Apple Professional Services:Technical Support
Key Advantages
Efficient, cost-effective support
Unlimited support incidents
Response times as short as two business hours*
Scheduled annual onsite visit
Direct access to an assigned support team
Monthly customer activity reports

Full coverage of WebObjects releases
Coverage for currently supported versions of WebObjects development and deployment tools

Apple Developer Connection Membership
One Premier membership that includes:
—  Full WebObjects license (development and deployment)
—  Developer hardware discounts
—  Mac OS X Server 5-client license
—  Full conference pass to the Apple Worldwide Developer Conference
—  Access to Software Seeding (prereleases)
—  Monthly Developer CD mailings
—  Apple Developer Connection News email updates
—  Apple Developer Connection website access

Availability
Availability may vary depending on location.

Ordering Information
WebObjects Gold Support
Order no. D1525LL/A
Each additional authorized customer contact
Requires WebObjects Gold Support
Limit of two additional authorized contacts per customer
Order no. D1232LL/A

For information about Apple Professional Services Technical Support or WebObjects Gold or Silver Support, please contact your Apple sales representative.

WebObjects Gold Support
(Requires Adobe Acrobat Reader.)
WebObjects Gold Support provides the highest level of support for your organization by creating a direct relationship between the Apple technical engineer and your technical staff. This close collaboration allows our engineers to become more familiar with the design of your applications or deployment architecture, resolve technical issues more effectively, and quickly escalate your technical issues to Apple Engineering for faster resolution.

WebObjects Gold Support includes unlimited support incidents, priority call handling and monthly log reports. In addition, each WebObjects Gold Support contract includes an Apple Developer Connection Premier membership, which offers many additional advantages for your technical staff.

As an Apple WebObjects Gold Support customer, you will receive the following:
 
Personalized support
 
A designated Apple technical support engineer
Highest priority handling of technical issues
Unlimited support incidents submitted by telephone or email
Annual on-site visit by our support staff for a technical support review
Four designated contacts from your organization
A designated management contact from your organization
 
Timely and proactive information
 
Monthly customer activity reports
Proactive notification of product-related issues
 
Software Updates
 
Access to unpublished product patches
Access to custom patches, when feasible
 
Comprehensive product coverage
 
WebObjects deployment assistance
WebObjects development tools
WebObjects frameworks usage
Application debugging advice and assistance
Application design assistance
 
Quick, dependable response time
WebObjects Gold Support provides timely response to issues submitted by email or phone during operational hours, Monday through Friday, 6:00 a.m. to 6:00 p.m. pacific time.

Response time targets are as follows:
 
Priority 1: Production server down
Response time: Two business hours*
Priority 2: Performance problem with production system
Response time: Four business hours*
Priority 3: All other questions and bug reports
Response time: next business day*

* Response time targets are based on normal hours of operation. Apple Professional Services does not commit to specific response times for issue resolution.

For More Information
For more information about Apple Developer Connection Select membership, visit developer.apple.com/membership.

For information about support options in Europe, call +44-20-8218-1001 or send email to services@euro.apple.com.

For information on support options in Japan, call +81-3-5334-2220 or email wo_info@apple.co.jp.

For information on support options in Asia Pacific, call +61-2-9641-8188 or email services@asia.apple.com.