• 1.0 out of 5 stars

    Will not stay connected

    Piece of junk. Don't waste your money.

    1 of 9 people found this useful

  • 1.0 out of 5 stars

    Slow Download Speed | Obsolete Technology | Horrible Support

    I purchased this 2 months ago and it has been a nightmare:

    • Download speed is consistently below 15 MBPS (I get 190 MBPS if I plug-in directly to my cable modem.)
    • Apple has not updated the underlying technology for years -- and it shows. (My fault! We used to be able to trust Apple...)
    • When I (finally) got hold of their technical team, they essentially told me to p**s-off.

    Sad truth is that Apple has totally lost it's edge and is trading on it's reputation while selling incredibly inferior products -- their AirPort Extreme is a great example.

    Learn from my (expensive -- they don't take returns) mistake and look at Eero, Asus, Onhub instead; they are much much better products...

    8 of 10 people found this useful

  • 1.0 out of 5 stars

    Unhappy with the longevity

    I've had two of this model. The first one lasted a year before the WAN port died. The replacement lasted two years before the same port died. Both times the Apple Geniuses tried to blame a lightning strike, but I'm not convinced. I have an older AE model that's been in constant use for six years, and an old Netgear router that's been constantly in use for ten years. Both these routers have survived everything nature has thrown at them. When the Genius offered me only a 25% discount on a new AE I decided to cut my losses and buy a different brand. That really hurts when you're a lifelong Apple user and fan.

    8 of 9 people found this useful

  • 1.0 out of 5 stars

    Poor range and frequently drops out.

    Far worse signal than the standard iiNet/Belkin unit sitting next to it. Worse it may look pretty, but it has a fan in the base (i.e. moving parts to wear out). The epitome of form over function. Even the older model Airport Extreme performed better.

    It supports 5GHz 802.11 AC, but my iPhone 6s will never use it because the signal is so much worse than the 2.4GHz 802.11n signal. This is especially bad given that the 5GHz range is clear of competing signals while every router around us competing in the 2.4GHz range.

    Don't waste your money on this one.

    4 of 12 people found this useful

  • 1.0 out of 5 stars

    Apple's Router's are awful after of 15yrs of using them.

    I will never buy another Apple router.. They are awful.. I only did because I have everything Apple.. Don't do it..The router barely goes 40ft with no obstructions.. I've used other routers and they are light years better than Apple's.. My internet service is screaming but Apple's router just slows it or cuts it out all the time.. Don't waste your money...

    11 of 23 people found this useful

  • 1.0 out of 5 stars

    Samesinkinboat

    Looks like I should've read the reviews first! Bought this a little while back, (I'm sure out of warranty now!), and while it worked as hoped for a year or so, I am now in the same sunken ship as the rest of you. I cannot go a day without having to re-boot the whole system, and for a while, it was several frustrating times a day. I replaced my modem thinking that was the problem, but after removing the router from the system and seeing that it worked without having to unplug and re-plug it in, I'm realizing that this is the problem. $200.00 down the drain, @#$%%$#!

    I'll be going back to the drawing board and buying a new one, but of a different manufacturer of course.

    13 of 24 people found this useful

  • 1.0 out of 5 stars

    Broken piece of junk!

    I got this to replace my 3-4 year old airport express and well..... There is something wrong if the tiny little airport express sends out a better signal than this thing... But here's the strange part... The signal strength is amazing but the bandwidth is non existent.... I would get 95% signal with -60 to -75 dBm from any ware from 20-60 feet but only get 100-300 kbps, as for my tiny little friend, the signal is lower about 40-60% VS 95% same with the dBm about -75 to -90 but I get far better bandwidth up to 300-400 Mbps at the same range... (Local network activity) and they were on the same channel (11) with no one else on that channel or 3 channels around it so something with this router is just messed up...

    19 of 25 people found this useful

  • 1.0 out of 5 stars

    Apple Airport Extreme Does NOT work!

    I bought this useless piece of junk because I like all of my Apple things. I felt that I was getting Apple Quality. WRONG! This thing has never worked right! I had a tech come in to help me set up my wireless, and it worked for a little while. Now, if I want to do a backup (the "automatic" does not work) I have to unplug it from the wall and replug it back in. The device keeps saying 'can't find the device' even though it shows up on the screen! Like the other reviewers, my gizmo is about 18 months old and if I want an in-house back-up device, I will most likely have to buy another one. Hopefully the Cloud works, because this piece of junk sure doesn't. Apple, you should be ashamed to slap your logo on this junk.

    16 of 38 people found this useful

  • 1.0 out of 5 stars

    Unreliable after year and half

    This was a nice product for a little over a year but now it constantly drops the connection. I have to unplug it and plug it back in daily. I thought I was having internet connection issues with my cable provider but turns out it is the airPort Extreme. Too bad, I like apple compatibility and simplicity but the reliability for this product is not there. I do not recommend this.

    29 of 34 people found this useful

  • 1.0 out of 5 stars

    Do Not Buy!!!! Drops signal all the time!!!

    I bought this around a year ago. Had problems then. Contacted apple support. They walked me through a few thing. It work Great for around 6 months. The stupid thing keeps dropping connection. Ive done all kinds of resets etc... I had a Netgear for over 6 years with no problems. I just wanted to get an extreme since everything else I had was apple. I repeat do not buy one of these! biggest waste of money even for an apple fan!!!!!

    26 of 30 people found this useful

  • 1.0 out of 5 stars

    Incompatible with Surfboard Modems

    After several hours and calls to Comcast I'm done with this router. Won't connect with modem and when it does its intermittent connection and won't work with other devices. I'm a big fan of Apple products but this one is a piece of junk.

    20 of 40 people found this useful

  • 1.0 out of 5 stars

    not recommand

    having a compatibility issue with my modem. have been searching for the solution almost a month,
    ISP can't help because it's 3rd router. apple doesn't care...
    I am giving up now. I just wasted my $200 for a nice garbage

    13 of 34 people found this useful

  • 1.0 out of 5 stars

    Broke After 16 Months - Not Covered by Apple

    This router looks and works great, but is unreliable (filter on the one-star reviews to see what I mean). Apple will not replace even though the device is four months out of warranty. I am very disappointed especially considering the high price of these units. My advice to owners of Airport Extremes that are still in warranty: return the Airport Extreme as soon as you hear a fan noise -- I waited too long.

    28 of 33 people found this useful

  • 1.0 out of 5 stars

    Very DISAPPOINTING!

    I've had the AirPort Extreme for only 3 days and the so-called increased download speed improvement is just not was it is advertised as. I am very disappointed to pay so much (I have the iPad retina display, iPhone6, and an iMac that's only 1 year old) and not get what was advertised. Unlike some of the other folks who have commented, I have no intention of buying a 2nd one...in fact I want a refund! The download speed is the same and I have experienced nothing different except in my bank account. This puts a new light on Apple products for me. Don't waste your money for this product.

    20 of 37 people found this useful

  • 1.0 out of 5 stars

    2nd AirPort that sucked

    Sadly this is my 2nd Airport extreme and I had the older version too. Sadly they look nice! but your better of with a NetGear for 50$$. Issues I had the HD crashed on my order model. The new Airport Extreme the single drops. this is the replacement I'm having issues with. But now I don't have warranty.

    15 of 30 people found this useful

  • 1.0 out of 5 stars

    Airport Extreme - Limited Range

    I replaced a Time Capsule (5 years old) that worked pretty good but thought I go for a more up to date product. The range on this is not good and much worse than a Time Capsule. From Home Office to Family Room (50 feet) it is very slow. Laptop wi-fi poor and hardly streams a movie. I had to move to the Family Room...problem solved. I'm very disappointed.

    22 of 32 people found this useful

  • 1.0 out of 5 stars

    I echo everything said here.

    I was so excited to add AirPort Extreme as a new router and use my older Airport Express as an extender. I was able to get the New AE connected properly once. As I tried to add the older Airport Express to extend the connection AND have access to AirPlay which the Extreme does not support I lost the connection and it never worked again. talked to Xfinity and read multiple articles. It will not talk to the modem. I invested close to five hours on this. Will move on and search a different option. It's going back to Apple next week.

    21 of 30 people found this useful

  • 1.0 out of 5 stars

    Disappointing, aggravating, unreliable

    I've been a HUGE Apple fan for over twenty years. The latest Airport Extreme, unfortunately, has been nothing but a huge source of frustration. Have spent long hours on phone with tech support, weekly resets/restarts/reboots.........etc....etc.....Wifi reliability has been an ongoing issue that Apple has failed to acknowledge or address. Check the Apple forums if you need further evidence.
    For now, I've switched to a Motorola/Arris product, which is yet to have issue. Am hopeful that Apple can correct their wifi woes at some point, but am not holding my breath.

    25 of 31 people found this useful

  • 1.0 out of 5 stars

    Be Warned Airport Extremes have a long history in Apple Support forums.

    I bought an Airport Extreme expecting the normal web based integration interface and like the Airport analogy of.

    1. Windows is a Boeing 747 with generous amounts of space, but goes boom mid-flight.
    2. Apple is a silver concorde where the air stewards are all precogs and know what you want before you want it.
    3. Linux, FreeBSD; everybody assembles the aircraft on the runway, and after a bumpy start you are up to SCRAMJET speeds on your way to the nearest solar system.

    My Findings with 7.7.3 firmware.

    1. The airport extreme does not support NAT with other existing infrastructure such as a DHCP server of your own like Active Directory one. In order to get around this you have to go down a path of sticking a square in a round hole. i.e. The Device will even warn you that you have done this. Double NAT is the term it uses. But if you ask around its the only way around the problem because apple link NAT to what you want you NAT addresses to be.
    2. The firmware is so buggy that without setting IP6 settings to local-link only you will get iOS wireless devices dropping consistently even on the latest 7.7.3 firmware.
    3. There is no Web interface, like all apple utilities currently on OS X apple cannot keep there man pages consistent with the actual commands they rewrite from open source.
    4. The package documentation a little square pamphlet in the very ecologically unsound box is worthless. As a networking expert in IPv4 and IPv6 its well worthless.

    iOS devices will not like the Airport extreme in a ActiveDirectory network. It simply will not work.

    I am doing some further testing and if things continue to be unstable its back to BEST BUY with this as a record of my testing efforts.

    41 of 83 people found this useful

  • 1.0 out of 5 stars

    I'm throwing away my Apple router

    I'm going to buy a new non-apple router.
    I purchased a new modem but it wouldn't talk to my AirPort Extreme and extensive and long hours talking to Apple tech service ended with the same result, no connection.
    I was conveniently disconnected and was thwarted from making the connection to the tech person again.

    Don't buy Apple products if this is an example of their tech support.

    27 of 102 people found this useful