iPhone Service: Frequently Asked Questions

Service

  1. How can I tell if my iPhone needs service?
  2. How do I get my iPhone serviced?
  3. How long will my iPhone service take?
  4. Will the data on my iPhone be preserved?
  5. How do I check the status of my iPhone service request?
  6. I'm concerned about not having a phone while my iPhone is being repaired. What are my options?

Warranty

  1. How long is my iPhone covered by Apple’s warranty?
  2. How can I tell if my iPhone is in-warranty?
  3. How much will my in-warranty service be?
  4. What type of damages are not covered by my warranty?
  5. Does Apple warranty cover my iPhone service?
  6. My iPhone is not eligible for warranty service. What are my service options?

Accessories

  1. One of my iPhone accessories isn't working. Can I order a replacement?

Service

  1. How can I tell if my iPhone needs service?
    Visit our iPhone support site for helpful troubleshooting information. If you have reviewed the articles on the website and you're still not sure whether your iPhone requires service you can contact your carrier.
  2. How do I get my iPhone serviced?
    You can take your iPhone to your carrier.
  3. How long will my iPhone service take?
    For details regarding how long your iPhone service will take, please contact your carrier.
  4. Will the data on my iPhone be preserved?
    No, during the service process all data on your iPhone will be erased. Before obtaining service, it is important to sync your iPhone with iTunes to back up your contacts, photos, email account settings, text messages, and more. Apple is not responsible for the loss of information while servicing your iPhone and does not offer any data transfer service.

    Following service your iPhone may have a newer mobile operating system (iOS) version. As a result you may need to update your App Store applications to ensure compatibility with the newer iOS. If you experience a problem with an application purchased from the App Store, check iTunes to see if an update is available or contact the application vendor directly.
  5. How do I check the status of my iPhone service request?
    For service status, please contact your carrier.
  6. I'm concerned about not having a phone while my iPhone is being repaired. What are my options?
    If you have another GSM cell phone available, you can put the SIM card into your other phone and use that phone while your iPhone is being serviced to minimize the impact of not having a phone.

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Warranty

  1. How long is my iPhone covered by Apple’s warranty?
    Apple's Limited Warranty for iPhone covers your iPhone for one year. Warranty service for eligible repairs is available at no charge for twelve months from the date of original retail purchase ("date of purchase").
  2. How can I tell if my iPhone is in warranty?
    Apple's Limited Warranty for iPhone covers your iPhone for one year from the date of original purchase. Apple's Limited Warranty begins on the date that the iPhone was originally purchased. To determine your warranty coverage, enter the serial number of your iPhone in the Online Service Assistant section on the Apple Support site. Apple may need to examine your proof of purchase document to verify your iPhone's warranty status.

    Note: The service coverage information described at the Apple Support site is based on the date of purchase information available to Apple, depending on when or whether you registered your product or if you purchased it from an Apple authorized reseller. If you believe that the information is inaccurate, please update the information by contacting Apple using the appropriate links on the Apple Support site.

  3. How much will my in-warranty service be?
    Warranty service for eligible repairs is available at no charge for twelve months from the date of purchase. After you return the iPhone that needs service, Apple will examine the iPhone to confirm that the failure is covered by Apple warranty.
  4. What type of damages are not covered by my warranty?
    Apple's Limited Warranty for iPhone excludes coverage for damage resulting from accident, disassembly, unauthorized service and unauthorized modifications. Please review the warranty for further details.

    An iPhone that is ineligible for warranty service may be eligible for Out-of-Warranty (OOW) Service. For example, an iPhone that has failed due to damage or liquid damage is ineligible for warranty service but eligible for OOW service. However, certain damage is ineligible for OOW service, including catastrophic damage, such as the device separating into multiple pieces, and inoperability caused by unauthorized modifications. Please see Apple's Repair Terms And Conditions for further details. Refer to this article to check if the Liquid Contact indicator on your product has been triggered.

    If you are not eligible for warranty service, you may wish to contact your carrier for other options.
  5. Does Apple warranty cover my iPhone service?
    If defects arise as a result of service, Apple will cover the repair for the remaining term of the iPhone's warranty or 90 days after iPhone service, which ever provides longer coverage for you.
  6. My iPhone is not eligible for warranty service. What are my service options?
    1. Battery Replacement Service

      If your iPhone requires service due to the battery’s diminished ability to hold an electrical charge that is not covered under Apple's warranty or statutory consumer rights, please contact your carrier.
    2. Out-of-Warranty Service

      Please contact your carrier for Out-of-Warranty Service Options.

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Accessories

  1. One of my iPhone accessories isn't working. Can I order a replacement?
    Please contact your carrier.

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