• 1.0 out of 5 stars

    Philips Hue System Unreliable

    Potentially a great system let down but rubbish apps and software. Completely unreliable, hugely overpriced and very annoying when it stops working properly.

    2 of 2 people found this useful

  • 1.0 out of 5 stars

    Great hardware but the software team needs to be fired.

    I absolutely love the hardware and I'm up to 15 of these bulbs HOWEVER, the software is truly horrid. Some specifics:

    - It's unbelievable that this is still 1.x software after years in the market, indicates Philips isn't serious about development.
    - Can't group bulbs into sets so if you have a single multi-bulb fixture (such as a chandelier) that you want to behave as a single lamp, you have to create a scene which is tedious and inefficient.
    - Can't always set scenes or recipes which include only Lux bulbs without a color bulb in the group
    - STILL NO DUSK TIMER OR AMBIENT LIGHT FUNCTION!!!! This is despite the discovery that there is a disabled ambient light sensor built into the hub (according to the developer forums on Philips own website)
    - New light recipes can't be created, only allows modification of the four stock recipes.
    - No automatic DST adjustments for timers
    - Glitchy HomeKit integration with Siri

    This is stuff that is - or should be - basic functionality and isn't even asking for anything revolutionary such as using the integration with Nest products occupancy sensors to sense user locations and allow lights to follow home occupants. Now THAT would really be something but until the software team gets a real wakeup call on UX then this will continue to be a one star product.

    4 of 4 people found this useful

  • 1.0 out of 5 stars

    great bulb poor software

    bought the starter pack 2 years ago, software essentially useless, should have returned at the time
    couldnt set timers or alarms, website and account dysfunctional

    finally, tried again, now timers and alarm functionality included but unreliable
    also bulbs don't work over wifi extended network using more tan one airport (latest models and software)

    typically phillips product; great hardware, sloppy execution

    1 of 3 people found this useful

  • 1.0 out of 5 stars

    Don't waste your money

    These bulbs and the whole Hue system are a complete nightmare == a major Beta test that is not ready for primetime. The Hue app that you need to deal with these is a joke designed by a 10-year-old. The lights take forever to get right, and then they respond poorly to the reason I bought them -- to turn on in the AM and wake me up. In three weeks of tinkering I don't think they've worked as advertised once.

    8 of 22 people found this useful

  • 1.0 out of 5 stars

    If there were zero stars, I would have selected that

    Very very very (did I say very) disappointing. I NEVER write product reviews. But this product "takes the cake" requiring me to invest more time than I already have in order to spare my fellow consumers the same frustration that I experienced.

    No support. All puffery. Hardware buzzes. I guess they thought the buzzing sound would go better with the lights than my Sonos System. A complete waste of my time. Additional bulbs would not be added to the "bridge". Apparently, I need a masters in Information Technology to get the devices to work properly. Do not waste your time or money.

    I would encourage you to read more reviews. The only way I can possibly imagine they are keeping their ratings up is by paying others to create false positive reviews about their product.

    11 of 26 people found this useful

  • 1.0 out of 5 stars

    Can no longer connect after app update

    Two updates ago I lost all of my scenes. With the newest update my scenes all came back but I can no longer connect to my bridge or even turn my lights on! For such expensive bulbs you'd think they'd have better support!

    10 of 15 people found this useful

  • 1.0 out of 5 stars

    Not ready for public use

    The app and the website are useless. The ability to control these lights is very difficult. Half the time the website or the app doesn't work.

    15 of 25 people found this useful

  • 1.0 out of 5 stars

    Great lamps, unusable software

    The lamps themselves are fantastic, save for the fact that some of them have a bit of an electric "whine" while they are turned off. However, the big issue is the software, which is just abysmal. Setting an alarm for e.g. "turn on 17:00 and turn off 23:00" sometimes works, sometimes not. If you actually turn the lamps on before 17:00, the software then turns them OFF at 17:00 instead of just letting them stay on. Another example of the quality of the software is that daylight savings time is not incorporated at all. You just have to erase all alarms twice a year and then create new ones. I could go on, but I won't. Stay clear until they release completely rewritten software for the lamps, as they are currently just super expensive LED bulbs that sometimes (quite randomly) do cool things.

    16 of 19 people found this useful

  • 1.0 out of 5 stars

    Great Lights - Horrendous App - Even Worse Support

    Lights do exactly as advertised. Multiple colors, brightness, etc. App only works at home, useless. Cannot program more than one day at time. When on vacation, lights go per program one day (presuming App works, which frequently does not). After first day, need to go online to turn on and off.

    Now, online program is even worse than App. Can only turn all lights on or off, cannot select different lights to turn off or on at different time. All or nothing (even then lights don't work consistently).

    So, when you travel, you have to keep track of time zone difference, remember that difference every day, and (every day) turn all of your lights on or off.

    Best part, Phiilips really does not care. Absolutely no support, respond by cut and pasting FQA's to specific question. Answers have nothing to do with the questions. Useless would be a positive review of their support.

    Bottom line, cable companies have better systems (maybe not cool lights) but they can do what Philips could not care less to even try to do. BTW, can buy color lights for a lot less and get a lot more support from cable and security companies than Philips.

    We purchased 8 lights, they are all coming off line. Hate to see Mac sell and endorse such a bad product. If I could give negative stars, I would.

    41 of 64 people found this useful

  • 1.0 out of 5 stars

    Suspicious Reviews

    Lights good - App terrible!!! The reviews on this site are very suspicious. I found the app so bad I returned kit to the Apple Store. Looks like a lot of Philips marketing people are spamming this review blog.

    70 of 108 people found this useful

  • 1.0 out of 5 stars


    Bought two starters to get enough bulbs. Found out that the bulbs will only ever work with bridge they are shipped with. Single bulbs, once paired with a bridge, are really hard to unpair. This means if your bridge ever dies, your original bulbs won't ever work again, and it will be a huge pain to use and single bulbs. This is what Philips people say when they are being their MOST optimistic. No easy reset.

    I plan on returning both my starter packs.

    For something to cost this much and be so limited is unacceptable.

    94 of 133 people found this useful

  • 1.0 out of 5 stars

    Professional Reviews

    The reviews of these light bulbs are deeply suspicious. They read like product pimping to me. Who reviews a single bulb rather than the set that comes with the controller? Philips marketing people, I would say. I actually own the product. The bulbs themselves are indeed nice, but not worth $60 as a standalone product. It's the combination with the controller that matters. Read those reviews. As many people note there, the app is deeply flawed. It does indeed allow you to remotely change the bulb colors. That's cute, but hardly game changing. The really useful functionality - like being able to program an on/off schedule - is either non-existent or very poorly implemented. If you want a disco, fine; if you are looking for some home security, this product is not it.

    72 of 120 people found this useful