In the resulting page, enter your Case or Repair ID in the first box and either your postal code or product serial number in the second field, then click Submit to view the status. (Need help deciphering the repair status message? See this section.)
In the resulting page, Click the "View All of My Repairs" link, enter your Apple ID and password in the appropriate fields, and click Sign In to see a list of all your repairs and their statuses. (Need help deciphering the repair status message? See this section.)
Note: Repair status information is provided as a convenience to our customers and should only be used as a guide.
Where Do I Find the Requested Information?
Repair or Case ID—When you request service online or take your product to an Apple Store or Apple Authorized Service Provider for repair, you'll be given either a Repair or Case ID. You can also find your Repair ID in the confirmation email you receive from Apple.
Postal Code—If you choose to enter your postal code (aka zip code), please be sure to enter the same one you provided when you requested service. For example, if you live in the U.S. and included the 4-digit suffix for your zip code, you will need to enter the same code. If you used the standard 5-digit code, just enter that number.
Serial Number—If you choose to enter your product's serial number and need help finding it, just consult your service confirmation email you received from Apple or the service documents provided to you when you took your product in for repair.
My Repair Couldn't Be Found
If you get a message that says the system can't find your repair information, make sure that you've entered the serial number correctly. As a general rule, Apple does not use the letter O or the letter I in any product serial number; if you see either of these letter likenesses, please note that the character is either a 0 (zero) or the number 1, respectively.
Also, if you are entering a postal code for verification, make sure that you've entered the same information that you used to create the repair. In other words, if you supplied a 5-digit postal code, use that same format. If you supplied a 5-digit postal code with the extra 4-digit suffix when creating your repair record, make sure that you enter the code in this same format when checking your repair status online.
What Do the Repair Status Messages Mean?
While most of the messages you may see in the Status field are pretty self explanatory, here's the secret decoder ring for all of the repair status terminology if you need a clearer explanation. Please note that the repair status messages you see are based on how and where you initiated your service request and the product or part you requested service for, so don't be alarmed if you don't receive some of the following statuses.
Status Message
What It Means
Product received in-store
Acknowledgment that your product was received in an Apple Store for in-store repair.
Shipment to repair center pending
We are either waiting for you to ship your product to our depot for repair, or awaiting your product shipment from an Apple Store or Apple Service Provider if you dropped it off for depot repair.
Product shipped to repair center
An Apple Store or Apple Service Provider has shipped your product to the depot for repair.
Product received
Your product has been received in the repair center.
Product dropped off
Acknowledgment that you dropped off your product at an Apple Service Provider for in-house repair.
Empty box shipment pending
A box will be shipped to you shortly in which to send in your iPod for service.
Empty box shipped
A shipping box for your iPod has been sent to you.
iPod received
Your iPod was received at our repair center.
iPod shuffle service requested
Acknowledgment that you requested service for your iPod shuffle.
DIY service requested
Acknowledgment that you requested a Do-It-Yourself (DIY) replacement part.
Waiting for customer to make appointment
Please contact the Apple Authorized Service Provider listed to make an appointment for your repair.
Appointment scheduled
You've scheduled an appointment with an Apple Service Provider for service.
Repair pending
Repair will begin shortly once the product has been received.
Diagnosing product
The repair depot, Apple Store, or Apple Service Provider has started the product inspection process.
Repair in progress
Repair work has begun on your product.
Repair completed
Your product has been repaired and will be shipped back to you shortly.
Repair cancelled
The repair has been cancelled at your request or at the request of an Apple Store or Apple Service Provider.
After diagnosis, no trouble could be found with your product. Your product will be returned to you shortly.
On hold - Need information
We need to get in touch with you. Please contact AppleCare at the number provided.
On hold - Part on order
We are waiting to receive a part necessary to complete your repair. We will continue with the repair once we receive the part.
On hold - Need Mac OS password
We need your password to start the repair. Please contact AppleCare at the number provided.
Product return pending
Your product will be shipped to you shortly once the repair has been completed.
Replacement part shipment pending
We will ship your replacement part to you shortly.
Replacement part shipped
Your replacement part has been shipped to you.
Product replacement pending
A replacement iPod will be shipped to you shortly.
Replacement shipped
A replacement iPod has been shipped to you.
Product shipped
Your repaired product was shipped to your requested location (to you, your local Apple Store, or Apple Service Provider).
Ready for pickup
Your product is ready for pickup at the listed location.
Defective product or part return pending
Once you receive your replacement product or part, you will need to return the defective one to Apple by the due date to avoid additional charges.
No part return required
You do not need to return your defective part to Apple.
Defective product or part received
Your defective product or part has been received by Apple.
Defective product or part not returned
Apple will charge you for the cost of the product or part if you do not return it by the requested due date.
Product Replacement
A replacement product has been shipped to you.
AppleCare Service Phone Shipped
The AppleCare Service Phone you requested has shipped. You will receive it along with instructions for mailing your iPhone to Apple for repair.
AppleCare Service Phone Received
We have received the AppleCare Service Phone you returned to Apple.
How Do I Change My Profile?
If you ever need to make changes to your Apple ID profile (for example, you need to update a phone number, you've moved, or want to change your password), just follow these steps:
In the Sign In page, you can change your country location (choose a country from the Select your location pop-up menu) and preferred language (choose a language from the Select your preferred language pop-up menu).
To change other information, enter your Apple ID and password in the designated fields and then click Continue. If you're aleady logged in, just click Continue.
To update any of the information on your My Account Profile page, just type in (or type over) your details in any field. You can change your name, password, email address, phone numbers, addresses, contact preferences, and more. (When entering phone numbers, be sure to follow the onscreen examples for your country.)
When finished, click "Save and Continue" and then confirm that all the changes are correct. If they're not, click the "go back and edit it" link and make the necessary changes.