Please print this page and complete the information below to help expedite your Apple Support call or Genius Bar visit (where available).
Information about my issue
| What issue are you experiencing? |
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| When did the issue first occur? |
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| If you received an error message, what did it say? |
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| What troubleshooting steps have you tried? |
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| Does your computer show as a camera? (circle one) |
YesNo |
My computer
| operating system: |
(e.g. Mac OS X v10.6, Windows XP, Windows Vista) |
| USB 2.0: (circle one) |
YesNo |
| internet connection type: |
(e.g. dial-up, broadband) |
| Do you use a Wi-Fi connection?: (circle one) |
YesNo |
My info
| login/user name: |
|
| account password: |
|
| account type (circle one): |
AdminStandardManaged |
Please also provide the following if the above is not an admin account:
| admin account name: |
|
| admin account password: |
|
My software
| iTunes version: |
|
| anti-virus program: |
(e.g. Norton) |
| version: |
|
enabled:
(circle one) |
YesNo |
| anti-spyware program: |
(e.g. Spybot) |
| version: |
|
enabled:
(circle one) |
YesNo |
My iPod touch
| serial number: |
|
| purchase date: |
(approximate) |
| iPod touch software version: |
(e.g. v5.0.1) |
Has your iPod touch recently been backed up?
(circle one) |
YesNo |
| Do we have permission to erase the contents of your iPod touch?(circle one) |
YesNoAdvanced troubleshooting steps may involve erasing the contents of your iPod touch |
My iPhone
| phone number: |
|
| serial number: |
|
| purchase date: |
(approximate) |
| iPhone software version: |
(e.g. v5.0.1) |
Has your iPhone recently been backed up?
(circle one) |
YesNo |
Do we have permission to erase the contents of your iPhone?
(circle one) |
YesNoAdvanced troubleshooting steps may involve erasing the contents of your iPhone |
My iPod nano
| serial number: |
|
| purchase date: |
(approximate) |
| iPod nano software version: |
(e.g. v3.1.2) |
| Has your iPod nano recently been backed up? |
YesNo |
| Do we have permission to erase the contents of your iPod nano? |
YesNoAdvanced troubleshooting steps may involve erasing the contents of your iPod nano |
My iPod shuffle
| serial number: |
|
| purchase date: |
(approximate) |
| iPod shuffle software version: |
(e.g. v3.1.2) |
| Has your iPod shuffle recently been backed up? |
YesNo |
| Do we have permission to erase the contents of your iPod shuffle? |
YesNoAdvanced troubleshooting steps may involve erasing the contents of your iPod shuffle |
