iPhone Troubleshooting Assistant
Welcome
Is iPhone not appearing in iTunes or are you having syncing issues? Try the following solutions.
Recharge
Make sure iPhone is charged. Connect to a USB port and look for the lightning bolt battery icon in the upper right. If you don't see this icon, then iPhone is not charging.
The battery will charge to 80% in an hour.
Note: If you put your computer into sleep mode while iPhone is connected via USB, iPhone may not charge.
This screen means to keep iPhone connected so it continues charging. Please note:
- If iPhone is not sufficiently charged it will not show up in iTunes
- Use a high-power USB port such as the one on your computer, or use your iPhone AC adapter.
- Don't use the USB port on your keyboard because it is a low-power port and iPhone will not charge.
- Make sure you are using USB to charge. Accessories that use FireWire to charge are not supported with iPhone.
- If you see the red part of the battery image flash three times and then the screen goes black, it means that iPhone is not receiving power to charge.
Retry
Retry with a different USB port.Note:
- Don't use the USB port on your keyboard because it is a low-power port and iPhone will not charge.
Restart
Try restarting iPhone. To turn it off, press and hold the Sleep/Wake button until the red slider appears. Slide your finger across the slider to turn off iPhone. To turn iPhone on, press and hold the Sleep/Wake button until the Apple logo appears.
Does iPhone appear frozen or stuck? Try pressing and holding the Home button for at least 6 seconds to close a frozen application. Then try restarting iPhone again.
Note: If that doesn't work, try restarting your computer.
