• 1.0 out of 5 stars

    Do not buy

    • Written by from San Diego

    I purchased this product for my Genie garage door opener. The setup was simple but getting this app/product to work was intermittent. The app only allows one user to register for the product. So if you share your garage with others they have to use your log-in credentials to operate the garage door with this app. The help desk wasn't helpful at all in addressing why the app worked intermittently despite having a strong wifi signal. I'm hoping a new and better product becomes available soon.

  • 1.0 out of 5 stars

    Good device but no HomeKit support

    • Written by from McKinney

    Company would not answer the question of Homekit support. I purchased it because I want homekit support, instead of coming out clear and answer the question... they won't. Most likely, I would have to buy a different hub for it to support homekit if it ever supports it. At the moment, i'm going to return it until they make a homekit support promise.. otherwise I know i'll be screwed by having to buy additional hub to make it work. Not ready yet!

    3 of 4 people found this useful

  • 1.0 out of 5 stars

    Great...When it Works

    • Written by from San Francisco

    MyQ worked fine for a week when I laid it on the side before mounting it to the ceiling. Once I committed to a spot and drilled the holes things went downhill. In various instances:

    *The app wouldn't open the door.
    *The app wouldn't close the door.
    *If I closed the door with the wall button the app would get confused and say the door was still open, and the rules to remind me that the door was still open would continue to nag me.
    *The app opened the door, but once I tried to close it the unit would beep (alerting you that the door is about to close)...and the door remained open.
    *Error messages stating MyQ lost its connection.

    Power cycling the unit resolves in each case, and I even relocated the unit away from the garage motor to minimize interference. This works for a week or two, then issues pop up again. Restoring to factory settings and starting over also helps for a couple weeks, then falls off the wagon.

    1 of 1 people found this useful

  • 1.0 out of 5 stars

    Good in theory, really, really bad in practice

    • Written by from UPPER ARLINGTON

    Here's the net from 10-12 hours and 3 calls to Chamberlin:

    1) Don't place the gateway near the garage motor head. Place it on the wall to your house closest to your wi-fi router. This will increase signal strength to your router, and decrease the RF interference caused by placing it too close to the motor head. If you have the RF interference, you won't be able to program it properly and the RF interference will interfere with operation of the garage door.

    2) Get used to resetting the gateway to factory settings, re-pairing with your iphone on an on-going basis. The network handshake of the gateway is very finicky and you will get it set up properly and then it will lose its network connection and you have to reconfigure.

    This is a problem because if the gateway loses its network connection and you don't know it you can get a false reading on the door (it could be open when the app says it is closed) or you may not be able to close the door remotely until you have reconfigured the gateway.

    Product is a "nice idea" but it needs a lot of improvement before it is reliable enough to have confidence in what it is suppose to do.

    6 of 6 people found this useful

  • 1.0 out of 5 stars

    Great toy! Unreliable product !

    • Written by from Bronx

    I was looking for a product like this for a long time.
    I some time forget to close my garage door when I leave home for work.

    I bought this product from online Apple store, bought an additional airport express to improve the wifi signal then I installed it yesterday.
    Although installation instruction was not that great. It required me to create an account with the vendor .
    I was very excited, it worked like a charm.
    I was able to check the status and open and close my garage door from my office.

    Unfortunately, this evening after I returned home, the app stalled and failed to log onto my account, after multiple time rebooting my iPhone and the app, it gave an error message.
    When I search the error number in the online vendor site - it means unable to connect to the device, wait a few minute and then try later.

    I checked the wireless signal in my garage it was excellent.. I had to park my car outside,
    After multiple attempt over 15 minutes, I entered home through my front door (luckily I had my front door key with me today).

    Open the door using the manual switch inside the garage.
    One hour later, the app started to work again

    I learn my lesson, yes it is a cool device. NOT PRACTICAL..
    You need more dependable product for locking and unlocking your main entrance.
    Sorry, I am going to return it tomorrow

    16 of 27 people found this useful

  • 1.0 out of 5 stars

    Use with caution!

    • Written by from Ashburn

    Following installation on 3-21 everything seemed to be working great. Loved being able to check my iPhone and see that door was closed. However, during the last few days - once at night when I was home and today (4-17) when I was away - neighbors called to let me know that my garage door was open. Checked my iPhone today and it showed it had been open for 22 minutes, while I left over 2 hours before that. I closed it from the App and called Chamberlain when I got home. To my surprise, I was advised by their technical support that due to this running over the Internet, there is a 3-5 minute period of time after pressing the "learn" button to set up the controller during which time any other devices used in range of my opener will actually sync with my garage door opener and be able to access it in the future. Granted, the likelihood of this happening may be minimal, but it CAN happen and did. Thus, someone else was opening my garage door, unbeknown to them. I advised I was going to unplug the controller to stop this, but was advised by Chamberlain that in order to remove the other devices, I had to wipe out all codes on the garage door opener and reprogram only those that I wanted to have access. Glad they told me that, but quite a pain to redo everything, except this, of course. Everything should now be okay, and Controller is going back to the Apple Store where I purchased it. Loved idea but do not believe it is safe.

    71 of 110 people found this useful