AppleCare Protection Plan for Apple TV

AppleCare Protection Plan for Apple TV


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Product Information

  • Service and support from the people who know your Apple TV best

    Every Apple TV comes with a one-year limited warranty and 90 days of complimentary telephone technical support.(1) With the AppleCare Protection Plan, you can extend your coverage to two years from Apple TV purchase date. You get direct, one-stop access to Apple’s award-winning telephone technical support for questions about using your products. And you get global repair coverage for your Apple products through convenient service options. (1)

    One stop for technical support

    Because Apple designs Apple TV and iTunes to work together, it is a truly integrated system. And only the AppleCare Protection Plan provides one-stop service and support from Apple experts, so most issues can be resolved in a single call.(2)

    • Direct access to Apple experts
    • Global repair coverage (1)
    • Mail-in repair: Mail in your Apple TV using a prepaid shipping box provided by Apple
    • Carry-in repair: Take your Apple TV to an Apple Retail Store or other Apple Authorized Service Provider
    • Use with a Mac or PC

    Apple hardware coverage

    The AppleCare Protection Plan provides global repair or replacement coverage, both parts and labor, from Apple-authorized technicians around the world. Apple hardware coverage includes:

    • Your Apple TV
    • AirPort(2)
    • Included Siri Remote or Apple Remote and power cord

    Software support included

    Whether you're sitting in the comfort of your home or office or on the go, you can get direct access to Apple experts for questions on a wide range of topics, including:

    • Setting up Apple TV and connecting to your Wi-Fi network and iCloud
    • Renting and purchasing movies from the iTunes Store
    • Using AirPlay to play content from iPhone, iPad, iPod touch, or Mac on your HDTV
    • Connecting to additional services such as Netflix, Hulu, and more

    Important Note

    The AppleCare Protection Plan can be purchased only while your Apple TV is still covered under the standard one-year limited warranty. See AppleCare Protection Plan Terms and Conditions for complete product details.

    For more information, read frequently asked questions.

  • What’s in the Box?

    • Getting started guide
    • Terms and conditions
    • (1) Availability of each option depends on country in which service is requested and location of Apple Authorized Service Provider. Apple may also request that the customer replace components with readily installable parts.
    • (2) AirPort must be purchased up to two years before your Apple TV purchase or during the term of your AppleCare Protection Plan coverage.
    • AppleCare Protection Plan benefits are in addition to any legal rights provided by consumer protection laws in your jurisdiction. The company obligated under the AppleCare Protection Plan in the United States is AppleCare Service Company, Inc., an Arizona corporation and wholly owned subsidiary of Apple Inc., doing business in Texas as Apple CSC Inc. Purchase of the plan is not required to purchase the covered equipment. For complete details, see terms at