• 1.0 out of 5 stars

    Dont buy this case!

    • Written by from Northport

    This case is the worst thing you can waste your money on. You cannot sync your phone with your computer because the battery of the cover has a different connector and it just won't sync. The button to mute the phone is extremely hard to switch also and you cannot take this cover off your cellphone at all. Just take a $100.00 dollar bill and throw it in the garbage can, at least that will save you some time and some headaches.

    3 of 4 people found this useful

  • 1.0 out of 5 stars

    Doesn't come off

    • Written by from Wellesley

    Don't buy this case if you ever want to take it off. It's nearly impossible to take it off which is extremely ridiculous. I'm a guy that likes to change cases often (It's been a couple months) and I can't even take it off! Do not waste your money on this case unless you want it on your phone forever!

    9 of 12 people found this useful

  • 1.0 out of 5 stars

    It worked...at first

    • Written by from New Braunfels

    I had a MJPA for my iPhone 4S and was using it for a few months and it quit working. Since it was still within the 1 year warranty and I contacted Mophie, who sent me a new case. I just received my FOURTH replacement case and none of them work with my 4S. I tested the last one on my mom's iPhone 4 and it worked, but it's advertised to work with the 4 AND 4S. Not very happy with this product.

    21 of 23 people found this useful

  • 1.0 out of 5 stars


    • Written by from Pomona

    TERRIBLE DESIGN, way too tight, EXTREMELY DIFFICULT TO TAKE OFF THE PHONE once is on (nearly impossible in fact). And I need to take if off occasionally to dock it with peripherals or If I'm away from home and only have a standard iPhone charger to connect it to. Im going back to the apple store tomorrow to demand a refund or an exchange. This is UNACCEPTABLE for a cover that costs $79!!! DO NOT BUY THIS MODEL, save your money for something else.

    ...and just to be specific, this is regarding the most recent version of the mophie air, not the older version, my freinds have that older version and it doesn't seem to have this problem.

    20 of 26 people found this useful

  • 1.0 out of 5 stars

    NOT happy with this product

    • Written by from Lahaina

    I have charged this product on my computer a few times and the extra charge never last...I will never by this product again

    10 of 18 people found this useful

  • 1.0 out of 5 stars


    • Written by from Utopia

    Only thing that I liked about this case - was I got extra battery life. Dislikes - its heavy, the paint chips off and looks horrible, uses a different charge and you have to take the external battery off to use the ipone charger and then end up leaving the external battery at home. And again the paint chipped off within the first week. Not worth the money!!

    22 of 28 people found this useful

  • 1.0 out of 5 stars

    scratched my iPhone 4S

    • Written by from Bath

    The case has badly damaged my phone, theres really deep scratches in the metal on the side & in the glass back of the actual phone caused by taking it in & out of the case all going in straight lines, i got this case to protect my phone from scratches & I qoue the mophie site...

    "The durable and stylish case offers the full protection of a hard-shell case and will protect your iPhone from bumps and scratches, so your phone will look and function like new"

    This is untrue, my iphone 4S has been ruined by the Mophie juice pack air

    9 of 10 people found this useful

  • 1.0 out of 5 stars

    really poor usb connector......

    • Written by from Columbus

    for the positive reviews, give it a while, this is our 4th mophie juice pack, we purchased 2 for our old i phone 3gs, they lasted about a year, the wire that connects to the phone looses connection and wouldn't charge. so when we upgraded iPhones from the 3g to the i phone 4, I purchased (2) new ones, chi-ching, they have not even lasted one year, Its a hassle to deal with mophie for warranty service,at first they always work great, we are not rough on any of our equipment, these juice packs just have a bad design, so all the reviewers that can't understand the poor reviews, give it time, you will see.

    10 of 11 people found this useful

  • 1.0 out of 5 stars

    very bad

    • Written by from Elizabethport

    i dont recommend it at all, i use it for 1 month and it was perfect but then with small accedent the power inlet damage and not working at all, now i cannot use it

    6 of 10 people found this useful

  • 1.0 out of 5 stars

    Waste of Money

    • Written by from Orlando

    USB port or connection is shabby to say the least. Stop working, within days of my purchase. I do not recommend this product.

    8 of 20 people found this useful

  • 1.0 out of 5 stars

    USB not useful

    • Written by from Donna

    Was so excited when i bought this, but was a waste of money in 3 weeks, the USB to where you charge the juicepak went in. Lost the reciept and couldn't get my money back.

    11 of 27 people found this useful

  • 1.0 out of 5 stars

    Poor Design for USB Connection

    • Written by from Plano

    This is the 2nd unit I have purchased in 3 months. The USB connector wears out too quickly and then the unit will not accept a charge. Plus it is a stupid location to insert a charger cord. My recommendation is look elsewhere for a different manufacturer.

    9 of 12 people found this useful

  • 1.0 out of 5 stars

    Faulty design for 4S

    • Written by from Stockton

    Faulty design. It fits too tight and virtually impossible to come off. And I mean very very tight. I am not sure if i got a defective product but ive read a few other people here have the same problem. Save your money for something else.

    8 of 17 people found this useful

  • 1.0 out of 5 stars

    A FLOP!

    • Written by from Vaughan

    VERY UNHAPPY:( Every time I have turned on the Juice pack when my battery was low...it does not boost my phone to 100% battery like I thought it would. It usually boosts 5-10% more battery than I already have....and chanrging my phone and Juice pack seperatly is a complete pain. I hate this product. Not to mention it is bulky and I can't get the thing off!!

    15 of 37 people found this useful

  • 1.0 out of 5 stars

    Terrible Case

    • Written by from Yarm

    I used it for a week and it broke. The port where the USB wouldn't connect to the cable or charge the case. An expensive mistake, a faulty mistake, a waste of money

    15 of 28 people found this useful

  • 1.0 out of 5 stars

    Disconnects During IPhone Backup--Every Time!

    • Written by from Taylorsville

    Bought first case on 12/17 and it wouldn't allow the iPhone 4 (not 4S) to sync without giving the error about not being able to backup the phone due to the phone disconnecting from iTunes. I tried different ports, a powered USB hub, and different juice pack switch positions. I also tried to "backup" the phone vice syncing it, but the results were the same. We're using the latest updates on our i7 iMac (as of 2011-12-22) and the iPhone too. The phone sync's nicely when hooked directly to the iMac (either to a direct port or through the USB hub).

    Returned the case to the Apple Store for an exchange on 12/19. The second case displays the exact same error message! I've read some other anecdotal accounts of similar issues.

    I sent an email through the Mophie support website, but their reply was a canned response to further the warranty return--not a stellar grasp of the issue. Thankfully, we bought this at the Apple Store and their return policy is great.

    This is for my wife's iPhone 4 and she loves the look and feel of the case, but it's going back today...and she'll pick out another case from a different manufacturer.

    19 of 26 people found this useful

  • 1.0 out of 5 stars

    bad case design

    • Written by from Glenwood

    I bought this and it worked great but when I went to take the case off my iphone it would not come off. I had to take it back to the store and had them take it off, I was afraid I was going to break the case or my phone. It took them 10 min then he put it back on to try it again and he had a hard time getting it off. To bad for the design because I love the idea of extra battery power. I returned it.

    17 of 28 people found this useful

  • 1.0 out of 5 stars


    • Written by from GLENDALE

    good for extending battery life but cannot remove from the phone without dameging the product and possible your phone i got the 4s just a week ago and i dont wanna try extreme measures but i cannot remove it i dont want to damage the phone it is hard to remove hard hard hard hard hard hard would have been perfect product if you could remove easily i want a refund

    13 of 27 people found this useful

  • 1.0 out of 5 stars

    Horrible design

    • Written by from Klein

    I bought this case and was very excited. I put my phone in and now I CANNOT get it out. Terrible design. It will not budge, have had multiple people try and the case will not come off. UGH!!!Going to have to bring into the Apple store and hope they can get it out. Cannot sinc with computer using standard apple cord because the case covers the bottom of the phone. HELP!!

    22 of 32 people found this useful

  • 1.0 out of 5 stars

    Impossible To Remove Case Once On

    • Written by from Caldwell

    I can't believe that only one review is mentioning this. The case is utterly impossible to remove once on. I've had mophie case before for my 3S. So when I just got the the 4G I immediately got the compatible mophie because I frequently cover events that have me tweeting photos and videos for hours. Well when I am not at an event I don't want the extra weight on my phone. Imagine my surprise when it took me over 20 minutes to get the case off my phone. I had to use a knife to use as a wedge to get it out. Thankfully I didn't damage my phone in the process. The value of extended battery life is not worth this!

    11 of 16 people found this useful