.Mac

Protecting your data

• If your question isn't answered here, please contact us using the form below.

I can't perform a backup to my iDisk

• Try connecting and and copying files to your iDisk (if iDisk Syncing is on, make sure the sync is successful after copying files to your iDisk). Make sure there is enough room on your iDisk for your backup. If you need to free up space on your iDisk by deleting previous backups, be sure to then perform a full backup. If you're still unable to perform a backup, try simplifying your network setup or using a different Internet connection.

Backup says that it's in trial mode, but I'm a full member

• Make sure your .Mac member name and password are correctly entered into System Preferences. If Backup continues to indicate that it's in trial mode, you may need to troubleshoot the keychain.

The progress bar keeps repeating itself

• Depending on the size of your backup and your backup destination, you may experience progress bar repetitions. Backup breaks large backups into segments, and the backup progress bar will repeat for each one of those segments. As long as the backup is running and has not stalled for several minutes, allow the backup to complete as normal.

I can't perform a backup to an external hard drive

• Make sure that you can copy files normally to the hard drive. If the drive is not already formatted as Mac OS Extended (HFS+) and you are able to format the drive, format the drive as HFS+ and then try the backup again. Please note that formatting a drive will erase all data on the drive.

I'm having difficulty restoring my backup

• Make sure you are using the latest version of Backup and that your full backup and all related incremental backups are in the same location. If you need to delete previous incremental or full backups, immediately perform a full backup to prevent potential data loss.

My backup isn't occurring when scheduled

• If your computer was in sleep mode prior to a scheduled backup, your backup may be delayed.