Prerequisites
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Purchase of appropriate upgrade kits for all systems on which upgrades are to be performed
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Availability
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May be provided at multiple locations with additional charges
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May not be available in certain geographic locations
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Performed Monday through Friday, 8:00 a.m. to 5:00 p.m. local time
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Hardware Upgrade Installation offers an easy, affordable way for schools to add RAM, AirPort Cards, and other Apple add-ins to your Apple computers. The upgrade is performed by an expert Apple technical representative to ensure that your upgrades are done promptly and correctly, giving your users immediate productivity with their upgraded systems.
Because these services are purchased directly from Apple, you eliminate the hassle of opening multiple purchase orders and get a one-stop solution for hardware upgrades and upgrade installations from the people who know your Apple systems best.
Scope of Services
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Provide a Statement of Work for your review and approval
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Verify that the system is operational prior to the upgrade
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Verify the initial configuration
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Remove components replaced by the upgrade
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Install all hardware included in the upgrade kit
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Verify the final configuration
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Reinstall or upgrade the operating system software, when included with the upgrade
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Install software upgrades included in the upgrade kit
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Reinstall any software that was included with the original configuration of the system from Apple
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Return appropriate hardware components to the customer or to Apple
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Verify that the system is operational after the upgrade
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Notify you that the upgrade is completed and that the system is ready to use
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Move packing material and product boxes to an onsite location
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Provide a Service Completion Report for your signature
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NOTE: Apple is not responsible for Apple-disclosed incompatibilities that may occur due to the upgrade
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This service does not include:
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Assessment of upgrade and existing software compatibility
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Moving upgrade kits to the upgrade location, such as from a loading dock
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Repairs found to be necessary during initial testing
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Setup or installation of hardware or software not purchased from Apple
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Backing up any customer data or applications
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Loading or converting customer data or electronic files
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Troubleshooting or repairing networks
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Network administration, such as setting up file sharing or passwords on file servers
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Redesigning an existing network or planning and/or designing a new network
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Connecting computers and/or peripherals to a LAN that does not have a nearby outlet
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Removing packing materials and product boxes from the site (hauling)
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Ordering Information
Educational institutions can purchase Setup & Installation services from the Apple Store for Education or by calling 800-800-APPL (800-800-2775).
Hardware Upgrade Installation
Order no. D1463LL/A
Other Setup & Installation Services:
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