Request battery service
If your iPad battery won’t hold a charge, click or tap below to start a service request. Options for battery service include chatting with Apple Support, making an in-person appointment with a Genius at an Apple Retail Store, and more.
Apple may run diagnostic tests on your iPad to determine if the battery is defective. If your iPad has been damaged accidentally or needs other repairs, you may need to pay an additional fee for service.
How long will it take?
After you send in your iPad for service, you’ll receive a replacement or your repaired iPad in three to five business days. A replacement iPad will be new or equivalent to new in both performance and reliability. If your iPad was engraved by Apple, it could take up to two weeks.
What does battery service cost?
Your Apple One Year Limited Warranty includes replacement coverage for a defective battery, and there is no charge if your iPad is covered under warranty or an AppleCare product. You can check your coverage by entering your iPad serial number.
Out-of-warranty battery service cost:
|All iPad models: $99|
|Plus a $6.95 shipping fee. Fees are in USD and exclude local tax.|