Payment & Security
Read about the variety of payment options offered on the Apple Online Store, and how the tax on your order is calculated.
Choose a topic:
- Payment methods
- Can I change my payment method?
- Are my credit/debit card details secure?
- When will my credit card be charged?
- Why was my credit card payment not processed?
- My credit card was declined, can I re-authorise it?
- Can I change my billing address?
- Can I place an order using a non-Singapore credit card?
The Apple Online Store accepts a variety of payment methods. Click on a payment method below to find out more.
Some payment types are ineligible for orders shipping to multiple addresses. If you are using an ineligible payment type for an order shipping to multiple addresses, you will need to change the payment method, or ship your order to a single address.
Credit Cards or Debit Cards
Troubleshooting credit card & debit card payment errors
- For new or recently reissued card, the card needs to be activated first.
- Check that the card details entered are correct, the card type (AMEX, Masters,Visa), card number and the expiration date.
- Remove any dashes or spaces for the card number.
- If you do not have sufficient credit limit, please check with your card issuer.
- If you have exceeded your daily spending limit for your debit card, please check with your card issuer.
- If everything seems to be correct, contact your card issuer. Your card issuer may need to verify with you before they authorise your purchase.
To prevent any unnecessary delays in processing your order, please ensure that the billing address on your order and credit card account matches. If you have recently moved or are unsure of your billing address, please contact your credit card-issuer to confirm.
The credit card security code is a unique three or four digit number printed on the front (American Express) or back (Visa/MasterCard) of your card.
Daily spending limits for Debit Cards
Most debit and credit cards have daily spending limits that may substantially delay the order processing, even if there is enough money in an account. When using a debit card, funds are immediately reserved in your bank account upon order placement. Please consult your card-issuer for more information about your daily spending limits if you are having trouble in placing your order.
When Apple charges your account
When you place an order, Apple will contact your credit or debit card's issuing bank to confirm it is a valid account. Apple requests an authorisation, which holds the funds for the full or partial purchase amount.
As Apple prepares your items, authorised funds will be unavailable and your card will only be charged after your order has shipped. If your order contains multiple items and they ship at different times, you may see multiple charges on your credit card statement.
If you cancel your order before it has been billed, Apple will contact the bank within 2 business days to request the authorisation reversal. Any authorisations placed on your credit or debit card account can take up to 30 days to reverse, depending on the credit card issuer. Contact your financial institution for their specific timeframes.
Credit cards accepted
- American Express
To pay for your purchase using a Cheque:
- Place your order with an Apple Representative by phone on 1800-MY-APPLE (1800 692 7753).
- Obtain the final dollar total of your order, including GST from the Apple Representative.
- Confirm that your cheque is for the full amount of the order. It is not possible to combine a cheque/money order with another form of payment for one order.
- Make the cheque payable to Apple South Asia Pte Ltd, and include your web order number or a copy of your order.
- Mail your payment to:
Apple South Asia Pte Ltd
Att: Invoicing Team
7 Ang Mo Kio, Street 64
- Apple must receive your payment within 10 calendar days after your order is placed or your order will be cancelled. Please allow four (4) business days after Apple receives your payment for your cheque to clear before we start processing your order.
- Apple is unable to accept a cheque associated with a billing address outside of Singapore.
To pay for your purchase using a Bank Transfer:
- Place your order with an Apple Representative by phone on 1800-MY-APPLE (1800 692 7753).
- Obtain the final dollar total of your order including tax from the Apple Representative.
- Have your bank electronically transfer the total dollar amount of your order using the routing information below.
- Reference your web order number with your payment.
- After receiving your payment, allow one (1) business day for Apple to process your bank transfer payment.
- Write down your Apple Web Order number (the number starting with W) on the deposit slip.
- Scan a copy of your deposit slip and email the attachment to the following email address: Receipts@apple.com or fax to: 6480 8960.
- Beneficiary: Apple South Asia Pte Ltd
- Bank: Citibank N.A. Singapore
- Account Number:
70496600822 (Electronic funds transfer and GIRO payments)
0-704-966-008 (Over-the-counter cash and cheque payments)
- Bank and Branch Code: 7214/001
If you are making over-the-counter cheque deposit, please indicate the account number at the back of the cheque.
Note:: Please allow up to one (1) business day for Apple to receive your payment and start processing your order.
Credit Card installment
If you currently hold an account with Citibank you may choose to pay by credit card installment. Spend S$500 or more at full retail price to qualify for the credit card instalment plan. EPP customers and Refurbished products are not eligible.
To pay for your purchase with Credit Card installment Plan, place your order with an Apple Representative by phone at 1800-MY-APPLE (1800 692 7753) during business hours, 9 am to 7 pm.
Can I change my payment method?
The payment method for an order cannot be amended once the order has been submitted to Apple. To chose an alternative payment method, you will need to cancel your existing order and place a new order with your preferred payment method. Please note that when cancelling credit card orders, it can take up to five (5) business days for the payment authorisation to be removed by your credit card company.
Are my credit/debit card detail secure?
The security of Apple Store servers is closely monitored to prevent any unauthorised disclosure or use of credit card numbers and to protect the confidentiality of your personal information. The Apple Store uses the SSL (Secure Socket Layer) industry standard, the highest level of security available today for web-secured applications. SSL relies on a pair of public and private key technologies provided by Verisign, Inc. and based on a 40-bit encryption algorithm developed by RSA Data Security, Inc.
When will my credit card be charged?
When you place your order, Apple requests authorisation to charge the order amount from your credit card company. If you ordered more than one item, there may be multiple authorisations. Once we receive approval, Apple reserves the amount on your card until the items are available to ship. Your card will be charged when your order ships. If you ordered more than one item, there may be more multiple charges as items ship separately as they become available.
Why was my credit card payment not processed?
Your credit card company may have declined authorisation to debit your card due to one of the below mentioned reasons. If such a situation arises, we will inform you of this via email:
- There may be a credit limit on your account
- The incorrect card type, number or expiry date was accidentally selected when placing the order
- There were dashes or spaces in the account number that could not be recognised
- Your bank requires verification from you before authorising the purchase
- Your card may be recently issued and has not yet been activated
My credit card was declined, can I re-authorise it?
If your order was not authorised online, please confirm you have correctly entered your credit card details and place your order again. If you still have difficulties please contact your credit card company to make them aware of your order.
If you have already received an order number but were informed by Apple that your card was declined, to prevent further delay of your order, please:
1. Contact your card provider to advise them that you have placed an order with Apple so that the payment can be processed.
2. Visit Order Status to verify your payment or to make changes to your payment information. Please note that it may take up to 24 hours for the status to update. If you placed your order without an Apple ID and wish to make changes to your payment information, please contact the Apple Store Customer Service team for assistance.
Can I change my billing address?
Your billing address is the registered address that your credit card company holds. Please ensure that your billing address is correct at the time of placing your order. Once your order has been accepted by Apple your billing address cannot be changed as it would have already been authorised by your credit card company.