Key Advantages
Efficient, cost-effective support
 |
Unlimited support incidents |
|
Response times as short as four business hours* |
|
Access to a team of technical support engineers
|
|
Quarterly customer activity reports
|
Full coverage of WebObjects releases
|
Coverage for currently supported versions of WebObjects development and deployment tools |
Apple Developer Connection Membership
|
One Select membership that includes:
| — |
Discounted WebObjects license for development and deployment |
| — |
Discounted Mac OS X Server 5-client license |
| — |
Discounted conference pass to the Apple Worldwide Developer Conference |
| — |
Access to Software Seeding (prereleases) |
| — |
Monthly Developer CD mailings |
| — |
Apple Developer Connection News email updates |
| — |
Apple Developer Connection website access |
|
Availability
Availability may vary depending on location.
Ordering Information
WebObjects Silver Support
Order no. D1526LL/A
Each additional authorized customer contact
|
Requires WebObjects Silver Support |
|
Limit of two additional authorized contacts per customer |
Order no. D1232LL/A
For information about Apple Professional Services Technical Support or WebObjects Gold or Silver Support, please contact your Apple sales representative.
|
 |
WebObjects Silver Support is a cost-effective and flexible technical support solution offered on an annual basis for medium-size to large organizations that develop and deploy WebObjects applications.
This program offers unlimited incidents, quarterly activity reports, access to technical information and software prereleases, and other resources to help support the successful operation or devel-opment of your Internet or intranet applications.
Our technical support staff responds to your technical issues quickly and efficiently, using an expert knowledge base built up over many years of practical experience or consulting with the product engineers who develop WebObjects.
As a WebObjects Silver Support customer, you will receive the following services:
Access to the support you need
|
|
|
|
Priority handling of technical issues
|
|
|
|
Unlimited support incidents submitted by telephone or email
|
|
|
|
Two designated contacts from your organization
|
|
|
|
Quarterly customer activity reports
|
Support in key areas
|
|
|
|
WebObjects deployment assistance
|
|
|
|
WebObjects development tools
|
|
|
|
Use of all frameworks in WebObjects
|
|
|
|
Application debugging advice and assistance
|
Quick, dependable response time
WebObjects Silver Support provides timely response to issues submitted by email or phone during operational hours, Monday through Friday, 6:00 a.m. to 6:00 p.m. pacific time. Response time targets are as follows:
|
|
|
|
Priority 1: Production server down
Response time: Four business hours*
|
|
|
|
Priority 2: Performance problem with production system
Response time: One business day*
|
|
|
|
Priority 3: All other questions and bug reports
Response time: Two business days*
|
* Response time targets are based on normal hours of operation. Apple Professional Services does not commit to specific response times for issue resolution.
For More Information
For more information about Apple Developer
Connection Select membership, visit
developer.apple.com/membership.
For information about support options in Europe,
call +44-20-8218-1001 or send email to
services@euro.apple.com.
For information on support options in Japan,
call +81-3-5334-2220 or email
wo_info@apple.co.jp.
For information on support options in Asia Pacific,
call +61-2-9641-8151 or email
apsteam@group.apple.com.
|
|
