• 1.0 out of 5 stars

    Frustrating & Unreliable

    • Written by from WAUKESHA

    I purchased two WeMo Insight switches from Apple.com in July 2014. Last month, fed up after 11 months of frustration, I removed both switches permanently.

    As another reviewer noted, these switches have one job: to turn lights on/off. Accomplished primarily through the Belkin/WeMo app, which promises flexibility and customization, the app has consistently failed to deliver such. Despite several app and switch-firmware updates, my user experience and satisfaction have steadily decreased because bugs, issues and other inconsistencies are never addressed.

    Instead, each app update might or might not recognize my switches from one moment to the next. And even when a switch appears in the app, the activation time ranges from 2-10 seconds, so I often resorted to using the switch on the Insight itself - inconvenient when behind a desk or sofa.

    The app promises to offer usage analytics, such as energy consumption, last on, duration, etc., but has never provided any such data and usually even fails to recognize that a light was on. (To be fair, I use compact fluorescent and LED bulbs, but the app should recognize low-energy bulbs given their growing preference.)

    Next, the on/off rules I created in-app to control lights when I'm away from home neither work reliably nor enable me to verify their on/off status in-app when on the road. Instead, I returned home recently after a week's vacation and discovered that my WeMo-programmed switches had inexplicably illuminated my household from roughly 3:30-7:30 p.m. every day, instead of 8:10-11:15 p.m. like I programmed.

    The final straw occurred when even the manual switch atop one of my Insights failed to respond.

    I'm certain there are better home-automation products out there. If you're hoping Belkin's WeMo Insight switches will do the job, please keep looking.

    4 of 4 people found this useful

  • 1.0 out of 5 stars

    WeMo, you had one job and you failed!

    • Written by from Sammamish

    It's main job is to turn stuff on and off. It can't do that reliably. I'll be sitting in my office, and the lights will turn on at midnight for no reason. Come home from work and the lights are still on during the day. At night, around 10pm, no lights.

    Belkin says they're aware of the issue, but no fix. If you have one job, you should do it well.

    Another bite in the rear, it doesn't misunderstands daylight savings time. You'll be an hour off in most timezones.

    5 of 6 people found this useful

  • 1.0 out of 5 stars

    Not AirPlay compatible

    • Written by from Boynton Beach

    The switch itself works as advertised but if you have AirPlay devises you might want to find something else. These devices cause AirPlay to cut out and Belkin has not been able to correct it. Below was the response I got from them.

    Thank you for contacting Belkin Technical Support.

    We understand that launching the WeMo App disconnects the Air-Play. We apologize for any inconvenience this may have caused you.

    10 of 13 people found this useful

  • 1.0 out of 5 stars

    Disappointing and Buggy!

    • Written by from Brooklyn

    Got this as a birthday gift and was really excited to try it out. Unfortunately this product should really still be in the beta testing phase. It feels like Belkin released it to the public just to get ahead of any potential competition. Setting up the device is a bit of a headache and 50% of the time it still doesn't recognize the device when my iPhone and router are only 10 feet away; and if it does recognize it, it will say it's on when it's off and vice versa. Very buggy!

    Also, this thing acts almost as if it were possessed. I completed a software and firmware update, hard reset the device, cleared all rules and talked to Belkin's help desk and it STILL turns on/off randomly every morning around 9am and during the day and middle of the night. The last time it did that, it was a rapid on/off for over 5 minutes. I uploaded a video onto YouTube of it. Because his device is automatically turning on/off it is costing more electricity to operate which is fundamentally the opposite of one of the reasons to purchase it in the first place – to monitor and be efficient with energy consumption.

    Overall, it's very disappointing because Belkin was a reputable company and this technology has so much potential. I don't recommend this product, and will actually be returning this one.

    14 of 16 people found this useful