iPhone Bluetooth Headset Service: Frequently Asked Questions

  1. How can I tell if my iPhone Bluetooth Headset needs service?
  2. How long is my iPhone Bluetooth Headset covered by Apple’s warranty?
  3. How can I tell if my iPhone Bluetooth Headset is in warranty?
  4. How do I get my iPhone Bluetooth Headset serviced?
  5. How long does iPhone Bluetooth Headset service usually take?
  6. Can I extend the service coverage on my iPhone Bluetooth Headset beyond the warranty period?
  7. The warranty for my iPhone Bluetooth Headset has expired. What are my service options?
  8. What kind of activities are not covered under the terms of the warranty?
  9. Does Apple warrant my iPhone Bluetooth Headset service?
  1. How can I tell if my iPhone Bluetooth Headset needs service?
    Start with the Troubleshooting and How-to page for helpful information. If you've reviewed the articles and still aren’t sure if your iPhone Bluetooth Headset requires service, take it to your local Apple Retail Store for diagnosis.
  2. How long is my iPhone Bluetooth Headset covered by Apple’s warranty?
    Apple’s Limited Warranty for Accessories covers your iPhone Bluetooth Headset for one year. Warranty service for eligible repairs is available at no charge for 12 months from the date of original retail purchase ("date of purchase"). Apple may need to see your proof-of-purchase document to verify warranty status. Keep your sales receipt in a safe place, since you may need it for warranty validation.
  3. How can I tell if my iPhone Bluetooth Headset is in warranty?
    1. Locate the serial number. See iPhone Bluetooth Headset: How to find the serial number.
    2. Enter the serial number of your Bluetooth Headset in Apple’s Online Service Assistant, where information on support options and coverage is available.
  4. How do I get my iPhone Bluetooth Headset serviced?
    You can set up service yourself with the Online Service Assistant. You can also contact Apple Technical Support or visit your local Apple Retail Store.
  5. How long does iPhone Bluetooth Headset service usually take?
    After arranging service through the Online Service Assistant, Apple Technical Support, or local Apple Retail Store, you should receive your replacement headset within three business days. 
  6. Can I extend the service coverage on my iPhone Bluetooth Headset beyond the warranty period?
    Apple does not offer an extended support agreement for the iPhone Bluetooth Headset at this time.
  7. The warranty for my iPhone Bluetooth Headset has expired. What are my service options?
    You can set up service through the Online Service Assistant, Apple Technical Support, or local Apple Retail Store. A payment will be required.
  8. What kind of activities are not covered under the terms of the warranty?
    Damage that has occurred due to accident, liquids, or other external causes is not covered under the terms of Apple's limited warranty. In such an event, Apple will return your iPhone Bluetooth Headset to you without providing service and may charge you a Diagnostic Fee. See Apple’s Repair Terms and Conditions for details.
  9. Does Apple warrant my iPhone Bluetooth Headset service?
    If Apple provides service under warranty, the terms of the warranty and applicable provisions of law will cover defects in materials and workmanship that arise during the warranty or 90 days after service, whichever provides longer coverage for you. If your iPhone Bluetooth Headset is out of warranty at the time you request service, the service will be covered for 90 days from the date of service.