|
Preinstallation onsite assessment
|
|
Check all system profiles prior to upgrade |
|
|
Identify all Apple and third-party software applications |
|
|
Identify system and network software and configuration
prior to upgrade |
|
|
Document Mac OS X compatibility with existing system
and network profiles |
|
|
Complete a Statement of Work and have it approved |
|
|
Schedule an onsite appointment for the upgrade service |
Mac OS X Installation service
|
|
|
Verify that each system is operational prior to upgrade
|
|
|
Verify the initial system and network configuration |
|
|
Install Mac OS X |
|
|
Verify the final system and network configuration
|
|
|
Verify that the system is operational
after upgrade |
|
|
Notify you that the upgrade is complete and the system
is ready for use |
|
|
Provide a Service Completion Report for your signature
|
This service does not include
|
|
Mac OS X software |
|
Installation at multiple physical locations for fewer
than 10 systems per location |
|
Installation of memory cards |
|
Software or driver upgrades |
|
Repairs found to be necessary during initial testing |
|
Setup or installation of hardware or software not
purchased from Apple |
|
Backup of customer data or applications |
|
Loading or converting customer data or electronic
files |
|
Network troubleshooting or repairs |
|
Network administration, such as setting up file sharing
or passwords on file servers |
|
Redesigning an existing network or planning and designing
a new network |
|
Connecting computers and peripherals to a LAN that
does not have a nearby outlet |
|
Removing packing materials and product boxes from
the site (hauling) |
