The Promise ServicePlus plan features the rapid dispatch and installation of critical replacement components. VTrak storage administrators can rest easy knowing they're backed by full 24-hour onsite component replacement seven days a week. Average response time can be as fast as four hours in most major metropolitan areas after failure verification.
This onsite service plan covers all of the field-replaceable hardware components delivered with VTrak E-Class subsystems and J-Class expansion chassis sold through Apple sales channels.
Covers VTrak unit while under 3-year warranty Available for purchase within 90-days of VTrak purchase Covers all FRUs DIV CLASS="indented", Drive modules, RAID controllers and I/O modules, Power supply modules, Blower module, Battery backup modules, Onsite tech will install part and retrieve failed component
Simple instructions allow subscribers to register their service either online or over the phone. Thereafter, subscribers can track the status of their coverage and warranty through the Promise website.
For more details, visit the Promise website at http://www.promise.com/serviceplus.