Check for answers to other questions and issues by searching Apple Support articles or getting tips from our iPad support community. If you’ve determined the issue is with your iPad, like a button won’t work or the display won’t respond, we can help.
Request iPad service
Click or tap below to start a service request and see your service options, which include sending us your iPad, chatting with Apple Support, and more.
How long will it take?
After you send in your iPad for service, you’ll receive a replacement or your repaired iPad in three to five business days. A replacement iPad will be new or equivalent to new in both performance and reliability. If your iPad was engraved by Apple, it could take up to two weeks.
What does it cost?
Repair and replacement costs depend on your iPad model and your coverage under warranty or an AppleCare product.
AppleCare+ covers two incidents of accidental damage with a $49 service fee. You can also use our Express Replacement Service to get a replacement even before sending us your iPad. You can check if you have AppleCare+ by entering your iPad serial number.
|iPad mini: $219|
|iPad mini with Retina display: $249|
|iPad, iPad 2: $249|
|iPad 3rd generation, iPad 4th generation, iPad Air: $299|
|Plus a $6.95 shipping fee. Fees are in USD and exclude local tax.|
|*Accidental damage isn’t covered under the Apple One Year Limited Warranty.|