U.S. SALES ONLY

The Apple Store sells and ships products only within the continental United States, Alaska, and Hawaii. No shipments can be made to APO or FPO addresses, United States

territories, or addresses outside the United States. You may not export any products purchased at the Apple Store.

 

SALES TO END USERS ONLY

The Apple S&LG Agency Store sells and ships products to end user customers only.

 

RETURN & REFUND POLICY

If you are not satisfied with your purchase of a pre-built Apple product, please call 1-800-793-9378 for a Return Material Authorization (RMA) request within 10 business days of your receipt of the product. If the item is returned unopened in the original box, we will exchange it or offer you a refund based on your original method of payment. The product must be returned to the Apple warehouse within 10 business days of the issuance of the RMA. All products must be packed in the original, unmarked packaging including any accessories, manuals, documentation, and registration materials that were shipped with the product. A 10% restocking fee will be assessed on any opened hardware. If you purchased your order using an Apple Instant Loan or an Apple Lease, you may be asked to provide a major credit card (Visa, MasterCard, American Express, or Discover) for Apple to assess the 10% open box restocking fee.

 

Please note that Apple does not permit the return of the following products:

1. Product that is custom-configured to your specifications

2.     Opened memory

3.     Opened software

4.     Electronic Software Downloads

 

NOTE: Apple recommends that you (1) use a carrier that offers shipment tracking for all returns and (2) either insure your package for safe return to Apple or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to (1) use a carrier that offers tracking and (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping. Please note that the United States Postal Service (USPS) offers limited tracking capabilities and that there is a 30-calendar-day waiting period before the USPS will initiate a trace.

 

Dead On Arrival (DOA) Product: System Failure Out of the Box

An Apple-branded hardware product is considered DOA if it shows symptoms of a hardware failure preventing basic operability upon its first use out of the box. If you

believe that your product may be DOA please call Apple Care Technical Support at

1-800-APL-CARE (1-800-275-2273) within 30 calendar days of the invoice date. Apple Care Technical Support will determine if the product is DOA and offer you one of the following options:

 

Replacement: The same product that you ordered will be shipped to you at Apple's expense. An Apple Store sales support representative will contact you within 24 hours of your call with the replacement product delivery time, and the process to return the DOA product.

 

Service: You may have the product repaired; however, once serviced the product is no longer eligible for replacement.

 

Product must be deemed DOA by Apple Care Technical Support within 30 calendar days of the invoice date in order to receive a replacement unit.

 

DOA Terms and Conditions

• This DOA policy only applies to Apple-branded hardware products currently offered on the Apple Store. As new products are offered Apple reserves the right to determine whether or not this policy applies.

• This DOA policy does not apply to third party products which do not bear the Apple brand name. You may call the manufacturer directly with any third party product issues.

• If the product is deemed DOA by Apple Care Technical Support more than 30 calendar days after the invoice date, Apple's standard product warranty will apply.

• If the product is deemed by Apple Care Technical Support NOT to be DOA, Apple's standard product warranty will apply.

• Shipping will be arranged at Apple's expense for all products determined by Apple Care technical support to be DOA.

 

Apple reserves the right to test returned DOA product. If the condition of the product is misrepresented by the customer, Apple may impose a $400 handling fee.

 

DEFECTIVE ITEMS

Apple Branded Products

If you discover what you believe is a product defect for any Apple branded product, please contact Apple Technical Support at 1-800-APL-CARE (1-800-275-2273). Such a defect, if any, is covered under the terms of your product's warranty. Please refer to the warranty information and other supporting documentation that came with your product. (See Product Warranty section below for more information about Apple's product warranties.

 

Non-Apple Branded/Third Party Products

If you discover what you believe is a product defect for any third-party product please contact the manufacturer directly for information regarding the manufacturer's standard

warranty.

 

For Hewlett Packard printers please contact Hewlett Packard at 1-208-323-2551.

For Epson printers please contact Epson at 1-800-463-7766.

 

Note: Products sold through this web site which do not bear the Apple branded name are serviced and supported exclusively by their manufacturers in accordance with terms

and conditions packaged with the products. Apple's Limited Warranty does not apply to products that are not Apple-branded, even if packaged or sold with Apple products.

 

ELECTRONIC SOFTWARE DOWNLOADS

Using a valid Apple Store Account and a credit card, you can select downloadable software products for purchase at the Apple Store. At the time of checkout, we will obtain an authorization from the credit card you have provided the Apple Store. Once credit card authorization has been received, you will receive instructions in the form of a link to begin downloading your software.

 

If the transmission is interrupted in any way during download, you can use your Apple Store account and password to begin the downloading process again. Once you complete your order, you will receive a separate email acknowledgment that provides information about your purchase. If credit card authorization is not received, you will receive instructions for completing your purchase.

 

If you need technical assistance regarding electronic software downloads, please call Apple Technical Software Support at 1-512-674-8700.

 

Please read the product information for Electronic Software Downloads carefully since software download purchases are non-refundable.

 

Electronic Software Download Sales Tax

Applicable sales tax will be charged for downloadable software purchases where required by local law in the jurisdiction where the purchaser resides.

 

QuickTime Pro Keys

You can purchase a QuickTime Pro Key at the Apple Store using a valid Apple Store account and a credit card. At the time of checkout, we will obtain an authorization from the credit card you provide. Once credit card authorization is received, you will receive an email notification that includes installation instructions and a Key code.

 

See the Key installation instructions:

    for Mac OS X http://www.apple.com/quicktime/upgrade/unlock-mac_osx.html

    for Mac OS 9.2 and earlier http://www.apple.com/quicktime/upgrade/unlock-mac.html

    for Windows http://www.apple.com/quicktime/upgrade/unlock-win.html

If credit card authorization is not received, you will receive instructions for completing your purchase.

 

For help with the installation process, please call Apple at 1-800-676-2775 x48700.

 

QuickTime Pro Keys Sales Tax

Applicable sales tax will be charged for QuickTime Pro Key purchases where required by local law in the jurisdiction where the purchaser resides.

 

PROOF OF PURCHASE

Apple will send you a confirmation of your order via email if you have included an email address with your order. If you have not included an email address, you will receive a confirmation of your order by regular mail when your order is shipped.

 

CUSTOM CONFIGURED PRODUCT

We are pleased to offer product which is custom configured to your specifications, and encourage you to review your order carefully. Since the product is built to your

specifications, the order can not be changed, modified or canceled once your order is in production.

 

PAYMENT METHODS

Credit Terms

Subject to credit approval by Apple, payment for all orders placed shall be payable within thirty (30) days from invoice date. Apple does not give discounts for prompt or early payment.

 

Purchase Orders

Purchase orders will be accepted once credit has been approved by Apple and a credit limit has been established. PO numbers can be entered during the process of placing an online order. If you should need to send a hard copy PO to Apple, please send it to the address below.

 

Apple Computer, Inc.

Attn: S&LG Sales

MS: 198-3ENT

12545 Riata Vista Circle

Austin, Texas 78727

 

Phone 1-800-462-7753, option 4. Hours of Operation 7:30AM to 6:00PM Central Time

Fax 1-866-821-7947

 

PLEASE NOTE: If a hard copy Purchase Order is sent to confirm an order placed online, the PO must be marked "Confirming Apple Store Order" and should include the relevant sales order or web order number. The purchasing agency will be responsible for any costs associated with errors caused by confirming purchase orders that are not so marked.

 

Credit Card

You may pay for your order by credit card. At the time your order is placed, Apple obtains a pre-approval from the credit card company for the amount of the order. Credit card billing occurs when your order ships. The Apple Store accepts Visa, MasterCard, American Express and Discover cards.

 

PLEASE NOTE:

• We are unable to accept credit cards issued by banks outside of the United States.

• Debit cards and check cards have daily spending limits that may substantially

delay the processing of your order.

 

Cashier's Check or Money Order

The Apple Store accepts cashier's checks and money orders as valid forms of payment. Personal or business checks are not accepted. If you wish to pay by cashier's check or money order, create your proposal online at your agency's store, then call Apple Sales Support at 1-800-793-9378 and provide the representative with your web order number to complete your order. The cashier's check or money order must be payable to Apple Computer, Inc., and include your web order number and/or a copy of your order. Please mail your payment to:

 

Apple Computer, Inc.

Attn: A/R

MS: 198-3ENT

12545 Riata Vista Circle

Austin, Texas 78727

 

Apple must receive your payment within 10 calendar days or your order will be canceled. Please allow 1 business day for order processing after Apple receives your payment.

 

Wire Transfer

The Apple Store accepts bank wire transfers as a valid form of payment. If you would like to use a wire transfer to pay for your order, please follow these steps:

 

1. Create your proposal online at your company's store and save it. Please note the web order number.

2. Contact Apple Sales Support at 1-800-793-9378 and provide the representative with your web order number to complete your order.

3. Obtain the final dollar total of your order including tax and any applicable shipping charges from the Sales Support representative.

4. Have your bank electronically transfer the total dollar amount of your order referencing your name and web order number to:

Apple Computer, Inc., c/o Bank of America-Dallas

Routing transit (ABA) #: 111000012

Account #: 3751294243

Account Type: Lockbox

 

If your bank representative should have any questions, a Bank of America representative for Apple's account may be reached at 1-800-577-9473.

 

Processing time varies among banking institutions and can be delayed. Please allow 1 business day for the processing of your wire transfer.

 

Apple Lease

Apple Computer offers payment through a variety of lease programs through Apple Commercial Credit. Lease terms range from 12 to 48 months. Municipal leases can also be arranged. Please contact your regular sales representative to arrange an Apple Lease.

 

For more information on the Apple Business Lease Program and Apple Commercial Credit, visit our web site at http://www.apple.com/financing/leases/commercial/ or visit the Apple Financial Services Calculator.

 

SALES TAX

Apple Store purchases will include sales tax based on the ship-to location and the sales tax rate in effect at the time of shipping. If the sales tax rate for the state in which your order is shipping changes before the product is shipped, the new tax rate in effect at the time of shipping will apply. The proof of purchase that Apple mails to you will include any applicable sales tax.

 

TAX-EXEMPT ORDERS

If your order is being placed on behalf of a tax-exempt organization, you can request that your terms account be set up as tax exempt. Be prepared to provide proof of state tax-exempt status for the state where the product is shipping (i.e. copy of your Tax Exempt Certificate or Letter). The organization name on the order must exactly match the state tax-exempt certificate. Federal tax exemption certificates are not accepted.

 

SHIPPING OPTIONS

Apple offers three convenient shipping options.

 

Overnight Delivery: For an additional charge, we offer this expedited shipping option on most of our products.  Products shipped prior to carrier cutoff, via overnight service are normally delivered by 3:00 p.m. local time one business day after shipment. Overnight delivery is not available for orders shipping to Alaska and Hawaii.

 

Two-Day Delivery: For an additional charge, we offer this expedited shipping option on most of our products.  Products shipped prior to carrier cutoff, via two-day service are normally delivered by 4:30 p.m. local time two business days after shipment.

 

Ground Shipping: This option is available on all orders over $50 for no additional charge.  Products shipped via ground service are normally delivered two to five business days after shipment.  Our ground carriers deliver most of their packages Tuesday through Friday.

 

Shipping Details

 

The estimated shipment date on your order is based on product availability, payment processing time, and warehouse processing time and does not include transit time.  Payment processing will not begin until we receive all the information we need and full payment (or a full authorization, in the case of credit card, loan, and lease orders).

 

Orders placed on the weekend or on a holiday will not begin payment processing until the next business day.

 

Same Day Shipping: Orders for In-stock items eligible for same day shipping must be received before your local time of 2pm, pending payment processing. Orders placed on the weekend or on a holiday will not begin payment processing until the next business day. Unanticipated changes in supply can affect product availability. Please confirm the estimated shipping lead time at the "Review Your Order" page for the most current availability information.

 

Business days are Monday through Friday, excluding Federal Reserve holidays.

 

Some of our products are shipped from our overseas warehouse.  All products shipped from overseas are shipped via FedEx three-business-day international service. Overnight shipping is not available on products shipped from overseas.

 

Please review the Product Availability section below for more information regarding order processing and product availability times.

 

Note:  Title and risk of loss to all product will pass to purchaser upon shipment from Apple's shipping location.

 

PRODUCTS LOST OR DAMAGED IN TRANSIT

For products shipped pursuant to Apple's standard practices in all but the last week of every Apple fiscal quarter, Apple will issue credits or replace products returned due to damage in transit or that are lost in transit.  For products shipped pursuant to Apple's standard practices in the last week of every Apple fiscal quarter, Apple will not issue credits or replace products returned due to damage in transit or that are lost in transit.

Instead, Apple will provide third-party insurance for damaged or lost products with purchaser named as the loss payee.

 

When not shipping products pursuant to Apple's standard practices but instead shipping via a carrier selected by purchaser, Apple will not issue credits or provide replacement products for products returned due to damage in transit or that is lost in transit.

 

Claims & Payment Process:  For all product damaged or lost in transit in any week of the quarter, purchaser must notify an Apple Sales Support Operations ("SSO") representative at 1-800-793-9378 within ten (10) business days from receipt of receiving damaged products, a short shipment, or not receiving an expected order.

 

For product shipped during weeks 1 through 12 of Apple's fiscal quarters, Apple will either issue a credit or replace product damaged or lost in transit and place claims and/or tracers on behalf of the purchaser. Apple will issue a credit or ship replacement product to the purchaser upon receipt of the damaged product or confirmation of the lost product.

 

For product shipped during week 13 during Apple's fiscal quarters, Apple will prepare and file a claim with the third party insurance carrier with the purchaser listed as the loss payee.  Once the insurance requirements are satisfied, the purchaser will receive a check from the insurance carrier for the purchase price of the product rather than receiving replacement product or credit from Apple.

 

The purchaser will need to place a new order for replacement product. Apple will extend the purchaser's payment terms for the damaged or lost product until the claim filed with the third party insurance carrier is resolved, and the purchaser's credit limit will be adjusted if necessary to offset the outstanding claim amount. Apple believes the insurance policy claim limits will be adequate to cover any losses incurred by purchaser.

 

However, Apple will not be liable in the event the entire claim is not covered for any reason, including exceeding the claim limits. Title and risk of loss to returned product will pass to the insurance company upon shipment to Apple by purchaser.

 

PRICES

The Apple Store endeavors to offer you competitive S&LG prices on Apple products. Your total order price will include the price of the product (on the day of shipment) plus any applicable sales tax and shipping charges. Apple reserves the right to change prices for products displayed at the Apple Store at any time.

 

Should Apple reduce its price on any shipped product within 10 calendar days of shipment, you may contact Apple Sales Support at 1-800-793-9378 to request a refund or credit of the difference between the price you were charged and the current selling price.  To receive the refund or credit you must contact Apple within 14 business days of shipment.

 

PRODUCT AVAILABILITY

Apple makes every effort to ship your product according to the estimated lead times provided by the Apple Store at checkout. The estimated lead times are in business days (Monday through Friday) excluding Federal Reserve holidays. Lead times quoted on the checkout page are for orders that are partially shipped - meaning items ship as soon as they are available. If you have requested a complete shipment, please add 3-4 additional days for transportation and order consolidation processing.

 

Although every effort is made to ship your order according to the lead time provided, shipping dates may change due to changes in supply. If the lead time changes, Apple will contact you via email and provide a revised shipping estimate.

 

We encourage you to contact Apple Store Sales Support at 1-800-793-9378 for order status information or visit http://www.apple.com/orderstatus or navigate to the Federal SmartPay web site and click the "Your Account" button to view the status of your order.

 

Given the popularity of some products, Apple may restrict the number of such items that you may purchase. Any product limit restrictions will be posted on the Apple Store web site. This information is subject to change.

 

Apple makes every effort to supply you with the products you order, there may be occasions when we confirm orders but learn we are unable to supply the ordered products. These occasions can include when we learn the products no longer are being manufactured or they otherwise become unavailable to us, we cannot source components for the configuration you ordered, or if there was a pricing error at the Apple Store when you ordered. In those circumstances, we will contact you to inform you and, if you are interested, we may suggest alternative products that might meet your needs. If you do not wish to order alternative products, we will cancel your order for products we cannot supply and for any other products that you no longer wish to order as a result, and will refund your purchase price for those products.

 

PRODUCT WARRANTY

All Apple hardware products, including clearance and refurbished products, carry a one-year Limited Warranty against defects in materials and workmanship. You may review a copy of the Limited Warranty on new products, including its limitations and exclusions, before you purchase, by clicking the appropriate link below.

 

Non-Apple-branded/Third-party products are sold "AS IS" by the Apple Store, but may be accompanied by their manufacturers' standard warranties. "AS IS" products are sold by Apple as is, where is, and with all faults, and without express or implied warranties from Apple. If you have questions about any manufacturers' warranties that accompany such products, please contact the manufacturer directly.

 

Note: Products sold through this Web site which do not bear the Apple Brand name are serviced and supported exclusively by their manufacturers in accordance with any terms and conditions packaged with the products (unless the third-party product is preinstalled in an Apple-branded computer). Apple's Limited Warranty does not apply to products that are not Apple-branded, even if packaged or sold with Apple products. Please contact the manufacturer directly for technical support and customer service.

One-year limited warranty for new products except iPod and iSight

One-year limited warranty for iPod and iSight

 

APPLE STORE SOFTWARE LICENSES

Your use of Apple-branded software is on the terms of the license in effect for the software at the time of purchase. You will be asked to agree to the terms of the applicable license at the time that you install the software. You may review examples of some of Apple's licenses, including limitations, by clicking the appropriate link below. Please be aware, however, that your purchase is subject to the particular license that accompanies the software and you must agree to the terms and conditions of that license when you install the software. That license may differ from the licenses you can review here. Be certain to read the applicable license carefully before you install the software.

 

Software license information

 

OTHER TERMS AND CONDITIONS

• Apple is not responsible for typographic errors.

• Apple reserves the right to cancel any order you have placed if there was a typographical error on the Apple Store concerning the pricing or availability of any item you ordered when you placed the order.

•Apple reserves the right to change the terms and conditions of sale at the Apple Store

at any time.

• All sales at the Apple Store are governed by California law, without giving effect to

its conflict of law provisions.

• No Apple employee or agent has the authority to vary any of the Apple Store's policies

or the terms and conditions governing any sale.

• If the purchasing entity (customer) has any current Purchase Agreement with Apple, then the terms and conditions of such agreement shall apply to the sale of products on that customer's custom online Apple Store.  If no such current agreement with Apple exists, the terms and conditions contained herein shall apply to all proposals and purchases placed on the Custom Apple Store, and the customer shall be deemed to have accepted these terms and conditions of sale.