• 1.0 out of 5 stars

    Faulty Bluetooth

    • Written by from Melbourne

    I've had the speaker for just a bit over a year, and the Bluetooth just stopped working completely. I live in Australia, and bought the speaker from the US. Cost me $500 and now it's stuffed. It looks and sounds great, but don't waste your hard earned money on something that is not going to last. It's obvious that there are major problems with this speaker from all the reviews I've read. Anyway DO NOT BUY THIS SPEAKER!!!! I'm so @%#king p@#%ed off about it still. Marshall, your a bunch of theives.

    2 of 2 people found this useful

  • 1.0 out of 5 stars

    What Happened?? 3 Months and Then No Sound

    • Written by from New York

    I had this speaker for less than three months. For a stand-alone blue tooth speaker, I was in love with its sound and its vintage look. But the blue tooth connection was spotty and regularly had to restart the speaker to finally sync. Recently it just died. My computer says it is synced but no sound comes out. None. I was going to pursue getting it replaced by Marshall as I've now missed the return window, but based on the thread below it doesn't seem like that's going to get me anywhere either. Apple, please encourage Marshall to fix this issue - especially for the price being charged.

    3 of 3 people found this useful

  • 1.0 out of 5 stars

    Please do not buy

    • Written by from Calgary

    Although I absolutely loved this speaker for a full year, and used it weekly. We had no issues with it except for some odd pairing issues on the Bluetooth, but we chalked that up to it somehow liking to pair with a dominant device so if that device was nearby and it's Bluetooth capability was turned on, you had a hard time pairing anything else to the speaker. Like many others it has now stopped working entirely. It won't output sound from either the Bluetooth functionality nor via a direct cable input. It is really disappointing to invest so much money into something that doesn't even last in the short-term. Currently i'm in contact with Zound Industries to determine what can be done to fix it. Based on the reviews I'm guessing this is a frequent problem. Apple should consider no longer carrying this product given the numerous issues people are having with it. I would not recommend purchasing this speaker.

    3 of 3 people found this useful

  • 1.0 out of 5 stars

    So sad my Stanmore died!!!

    • Written by from Cos Cob

    Apple should not carry this speaker. I had mine for a year and it just died. Bluetooth or plugged in just doesn't work. Apple says I have to contact Marshall directly and from the looks of this thread I am not going to have much luck. For $500 I am done buying Marshall products. So sad :(

    5 of 5 people found this useful

  • 1.0 out of 5 stars


    • Written by from Centennial

    Worked for literally a couple of days. While it sounded good it didn't get as loud as you'd expect.


    As reported in a dozen reviews. Won't pair. Mac just says "can't pair with the device".

    And you now have a really pretty box that makes no sound.

    Don't waste your money. Mine was a gift and it feels so odd to throw it away. But it is useless.

    3 of 3 people found this useful

  • 1.0 out of 5 stars

    Amazing sound and looks BUT...

    • Written by from Nepean

    As the title, it does sound amazing and it does look great. The finish is extremely good and again, looks incredible. The problem is as experienced by many owners, the speaker dies after only a couple months. No sound from any input. DEAD. I can understand electronics breaking but then you have to deal with their customer support. TERRIBLE. In this day and age they do not even have a proper twitter account. They are simply not responsive.
    To top it off, if you are in Canada you are in for a treat. They have NO REPAIR FACILITY ANYWHERE in Canada so you have to ship it to Syracuse. Another hassle to the list. Get a Bose. Does not look as good but it just works and they do have decent after sales support.

    9 of 9 people found this useful

  • 1.0 out of 5 stars

    Bluetooth wont work in 2 months

    • Written by from Mumbai

    Great looking and great sound, but the bluetooth just suddenly stopped working, for no apparent reason, in just 2 months. Absolutely ridiculous. For a $500 speaker this is terrible. I wouldn't ever buy one again.

    11 of 13 people found this useful

  • 1.0 out of 5 stars

    Don't buy!!!!

    • Written by from San francisco

    I never write reviews but I am so upset with spending $400 on a speaker that will last you about a year (or even less it seems for some), and having it go out on me for no reason. DON'T WASTE YOUR MONEY ON SHINY THINGS UNLESS THEY ARE BACKED WITH GOOD REVIEWS. Apple should stop carrying this brand unless they get their act together. LAME!

    12 of 17 people found this useful

  • 1.0 out of 5 stars

    Spend your money elsewhere

    • Written by from san francisco

    The speaker popped then started clicking 5 months out of warranty. The speaker probably can be fixed but the poor customer service from Marshall wishes my money was spent elsewhere.
    The UE Boom performs better.

    15 of 18 people found this useful

  • 1.0 out of 5 stars

    3rd time will not be a charm

    • Written by from WASHINGTON

    First Stanmore worked for about 6 months and we loved it. Then it died. Luckily under warranty. The second one we picked up worked for about 2 hrs. That's it for us. We're done with this poor quality

    14 of 14 people found this useful

  • 1.0 out of 5 stars

    Sounded nice for the few months it worked

    • Written by from St Peters

    The Bluetooth was never very good. It would only connect to an iPhone or iPad about ten percent of the time, and then if the device got more than about ten feet away, the connection cut in and out.

    Eventually I gave up on Bluetooth and just used it with an audio cable.

    Finally it just died. No lights, no sound.

    It was under warranty, and I appreciated that the local Apple store was willing to allow me to return it.

    We got a Bose SoundLink II to replace it. So far the Bose works great - pairs quickly, sounds good, and I can carry my iPhone or iPad all over the house and the connection holds.

    12 of 13 people found this useful

  • 1.0 out of 5 stars

    Looks and Sounds Great...but it stops there

    • Written by from St Pauls

    I had this for less than 4 months and really only use it when I have guests around. The sound is nice and looks great. Unfortunately the bluetooth is spotty at best. You can have the blue tooth sound source right next to it and it'll still cut out after a 15-20 minutes. I thought i could still live it with and connect a sound source via the input...good thought until this past weekend when that too would cut out the sound. It would eventually come back on but only to cut out again. Makes no sense. For $400 you'd think the quality would be better. It's really sad .

    8 of 8 people found this useful

  • 1.0 out of 5 stars

    Looks good but bluetooth is terrible.

    • Written by from new york

    I love the look of the speaker and the sound quality but the bluetooth connectivity is terrible. I've tried it with a few different macbooks and iphones and it failed with all of them. The bluetooth loses connectivity or it becomes choppy for no reason.
    If you are looking for a wireless connection from your idevices to the speaker do not buy this marshall. I wish I could return it but i've gone past the 2 weeks return window.

    In short if you want to use the bluetooth to connect to this speaker don't buy it.

    8 of 8 people found this useful

  • 1.0 out of 5 stars

    Worked for 7 months only

    • Written by from Pacifica

    Power doesn't turn on and has a ticking sound when the switch is turned on. The sound quality was OK when it worked, but there was a delay in sound when using bluethooth which doesn't make it adequate for watching movies. I bought it only because of the design. I took the decicsion to not have it repaired and get a better speaker instead.

    8 of 8 people found this useful

  • 1.0 out of 5 stars

    Dead product, used less than 10 hours.

    • Written by from Corryton

    I bought my Marshall Stanmore at the Apple Store in Knoxville, Tennessee in November, 2013. It has been lightly used (less than 10 hours total) and kept in its box. After making room on my desk for the speaker to have a long term home, I plugged it in night before last to find that it won't work. It will not turn on, period, not even an LED. I emailed Marshall customer service along with a copy of my Apple Store receipt. Here is their reply:

    "Thanks for contacting us. I am really sorry that you are experiencing issues with your Marshall Speaker. I am afraid that I cannot offer you warranty support for this speaker: the warranty expired in November 2014. The Authorized Service Centre in the US is United Radio and you can contact them directly to make repair arrangements for your speaker. You can get in touch with them through their website, www.unitedradio.com. Please note, all repair and shipping costs will be your responsibility. Thanks, please write again with any further questions or comments. Best regards, Sherri - Customer Support"

    The only previous issue I had with the speaker was last summer when I plugged it in to listen for a while. The Bluetooth quit working for no apparent reason, and the speaker would not respond to any user input. Turning it off and on did nothing. I then turned it off and unplugged it for a few hours, after which it seemed to work normally.

    I bought this product for three reasons: (1) it sounded good, (2) it looked good, and (3) it was not made in the Peoples Republic of China. I wish now I hadn't wasted my money - it is essentially junk at this point. This product is less reliable than British cars. I strongly urge readers to avoid Marshall products like the plague. It won't work, and they won't fix it.

    12 of 13 people found this useful

  • 1.0 out of 5 stars

    Don't purchase this item!

    • Written by from Boston

    If you're thinking about purchasing this item, please don't! I suggest you but Bose instead. The Bluetooth function of this speaker is really bad, I connect my iPod and as long as I don't move the iPod the sound seems to be okay. However if I start moving my iPod, the connection gets broken and you get delayed sound and it's super super annoying. (that's probably why they are showing this item in apple stores with iPods that are put in mounts and can't be moved around). When it's connected to my mac, the speaker is just giving out a terribly delayed noise, it's not even music anymore, just a creaking annoying sound.

    -if you're planning on just using the audio cable and not the Bluetooth, then you'd get a flawless sound.

    27 of 40 people found this useful