• 1.0 out of 5 stars

    Does not work with a USB hub

    • Written by from Newton

    Buyer beware. The worst aspect of this drive is that it will not work at all (is not recognized by the computer) if plugged into a powered USB2 or USB3 hub with high power ports (we also have a Thunderbolt hub with USB ports and it does not work in those either).

    It only works if plugged directly into the computer USB ports (we have a 2014 Mac mini), but then this permanently takes up one of these precious I/O channels. If Apple is going to eliminate optical drives from all of its computers, then we think it needs to have a viable external alternative. This is not that alternative.

    Ideally, the Apple USB superdrive would support USB 3.0 and/or Thunderbolt and could be mounted on a USB3 or Thunderbolt hub. It should also read & write Bluray disks.

    14 of 16 people found this useful

  • 1.0 out of 5 stars

    Piece of junk

    • Written by from San Jose

    I have been a devoted Apple user since 1984. Much to my great disappointment I must report this CD/DVD drive is a piece of junk. It successfully reads 1 out of 2 music CDs at best. I am now using the built-in drive of my 3 year old MacBook Pro instead, which reads all my music CDs 100%, including all the ones this drive fails to read. Returning this piece of junk to the Apple store.

    18 of 20 people found this useful

  • 1.0 out of 5 stars

    has to a better way

    • Written by from Gustavus

    Broke after not much use. I do not recommend.

    10 of 11 people found this useful

  • 1.0 out of 5 stars

    USB Superdrive

    • Written by from Sydney

    Thought I'd spend more money ($120) & get an official apple external disk drive for my laptop & desktop Mac computers, as they annoyingly no longer come with disk drives. For some reason the disk I put in can not be read now by any computer, meaning that this drive is now pointless & I have to go all the way in to apple to fix this which should never have happened in the first place. Choosing to spend the extra money I just expected a product that actually worked, extremely disappointed.

    1 of 1 people found this useful

  • 1.0 out of 5 stars

    Dead upon first use.

    • Written by from Honolulu

    Opened up new drive, and it doesn't work. Won't recognize any media once it is inserted, then it gets stuck in the drive and won't come out.
    Apple should be embarrassed to sell such a bad product like this.

    26 of 34 people found this useful

  • 1.0 out of 5 stars

    Apple USB Superdrive is a piece of junk

    • Written by from Goring

    Apple should stop making this - unreliable and seriously overpriced for what it is. Unrepresentative and damaging to the Apple brand. I regret buying it.

    10 of 12 people found this useful

  • 1.0 out of 5 stars

    Elegant but very limited usability, particularly for the new MacBook

    • Written by from West Boylston

    Be aware that this drive only works with certain Mac models and ONLY if plugged either directly into the Mac or into an Apple connector. It does not work through a USB hub, even a powered hub. This issue is a particular problem for the new MacBook with its single USB-C port. The SuperDrive works fine when connected to the Apple USB-C to USB adaptor. But then you cannot connect any other USB device!! I rip a lot of CDs to my iTunes library, which for space reasons is on an external USB hard drive, so I have to juggle iTunes libraries to do a simple operation.

    I guess the problem may be solved when Apple eventually releases the USB-C multi-port adaptor . . . let's see: plug the SuperDrive into the USB port on the multi-port adaptor; plug the USB-C to USB adaptor to the USB-C port on the multi-port adaptor, then plug the USB hard drive into the USB-C to USB adaptor (or maybe through a USB hub, if you want to also connect a mouse!)

    Yeah, Apple, that's an elegant solution!! But the drive does look beautiful . . .

    40 of 46 people found this useful

  • 1.0 out of 5 stars

    Disappointing and unreliable.

    • Written by from Leeds

    Sad to write this review as I love Most Apple products. I bought a USB Superdrive with my iMac less than 2 years ago. The drive is only used infrequently for storing or retrieving photographs. The first one became unusable in less than a year. It wouldn't eject the disc and I lost all the data stored on it. Neither would it register on the iMac so I couldn't force eject the disc either. It was replaced and unbelievably in less than a year the replacement has done exactly the same thing and is unusable. We have quite a number of Apple Products in our house and this one seems to be the white elephant!

    13 of 13 people found this useful

  • 1.0 out of 5 stars

    Apple's worst and lowest quality device.

    • Written by from Kalamazoo

    Just from a pure hardware perspective, this thing is a utter failure. It's pretty and all, but totally unreliable. Spits out pristine CD's and DVD's for no reason, does not always connect or show in finder. Loud, clunky POS. I love Apple but now know why they are dumping physical discs. Bought this to replace my failed drive in my MacBook Pro. I own a ton of Apple hardware. NOTHING has failed except this failure of a product, and my optical drive in my MacBook.

    Much as I hate the great Korean copier, Samsung, buy their external optical drive instead. Half the price. It's ugly, clunky, and uses two USB ports, but it works.

    47 of 53 people found this useful

  • 1.0 out of 5 stars

    Sad

    • Written by from West Point

    I got a MacBook Air and this little SuperDrive before I moved overseas. After 2 months, the stupid thing would not eject. I tried all the suggestions online, but nothing worked. At first, it would still play the DVD that was stuck in there, but now it won't even do that. Seriously Apple??? I'm sure it would be no problem if I took it to an Apple store, but the closest one is a few countries away.

    49 of 59 people found this useful

  • 1.0 out of 5 stars

    SO slow

    • Written by from barstow

    this would be a zero star if i could.

    i have 14 years worth of DVD photo files for archives. i still archive to DVD AND little external hard drives. so when i bought the new macbook pro i also bought a USB super drive to burn DVDs, read old DVDs and enter photo data into a catalogue program. i used toast 10 to burn. i have toast 11 but that just sort of sits there. 10 at least works.

    but it is slow. not just a little slow, but so slow that went cataloguing photos it can either take an hour - should take a few minutes or hang up altogether. i used to have an older version of my cataloguing software that worked much faster so i had this work-around.

    now with the new laptop and maverick that no longer works.

    using good DVDs, highs-peed, best burn speed on the super drive is 4. yes, 4.

    is there a better 3rd party drive out there, because this is virtually unusable?

    46 of 53 people found this useful

  • 1.0 out of 5 stars

    Worst product ever

    • Written by from SAINT LOUIS PARK

    I have used this product twice. It clicks and clicks and then gives error messages. Ridiculous.

    41 of 48 people found this useful

  • 1.0 out of 5 stars

    It hates my iMac 5k, or my iMac hates it!

    • Written by from Littleton

    I successfully (albiet occasionally) used this burner with my 2014 MBP, and TREID to use it with my 2015 iMac 5k, but it wouldn't work with the iMac. Multiple bad burns, endless error messages, etc. Apple replaced my SuperDrive, but the new one has the same issue(s).

    Not recommended.

    45 of 51 people found this useful

  • 1.0 out of 5 stars

    super drive fail

    • Written by from Clayton

    By far the worst product i have owned by Apple. The first disk inserted was stuck and none of the online "tricks" have worked. I am extremely disappointed with this product. Now for the hour (each way) trip to return it. I guess I should have done more research instead of trusting apple to release a good product.

    34 of 37 people found this useful

  • 1.0 out of 5 stars

    Ridiculously bad for an Apple product

    • Written by from Pullenvale

    It's pretty embarrassing for you Apple when the cheap and dodgy DVD drive that my teen daughter bought (and has had for 2 years) outperforms this "superdrive" in every way! The superdrive seems to decide whether to work or not on a whim, and if you can get it to work, randomly decides to not eject the disc which requires hours of frustration to just get the thing back out! Now it won't mechanically accept the discs and so I'm left with the choice of forcing it in and then dealing with the inevitable refusal to eject. Really really disappointed in this very poor product.

    4 of 4 people found this useful

  • 1.0 out of 5 stars

    Stopped working after several uses

    • Written by from Berlin

    I used this less than ten times in the first year ... now it only makes clicking noises mostly ... it does copy a CD to my computer, but it takes several hours!!! Terrible product. They should recall all of them, from the reviews that I see here.

    44 of 46 people found this useful

  • 1.0 out of 5 stars

    Apple USB SuperDrive is Super Horrible

    • Written by from Phoenix

    I bought this super drive last August and used it to burn about 10 cd's. Put it away in my drawer and haven't used it since. Just pulled it out to burn cd's and it doesn't work. I plug it in to the back of the iMac and it just makes a clicking noise and won't even load a cd. This is the worst thing I have ever purchased.

    42 of 46 people found this useful

  • 1.0 out of 5 stars

    NEW USB SuperDrive DOES NOT WORK

    • Written by from Mississauga

    I purchased my first APPLE COMPUTER since the MAC PLUS. PLUS a NEW USB SUPER??DRIVE.
    DRIVE WORKED WELL for ripping 15 cd's to iTunes.
    Then the PROBLEMS STARTED.
    Now if I put in a disk it spins, clunks and clunks then spits the disk back out.
    NOW I UNDERSTAND why APPLE PUSHES the EXTENDED WARRANTY.
    I have spent more than 6 hours on line with Apple Technical support. (They have been very professional, patient, and polite)
    BUT obviously they don't read these reviews. (This is a bad product and Apple should be embarrassed to put their name on it.)
    NOW I know why THEY REMOVED IT from the MAC MINI.
    I'm taking it back to the Apple store tomorrow.
    SHOULD HAVE STUCK WITH a WINDOWS PRODUCT; At least in my experience they work past the warranty period.

    39 of 51 people found this useful

  • 1.0 out of 5 stars

    Trouble ripping audiobooks

    • Written by from MITCHELLVILLE

    Just bought a 5k mac after retiring my old Imac-2007. I am an avid audiobook listener so I need to rip them into itunes so that I can listen on my device. The drive seems to rip about half of the cd then ejects for no reason. This is a brand-new audiobook that has never been touched and has no scratches. I took it back to my old mac with the built in dvd drive and it burned the disks that were ejected by this drive without any problems. This drive is going back tomorrow.

    54 of 58 people found this useful

  • 1.0 out of 5 stars

    Do Apple sometimes make you feel like a complete idiot?

    • Written by from London

    I have been using a Mac since 1992. I have upgraded appropriately over all those 22 years and consider myself an Apple nerd. My PC associates, friends, family, business contacts all consider me to be really stuck back in the 20th century.

    Despite this I have just purchased yet another iMac. OS X Yosemite. Beautiful. Started to set up a printer (also brand new) only to discover there was no optical drive on my new machine. Apple support told me that Apple consider these to be obsolete. Pardon me Mr Apple. You didn't tell me. Long story short. I had to buy an external device - the superdrive whatsit. Arrived today. Plugged it in. Nothing appeared on my desktop. Murky looking blue icon in the dashboard. Inserted printer set-up disc. It whirred reassuringly then spat it out. Again and again. And again. No messages, alerts. Nada` I must be an idiot.

    25 of 44 people found this useful