Song Code FAQ
If this information does not answer your question, please email us using the form below.
How do I enter my free song code.
Make sure you have the latest version of iTunes installed. Then, click the link below. We'll launch iTunes and take you to the right page to enter your free song code. Don't forget to choose your song before your code expires.
I entered my code. What do I do next?
Just choose the song you would like to buy and click the Buy button next to its name. iTunes will use your stored credit to pay for your songs before using your credit card on file. You can store your free song credits in iTunes until you use the codes or the codes expire, whichever comes first.
How can I tell how many credits I have left?
Your song credit summary appears next to your account name in the upper-right hand corner of the iTunes Store window when you are signed in. To sign in to your account, click the link below. We'll launch iTunes and take you to the correct screen to sign in to your account.
Is my credit summary up-to-date?
Your credit summary will update every time you sign in to your account. Click the link below to launch iTunes and sign in to your account now.
How do I know when my credits expire?
The expiration date for your free song codes typically appears in the terms and conditions for the promotion and the confirmation screen when you enter your code. Don't forget that you need to download your song before the expiration date, not just enter your code.
I get an "invalid" error when I enter my free song code.
Please read your code carefully. The following letters and numbers can look very similar:
- The letter B and the number 8
- The letter G and the number 6
- The letter V and the letter U
- The letter Q and the letter O
- The letter Q and the number 0
- The letter Z and the number 2
- The letter S and the number 5
- The letter P and the letter F
I get an error that says my code was already used.
This error will appear if you already entered the code into your iTunes account. If you never entered the code into iTunes, please ask the promotion's sponsor for a new code.
When do my codes expire?
If your promotion isn't listed here, contact the sponsor of the promotion for the expiration date.
- Pepsi: May 23, 2005
- Slurpee: August 31, 2005
- Gap: October 15, 2005
My free credits disappeared.
All free song credits have an expiration date, which can be found in the promotion terms and conditions and in the confirmation screen displayed when the free song code was entered. The credits field next to your account name is updated every time you sign in to view your Account Information. If you haven't signed in to your Account Information in some time, the credit field may show expired credits.