• 1.0 out of 5 stars

    Do not buy, support is Automated replies

    • Written by from Wellington

    The software on the iPhones is flakey, after installing the lock, the fob worked immediately. Contacted support, the automated reply gave the answer - hint, this problem is common.

    Reloaded iPhone software as requested. Immediately started to operate as planned, however the iPhone insisted the lock software needed updating. Allowed the update which was listed as successful but the lock has not operated electronically since, fob or iPhone

    So far lodged two support requests, yet to have a reply

    33 of 40 people found this useful

  • 1.0 out of 5 stars

    Not Very Reliable. A Don't Buy

    • Written by from Nanticoke

    I've had this lock on my door for several months now. Syncing the iPhone with the lock was a pain. It took several tries before it worked. Most of time I have to have the iPhone in my hand, not in my pocket, for the lock to work. So, why not just use a key. I was planning to install this lock on another door, but that is out of the question.

    23 of 31 people found this useful

  • 1.0 out of 5 stars


    • Written by from miami

    Connection between the phone and the lock is very unreliable even when the app is running.

    20 of 25 people found this useful

  • 1.0 out of 5 stars

    Terrible Lock

    • Written by from Calgary

    We purchased two locks, one for our front door and the other for our back door. These locks had constant problems, one of them being that it would randomly lock without us touching the deadbolt when we would close the door. Needless to say my pregnant wife and I ended up locked outside on more then one occasion without our iPhone on us to open the lock back up again. We had other issues with repeatability of it unlocking when we did have our iPhone with us. I must have calibrated each lock 50-60 times with mixed results. Since we had two separate locks with similar inconsistencies on both I am of the opinion that Kevo's deadbolt technology is simply terrible....

    38 of 61 people found this useful

  • 1.0 out of 5 stars


    • Written by from Holly

    Used this lock for a while now. it does not work reliably. Locks randomly when you do not have your phone on you. Does not lock very often when the phone is there. On one phone it is necessary to turn it on and have the app active, not just running in the background. Defeats the purpose. Would not buy it again.

    12 of 15 people found this useful

  • 1.0 out of 5 stars

    Poor quality

    • Written by from Pasadena

    Bought two for my new house. One received defected, the other one only last a week. Poor quality, very disappointed.

    16 of 25 people found this useful

  • 1.0 out of 5 stars

    Don't Buy/Should Have Waited Until Bugs Worked Out

    • Written by from Cerritos

    I've had Kevo for almost a year. About ready to throw it in the trash. Lock works without having the Kevo app open or running in the background. You don't even need to touch the lock in order to lock/unlock it; your hand or any part of your body can be as far as 10 inches away and it activates. These are all major security concerns. The fact that I have a secondary gate w/lock is the only reason I haven't removed. Another problem is some family members use the auto lock/unlock feature and some still use the manual key. The problem seems to be that it gets out of sync and the locking mechanism sticks and won't operate at all.

    8 of 10 people found this useful

  • 1.0 out of 5 stars

    phone broke and now I'm locked out of my house

    • Written by from tomball

    My iphone 5s broke and I desperately needed a phone, so I switched to my old iphone 4. Well, now it says Kevo isn't supported on 4 and I have NO WAY to get into my house other than to break in. This is ridiculous. And also, it locks and unlocks when it wants to. For example if I'm in the living room of my house about 15 feet away from the door, anyone can walk up, touch it and since i'm close it'll unlock my door. So unsafe.

    1 of 2 people found this useful